Practicing DevOps successfully requires knowledge of hard skill areas such as continuous delivery and automated testing. But even if you have all these tools in place, you are not necessarily successful. And why is that? In most cases, the people are not in the right "state" or mindset, to actually use these new practices and tools. Fear of failure, of speaking up, motivation and drive are all factors that play an important role. Creating a culture where people show courage, work on team building, practice DevOps leadership and have a continuous improvement mindset is hard but extremely important. This presentation talks about a DevOps MindSet. How to recognize fears and counter-productive behavior and give you some tips and insights on how to start growing a DevOps Mindset for yourself and your colleagues.

1. GROWING YOUR DEVOPS MINDSET
RENÉ VAN OSNABRUGGE
@RENEVO

2. JOHN (PRINCIPAL LEAD EXECUTIVE ARCHITECT) CALLING

4. GROWING YOUR DEVOPS MINDSET
RENÉ VAN OSNABRUGGE
@RENEVO

5. COLLABORATION
INFRASTRUCTURE
ASCODE
AUTOMATION
KANBAN
SWITCHES
SMALL

6. WHY DEVOPS?

7. MAKE MORE MONEY
NOW AND IN THE FUTURE
ELIYAHU M. GOLDRATT - 1984

8. “DEVOPS IS THE UNION OF PEOPLE,
PROCESS AND PRODUCTS TO ENABLE
CONTINUOUS DELIVERY OF VALUE TO
OUR END-USERS”
DONOVAN BROWN

9. STRENGTH LIES IN DIFFERENCES,
NOT IN SIMILARITIES
STEPHEN R. COVEY

10. SOURCE: STATE OF DEVOPS REPORT 2018

13. MULTI-GENERATION WORKFORCE

14. BY CHANGING NOTHING, NOTHING CHANGES
TONY ROBBINS

15. BACK TO JOHN
OR ACTUALLY MARTIJN…

16. ACCEPTING
THE STATUS
QUO
In here, it takes two weeks to get
VPN access…
“We have always worked like this.
And management wants it this way.”

17. It’s my stapler
SILO’S AND TURF
WARS
“I thought that I am responsible for
making the right technical choices,
NOT him”

18. CULTURE OF
FEAR
Uh… yeah. So I guess we should probably
go ahead and have a little talk. Hmm?
We all know that it was caused by
some major flaws in the software
design and implementation that
did not follow the architectural
guidelines. So, I have written a new
software architecture document
with rules and guidelines, but
people just don't follow it

19. PLEASERS
People doing exactly what
managers ask, not what is needed
“If they want ME to change the
organization they should make ME a
manager”

20. EXERCISE

21. GROWTH MINDSET

22. QUIZ

23. INTELLIGENCE IS SOMETHING PEOPLE ARE
BORN WITH THAT CAN’T BE CHANGED.
YES NO

24. YOU ARE A CERTAIN KIND OF PERSON,
AND THERE IS NOT MUCH THAT CAN BE
DONE TO REALLY CHANGE THAT
YES NO

25. MATH IS MUCH EASIER TO LEARN IF YOU
ARE MALE OR MAYBE COME FROM A
CULTURE WHO VALUES MATH.
YES NO

26. TRYING NEW THINGS IS STRESSFUL FOR
ME AND I AVOID IT.
YES NO

27. YOU CAN LEARN NEW THINGS, BUT YOU
CAN’T REALLY CHANGE HOW INTELLIGENT
YOU ARE.
YES NO

28. YOU CAN DO THINGS DIFFERENTLY, BUT
THE IMPORTANT PARTS OF WHO YOU ARE
CAN’T REALLY BE CHANGED.
YES NO

30. THE TWO MINDSETS
We have to hire smarter
people. They will NEVER
learn, they just can’t

31. INDIVIDUAL
TEAM
ORGANIZATION

32. INDIVIDUAL
FEAR IS THE PATH TO THE
DARK SIDE. FEAR LEADS
TO ANGER, ANGER LEADS
TO HATE, AND HATE
LEADS TO SUFFERING.
Yoda

33. Patrick Lencioni
OVERCOME YOUR
FEARS

34. FEAR OF BEING
EMBARRASSED
“And Brad... he is only making things
worse. Asking for help, giving DUMB
suggestions”

35. FEAR OF
FEELING
INFERIOR
But NOOOO, he “wants to help”.
DevOps this and DevOps that.

36. FEAR OF LOSING YOUR JOB
“But actually I think this is all fake.
Just wants my position”

37. WHAT A MAN CAN BE, HE MUST BE. THIS NEED WE
CALL SELF-ACTUALIZATION.
ABRAHAM MASLOW

38. OVERCOME YOUR
FEARS
Always help
instead of
interfere
Give away
your
knowledge

39. TEAM DYNAMICS

40. Patrick Lencioni
BUILD A TEAM

41. The teams just don’t WANT to write
good software

42. AND IN DEVOPS?
BLAMELESS POST MORTEMS / LEARNING REVIEWS
TAKE A BULLET FOR THE TEAM
GIVE HONEST FEEDBACK
CHALLENGE THE WORK, NOT THE PERSON
SPEND TIME WITH EACH OTHER
FAILURE IS OK, AS LONG AS YOU LEARN
BE RESPONSIBLE
EVERYBODY IS EQUAL

43. INTEGRATIVE DECISION MAKING
PRESENT CLARIFY REACT
INTEGRATECONSENTADJUST
https://www.holacracy.org/governance-meetings

44. THE
ORGANIZATION

45. EXPERIMENT

46. HIERARCHICAL ORGANIZATIONS
SILO SILOSILO

47. YOU CANNOT MANAGE WHAT YOU
CANNOT MEASURE
PHIL MURPHY

48. KEY KILL PERFORMANCE INDICATORS

49. SOME EPIC EXAMPLES
WW2 FIGHTER JETS
QUEUES AT THE AIRPORT
VW DIESELS
#BUGS PER SPRINT
CODE COVERAGE
NUMBER OF COMMITS

50. MANAGEMENT
STYLES
Uh… yeah. So I guess we should probably
go ahead and have a little talk. Hmm?

51. MULTI-GENERATION WORKFORCE

55. THE PRICE OF GREATNESS IS RESPONSIBILITY
WINSTON CHURCHILL

56. AUTONOMY
MASTERY
PURPOSE

57. ORGANIZE AROUND VALUE

58. THERE’S BIRTH, THERE’S DEATH, AND IN BETWEEN
THERE IS MAINTENANCE
TOM ROBBINS

59. THESEUS SHIP - VIDEO

60. DEVOPS ANTI-PATTERNS
Dev & Ops
Dev & DevOps & Ops
Dev Does Not Ops
Rebranded SysAdmin
https://web.devopstopologies.com/

61. DEVOPS PATTERNS
Dev & Ops Collaborate
Fully Shared
IaaS as service
DevOps team with expiry
https://web.devopstopologies.com/

62. WRAP UP
• DEVOPS IS A TEAM SPORT
• DEVOPS IS NOT THE GOAL
• BE AWARE OF YOUR CURRENT ORGANIZATION
• DO YOU WANT A FIXED OR A GROWTH MINDSET
• CHANGE INDIVIDUALS
• CHANGE TEAMS
• CHANGE ORGANIZATIONS

63. René van Osnabrugge
Xpirit Netherlands
@renevo
rvanosnabrugge@xpirit.com
https://roadtoalm.com
Attributions
Pictures: https://unsplash.com / https://www.flickr.com/photos/wocintechchat
Gifs: https://giphy.com
Music: https://open.spotify.com/user/rvanosnabrugge/playlist/
0BWgsNPM5iwgk8ZGlMHeoY?si=l9-tV8FTR8S1J7AbKBz-KA
Video: https://www.youtube.com/watch?v=SGAnLY46zAk
Thanks: Martijn, Xpirit