The document discusses a command center and patrol system to improve safety, security, and operations for hospitality businesses. It allows users to (1) create customized patrol routes and monitor their execution in real-time, (2) report incidents and issues immediately, and (3) measure performance and identify areas for improvement. The system provides mobile apps, QR code checkpoints, messaging capabilities, and reporting to streamline patrols and emergency response.

1. Hospitality, simplified.
Command Center
Patrol In Action

2. Failing to Plan is Planning to Fail
1. Identify all potential points of safety or security issues
• Plan customized patrol routes, based on time of day,
situation or type of emergency or safety risk
2. Monitor execution, highlight anomalies
• Proactively identify potential issues
• Reduce response time
3. Report Incidents, suspicious activity, potential safety or
maintenance concerns in real-time
• Ensure they are actioned
• Improve response time
4. Measure and Manage
• Identify areas for improvement
• Report on compliance

3. Guest & Staff
Communications
Safety & Security
Operational
Efficiency
Ensure that the right
information is in the right
persons hands.
Avoid
Miscommunication
Do more with less, perform in
a consistent and efficient
manner.
Reduce
Inefficiency
Monitor execution against
plan, improve response
time.
Minimize
the Risk
Meet the Challenge Head On, Exceed Expectations
Command Center
Messenger Operations HubPatrol

4. Command Center
Messenger Patrol Operations Hub
Need to know about it?
• Wake-up call
• Available spa treatment
• Missed wake-up call
• Staff reminder
• Fire alarm, Door/window
ajar, Fridge open
• Equipment malfunction
• IT system issues
• Etc.
The Potential to Delivers Value Across the Entire Operation
Need to monitor it?
• Security routes
• After hours
• Pools
• Shut down procedures
• Emergency response
plans
• Equipment quality checks
• Special events
• Etc.
Need it done?
• Guest service request
• Housekeeping
• Valet
• Room service
• Maintenance
• Catering
• Audio visual
• Event Set-up / tear-down
• Etc.

5. Command Center, Patrol

6. Command Center, Patrol
Checkpoint
“Service
Doors”
Checkpoint
“Pathways”
Checkpoint
“ Tennis
Court”
Checkpoint
“Floors”
Checkpoint
“Pools”
Checkpoint
“Conference
Rooms”

7. 1.Define your
Checkpoints
3.Create a action plan
based on business rules
4. Execute the
plan
5. Monitor and report
on execution.
2.Define who needs to
be notified, how and
when
Command Center, Patrol
How it Works……. 5 Easy Steps

8. Guard Assigned and
Accepts/Starts
Route
Alert
Guard Notified
of Next
Checkpoint
Event
Guard arrives at checkpoint &
scans QR Code, RFID chip to
identify status
Use Case: After Hours Patrol
Event
Guard identifies an incident
• Route Paused
• Event Reported (description,
photo)
• Guard Resumes Route
Historical Reporting
For reference as
required.
Alert
Real-time status
reported via text,
voice, email
Command Center, Patrol

9. Side Benefit!
Make the checkpoints work for you!
Patrol Checkpoints, Do Double Duty
1. Track & monitor safety and security
checkpoints
2. Used to share information with guests
• Upsell/cross sell services
• Hours of operation
• Specials

10. Messenger Patrol Operations Hub
• Guest and Staff
Messaging
• Broadcast Messaging
• Campaign Messaging
• Operational Alerts
• Automate the
assignment and
communication of tasks
• Create and Assign Tasks/
Routes
• iOS Mobile Patrol App.
• Real-time Incident
Management
• Voice Prompts in 7 Languages
• PMS Integration
• API for Application Integration
• Historical Reporting
• Monitoring Dashboard
• Alerts (email, SMS, Voice, DECT)
Management Platform
Improve communications, safety, security and operational efficiency.
Deliver a superior guest experience.
Quality Assurance Program Professional Services
Command Center

11. QR Code/RFID Checkpoint
Creation
Creation of checkpoints made simple.
1. Create
2. Print
3. Deploy
 Eliminate the requirement for expensive
hardware per checkpoint
 Create checkpoint previously not
possible
Command Center, Patrol

12. Command Center, Patrol
Web Based Route Creation
 Creation of routes made
simple.
• Define based on
business rules
• Drag and drop
checkpoints
• Edit as required

13. Command Center, Patrol
Mobile Application
Route Execution
 Easily initiate patrol routes on a per
user level
1. Login
2. Select Route.
3. Follow checkpoint guidance.
4. Check-in by simply scanning QR
code at applicable checkpoint.
5. Report incidents, or declare
emergency as required.
6. Complete route.

14. Command Center, Patrol
Real-time Incident Reports
Document incidents while running a route from the
Mobile Application.
1. Report.
2. Add incident details.
3. Add a photo if necessary.
4. Submit.
5. Return to route.
Report details along with any photos will be
available from the Patrol Web Management
interface.

15. Command Center, Patrol
Web Based Real-time
Monitoring
• Monitor routes currently in progress
from the web dashboard.
• Receive alerts via eMail, SMS, Phone
• Based on route status
• Emergency
• Overdue
• Paused
• Resumed
• Cancelled
• Complete

16. Command Center, Patrol
Web Based Historical Reporting
 Detailed route reports:
• Start/End
• Duration
• Checkpoints
• User
• Route status
• Individual checkpoints
 Filter reports
• Date
• Route
• User
• Anomalies

17. Patrol Alternate Solutions
Web Based Management
iOS Mobile Application
Dedicated hardware at Checkpoints
Portable QR/RFID Checkpoints
Real-time Monitoring
Incident Management
Save incident images
Historical reports
Backend notification framework
Command Center, Patrol

18. Improve return on investment
virtualization and integration
with existing infrastructure.
Flexible
deployment
options
Complete mobile,
scalable solution from
a single vendor
Command Center

19. A Trusted Supplier
• Royal Caribbean International
• Norwegian Cruise Line
• Dream Cruises
• Princess Cruises
• TUI Cruises
• P & O Cruises
• Crystal Cruises
• Seabourn Cruises
Committed to:
Deliver Technology that Matters:
Differentiate from the competition &
outperform.
Deliver Technology that is Easy:
Integrate simply, bridges the gap with
legacy systems and be cost effective.
Deliver Technology with our
customers:
Innovative solutions that solve key
business challenges.
Command Center