The staff in the Computer Support Services department at Hamline University, including Renee Giefer, regularly receives praise and thanks from faculty and staff for providing excellent customer service and technical support. Renee helped Holly Bell resolve a file issue, was described as very helpful, personable, and cheery by Eileen Lardy, and received thanks from Amy Sheehan for restoring her archived files. Edward Hessler also expressed appreciation for Renee and her colleagues' friendly and helpful manner.

1. From:
To:
Date:
Subject:
Craig Falon
Renee M. Ballantine
3l28lÙ3 7:45AM
Fwd: the speed
You done good Renee! Happy computers make happy people
Thank You,
Craig Falon
Director of Computer Support Services
(651) 523-2321
>>> Annette M. McNamara 4:54:06 PM Thursday, March 27,2003 >>>
of my computer, and consequently my exponentially increased level of work productivity, lead me to giggle
with delight. just so you know........

2. - About Renee 1
To
From:
Date:
Subject:
Holly Bell
Craig Falon
10l3l2OO5 3:49:06 PM
About Renee
Craig,
Seriously, about Renee... she really helped me out this morning when I had a panic about a file that holds
the bulk of our information at the Center for Academic Services. Turns out it was in another folder on the
share drive, but when I couldn't find it, I knew I was in trouble. lt must've even been me who caused the
problem, though I don't know how it happened because I was working in Groupwise. I had worked in this
file and was saving an e-mail to a different file when I noticed that the TREMENDOUSLY IMPORTANT fite
wasn't in the usual place on the share drive.
The Help Desk did an excellent job of prioritizing my service call. (Thank goodness!!)
And Renee made her first stop in my office to get our entire department functioning again. Her calmness
really helped get me settled back in to the day.
Thank you so much for having such a great staff and encouraging them to give such good customer
service!
Holly
cc Katie Adams; Kipp
I

3. - Attitude
From:
To:
Date:
Subject:
Eileen A. Lardy
Renee M. Ballantine
612712006 8:38:12 AM
Attitude
Renee,
I have to give you this well-deserved compliment. l've worked at lots of places in my career, and you are
by far the most helpful, personable, outgoing, and cheery individual from an lT Dept that lVe ever
encountered.
Eileen
Eileen Lardy
Senior Accountant
Hamline University
1 536 Hewitt Ave, MS-C1 91 2
(v) 651-523-2018
(F) 651-523-3037
elardy0l @hamline.edu

4. Page 1 of1
Renee M. Ballantine - Fwd: Thank you!
From:
To:
Date:
Subject:
Harry Pontiff
Tier 2
412712007 9:53 AM
Fwd: Thank you!
FYI
>>> BridgetT. Knisely 412712007 9:46 AM >>>
Dear Harry, Craig, Katharine and all computer suppoft staff:
Thank you so much for all of your hard work and congratulations on turning the corner!
Sending good thoughts your way! Keep up the good work! You're doing a wonderfuljob as always! :)
Bridget
Bridget Knisely
Administrative Assistant to Julian Schuster
Dean of the Graduate School of Management
Hamline University
Hamline Park Plaza, Suite 308
570 Asbury Street
Saint Paul, MN 55104
Phone: 65L1523-2335
Fax: 651/523-3098
file://C:TempU(Pgrpwise4631C81BDomainlPO4100l756E36l661B1GW)00002.HTM 4/2712007

5. Page 1 ofl
Renee M. Giefer - Thank you for exceptional seruice
From:
To:
Date:
Subject:
Amy J. Sheehan
Renee M. Giefer; Steven J. Dondelinger
s/2I/2O09 2:18 PM
Thank you for exceptional seryice
Hi Steve and Renee-
Please accept my sincere thanks for your combined eftorts in helping to restore my GroupWise Archive files,
which I mistakenly deleted last week. I really appreciate all the work the two of you did to get my computer
restored and make my archived files accesible again! Have a great weekend! Arny
Amy Sheehan, Reference & Instruction Librarian
Hamline University, Bush Library
1536 Hewitt, MS-C1919
St. Paul, MN 55104
v 651.523.2193
f 6s1.s23.2199
asheehan@gw. hamline.edu
file://C:TempXPgrpwise4A1562BADomainlPO41001756B36118988lGV/)00001.HTM 512U2009

6. From:
To:
Date:
Subject:
"Mark A. Olson" <Molson@gw.hamline.edu>
<rgieferOl @hamline.edu>
111241200810:24 AM
English Dept. computer thanks
Renee,
Just wanted to let you know how much we appreciated your sorting out the English Department's
student-worker computer (in GLC 107W) on November 12. lt's treating us right again-and what a relief
that is.
Thanks much for the great help even as you added more work into your already busy day
Best,
Mark
Mark Olson
Associate Professor and Chair
Department of English
MS+194
Hamline University
1536 HewittAvenue
St. Paul, MN 55104-1284
Phone: 651.523.2406
Fax 651.523.3170

7. From:
To:
Date:
Subiect:
Craig Falon
Jesse T. Erickson; John E. Hixon; Renee M. Giefer; Shawn B. Vue
51612010 3:42PM
AD Migrations for Friday SnnO
CSS,
Just as you did a splendid job of dividing up the AD Migrations for today, please do so before end of day today for
tomonor¡/s migrations. Please put the assignments on the spreadsheet in the appropriate columns. Jordan will be here
tomonow so remember to keep his name in the mix.
Just as yesterday, I'm out of here at 4pm today.
For having just thrown this faculty migration together at the last minute, I think you all are doing an excellent job of just
picking up with it and making it roll. Job well done!
Thank You,
Graig Falon
Hamline University
Director of Computer Support Services
(651) 523-2321

8. From:
To:
cc:
Date:
Subject:
Craig Falon
Kelly Smith
Renee M. Giefer
51612010 11:31 AM
RE: MRP 2009 machines
Excellentl Can you give me a rough ETA on these 10. Renee is working her rump off both scheduling Ac{ive Directory
migrations and trying to anange faculty computer replacements in the same fell swoop. She's cunently working with the
remaining 15 MRÞ ã009 boxes. lf she knows when the 10 will be done, it will help her immensely in who and what she can
schedule.
Thank You,
Graig Falon
Hamline University
Director of Computer Support Services
(651) 523-2321
>>> "Kelly Smith" <!e!!yd@ nowmlqs. c9¡0> 5 161201 O 1'l :22 AM >>>
No problem! We know you're good for it!
I'll get started with 10 for now. Just keep me posted.
Kelly Smith
Account Executive
Now Micro, lnc.
1645 Energy Park Dr
Suite 200
St. Paul, MN 55108
651-393-2102 - Office
651-393-2101 - Fax
651-247{'148 - Cell

9. Page I ofl
Renee M, Giefer - Excellent Staff,..
From:
To:
Date:
Subject:
CC:
Rhonda J. Isaacs
Craig Falon; Yosef T. Morgan
4l29l2ol0 5:18 PM
Éxcellent Staff...
Jesse T. Erickson; Renee M. Giefer
Craig & Yosef,
In the past week I had been having issues with my computer in terms of shutting down-getting various "not
responding" messages, etc., and then when all was said and done I still needed to do a forced shutdown.
The purpose of this email is not to address the problem, however, but rather to tell you how impressed I was
with the excellent seruice I received by your staff-Renee Giefer and Jesse Erickson. Their work demonstrated a
high level of expertÍse and problem-solving ability. In addition, they were very professional in their delivery of
this excellent seruice, which was done in a very timely manner. This type of work pedormance is not new for
Renee or Jesse--I have experienced it whenever they have responded to a tech issue in our office (MMERC) in
the past.
Hamline is very foftunate to have them on staff and I wanted to express how much I appreciate them and their
work.
Sincerely,
Thank you for all that your depaftment does in the technical support it provides.
Rhonda lsaacs
MMERC - Hamline University
1536 Hewitt Ave, MS-C1924
St Paul MN 55104
Ph: 651645-9005
Ph: 877-891€379 (toll free)
Fax: 651€45-9490
file://C:TempUGgrpwise4BD86DD9DomainlPo41001756E36l245C3lcWÌ00001.HTM 412912010

10. From:
To:
Date:
Subject:
Catherine P. Wassberg
Renee M. Giefer
101712010 1:03 PM
Re: Computer Follow-up
Renee, thanks so much. I appreciate all of your efforts yesterday. The new computer is working fine.
Cathy
>>> Renee M. Giefer 1On2O1011:35 AM >>>
HiThere,
Just wondering if you are having a better computer experience today and that you are satisfied with the
new one. lf there is anything I can help you with let me know.
Allthe Best,
Renee Giefer
Tier 2 Technician
Co m p ute r S up p o rt Seryrbes
Hamline University
St. Paul, Minnesota 55104
651-5272573
rqiefe r0 1 @ h a mlin e.ed u

11. Page I ofl
Renee M. Giefer - Re: Receipt Printer
From:
To:
Date:
Subject:
CC:
Rhonda J. Isaacs
Jordan M. Koch
B/27/20t0 9244 AM
Re: Receipt Printer
Renee M. Giefer
Jordan / Renee,
THANK YOU, THANK YOU, THANK YOU. I tested things out this a.m., did some tweaking on the setup of the
printer in terms of the info that needs to print each time there is a check out and all is working beautifully. We
so appreciate all of your time and expertise in resolving this issue. Have a nice day and weekend!!!
Rhonda Isaacs
MMERC - Hamline University
1536 Hewitt Ave, MS-C1924
St Paul MN 55104
Ph: 651-645-9005
Ph: 877-B9L-6379 (toll free)
Fax: 651-645-9490
>>> Jordan M. Koch 812612010 5:20 PM >>>
Hi Rhonda,
I worked with Follett technical support and was able to get the newer driver for your TSP613 printer. We
installed it successfully so it should be working. However it might require some configuration or settings of some
sort. Could you please test it out when you have time and just let me or Renee know the outcome? I'd be happy
to stop by if it needs some additional configuration.
Thanks,
Jordan
fi1e://C:TempUGgrpwise4C7788F5Domain1PO41001756836125315lGV/ 00001.HTM glT7l20t0

12. Page I ofl
Renee M. Giefer - Retirement
From:
To:
Date:
Subject:
Jeanine E. Davidson
Renee M. Giefer
Bl6l2OL010:54 AM
Retirement
Hi Renee,
I wanted to let you know I am leaving Hamline and am taking the retirement package. Actually, my last day is
August 13 but am home untilthen, cleaning up electronic files, etc.
I enjoyed working with you so much and wanted you to know you bring joy and laughter wherever you go. I
could always count on a "pick me up" when I saw you. Hamline could use more of you around. You are good
for Hamline and I only hope they appreciate you and your skills.
Take care of yourself and thanks for sharing those beautiful wedding pictures with me. Thanks for your
friendship.
Jeanine
file://C:TempUGgrpwise4C5BE9FEDomainlPO4l001756E36125l3A1cW)00001.HTM 819120t0

13. Page I ofl
Renee M. Giefer - the migration
From:
lo:
" Edward W. Hessler" < ehesslerOl@ gw.hamli ne.edu >
"Jason A. Christopher" <jchristopher0l-@gw.ham line.edu >, "Shawn B. Vue"
< svue0l-@ gw.ham line.edu >, < rgiefer0l@ hamline.edu >
L2/L6/20L1,11:03 AM
the migration
Date:
Subject:
As usual, thanks to all of you for making this change so easy and doing it in your usual friendly fashion'
I have a bias about the applause that you guys received at the holiday party.It goes beyond merely being well
known and is aimed directly at you (and I speak here about allof you) as professionals and colleagues who know
how to help and who want to help, even when we resist help--even when the help at times is so trivial. You treat
all problems the same: they are important. It is nice to be treated so well and I'm always amazed at how good
you are at this.
Now, whether I migrated along with it remains to be seen but I also know that iflwhen I have a problem you will
help.
So, thanks to all of you.
file://C:Usersrgiefer0lAppDataLocalTempU(Pgrpwise4EEB259BDomainlPO41001.. . 1211612011

14. t11t13 Hamline University Mail - there is nothing more to say
q HÂÞ.lLlHE
TTNTï:ENgiTT
there is nothing more to say
!rc:;:, ,5 rç ,r.. -.!;:¡= .; t
=),,;
,:r', *-,Yri-/
-l--^--.-^'^
I I ":._- èd',-.1
Hessler, Edward W. <ehessler0l@hamline.edu>
To: "Renee M. Gieferr' <rgiefer0l @hamline.edu>
but still it isnÏ enough: Thanks.
Fri, Jan 11, 2013 at 1 1:40 AM
There are many things to like about you but one of them for sure is how een you are and how elenly you treat all
of us, from the bumblers (like me) to whatever the opposite is (bluebirds?).
With appreciation for the work you do here, always so well done.
Edward Hessler
Hamline Uniwrsity -CGE E/MnSTA
1536 Hewitt Arc.
MS-1760
St. Paul MN 55104-1284
651.523.2945
email: ehesslerOl @hamline.edu
fax: 651.523.3C41
nps://mail.google.com/mail/u/0l1ui=2&ik=^44cbe0f e2&v ieur=pt&search=inbox&th=13c2ab2943f 8a28f 1t1

15. 9/19i13 Harnline UniwrsityMail - thanls for movirq us along
q HÀMLIHE
rnûTrEagrrr
thanks for moving us along
¡ ^-.-----.-i
=--:
:i,J:.
Hessler, Edward W. <ehessler0l@hamline.edu> Thu, Sep 19,2013 at 10:54 AM
To: "Shawn B. Vue" <su-reO1@hamline.edu>, "Rerìee M. Giefe/' <rgieferOl@hamline.edu>
l'm always in awe of the things you do and how easily, at least it appears that way.
So, I knew the day of the move, yesterday, that you'd be there, on-time and hitch us up but it was faster than I
expected. The morers didnt aniræ as expected but when they got here, they mored. This is hard, healy work.
I wish you well in hiring a replacement for Jason.
Cheers.
Edward Hessler
Hamline University -CGEE/MnSTA
1536 Hewitt Aw.
MS-1760
St. Paul MN 55104-1284
651.523.2945
email: ehesslerOl @hamline.edu
fax: 651.523.3M1
1t1

16. firæ,|2o15 Hamline University Mail - AWESOME SERVICE!!!
E }IÅMLINE Giefer, Renee M. <rgiefer0l @hamline.edu>
TIIÍIVENgITY
AWESOME SERVICE!!!
2 messages
Mayer, Garol <cmayer@hamline.edu> Fri, Oct 30, 2015 at 1:54 PM
To: "Renee M. Giefel,' <rgieferOl@hamline.edu>, Josh Zeller <jzellerOl@hamline.edu>, Gharlie Schroeder
<cschroeder0S@hamline.edu>
Renee, Charlie, and Josh, I canï thank you enough for the outstanding services you performed yesterday here
in the back hallway of DredHSE.
First, I was sorry that I missed you, Renee, when you anived with the second monitor, but you clearly left the
job in very good, well-trained hands: Charlie Schroeder. What an asset HE is to lT! He explained what he was
doing as he did it so that even / understood what was going on. When he finished, I asked him to show me the
basics of managing the two monitors - he did that quickly, clearly, and so effectively that I was up and running
easily after he left.
I also asked if he had time to look at a problem with my laptop. He very pleasantly agreed - "Better than
wasting time going back and forth" - and when he hit a wall, he apologized and said heU let you know about it.
Ten minutes later you and Josh Zetler came through my offíce dood The two of you tried to fix my problem as
well as Vivian's acrcss the hall - you guys are really efficient and know how to make the most of your time.
Like Charlie, Josh also hit a wall with my laptop and said he needed to consult info back at the office. I will
follow up with him.
Renee, all three of you are funny, fiiendly, really focused, knowledgeable
- and it's clear that you really have
our best interests at heart. I especially appreciated your good work because I'm in the middle of a serious
course-scheduling time crunch - I'm trying to naildown the last 30 courses forthe SP 16 schedule by Monday,
and I need to coordinate four ir¡fo sources simultaneously. Since Charlie taught me how yesterday, I can
manage three sources on my dual screens - it sure beats running down the hall to print and then recnterfrom
paper. Thanks to you, our SP 16 schedule wil! prcbably NOT"go up in flames". And I slept well Iast night.
That's how important you are.
Renee, Josh, and Charlie - you're the best! And I promise to refill my candy jar with a sign that says "Property
of lT". Hope you have a great weekend.
Garol
Carol S. Mayer
Assistant Professor & Chair
Graduate Continuing Studies Department
School of Education - Hamline University
cmayer@hamline.edu (651 ) 523-2006
The answer is not to standardize education, but to personalize and customize it to the needs of each leamer ...
There is no altemative. There neverwas.
Sir Ken Robinson
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