This document summarizes a governance software called ServiceFrame. It begins by stating that 20% of outsourcing deals fail within 2 years and 30% are not renewed, showing the importance of good governance. ServiceFrame is a software that aims to simplify governance and provide transparency. It does this through capturing key performance indicators and other contractual measures, providing context and narrative, and supporting decision making. The software provides features like SLA monitoring, reporting, and a collaborative platform. It aims to make governance easy to setup and access. Overall, ServiceFrame seeks to promote better governance through a team approach, transparency, compliance, and focusing on strategic impact.
2. The price of Governance
20% of Outsourcing deals fail
in the first 2 years. A further
30%+ are not renewed
“
”Survey Nov. 2011
• Outsourcing needs good Governance and
relationship Management to be successful
• Excellence in both demands a software
enabler
3. Core Principles of Governance
Hard
Evidence
Capturing governance data i.e. KPI’s,
other contractual Measures and
reports
Context &
Narrative
Providing context for the evidence -
tells a service, user experience, or a
financial outcome story
Action
Supporting decisions and driving
actions for planning, improvement,
mitigation, etc.
Collaboration
Shared view of the service by all
parties making governance a team
sport
4. Why Simple?
• Governance is a chore
To be effective:
• It should be easy to setup and execute the governance
framework
• It should be easy to view Governance information, see
Governance activities, access evidence of Governance…..
And take action
5. Better Governance
• Looks forward
• Promotes the right
behaviour
• Targets Improvement and
Innovation
• Focuses on Strategic impact
• Has the Supplier and
Customer working together
6. What is ServiceFrame?
• Technology
• Simplifying:
• Contractual SLA/KPI monitoring and reporting
• Governance process execution
• Bringing transparency:
• Are the people delivering and managing the service doing the right
things consistently?
• Is the service is meeting customer expectations? is the enterprise
getting what it is paying for from suppliers? is the business case
performing?
• Used by executives at customer and supplier
with decision making responsibility
7. ServiceFrame Product
• ContractSLA monitoring
• Visualise governance history, analysis and trend
• Governance Process Transparency
• Governance Documentation
Repository
• Governance Report
• Collaborative Platform
• Easy to use and deploy
9. Governance Platform Benefits
• Governance is a Team SportCollaboration
• Continuous open presentation of informationTransparency
• Engaging both consumer and provider of serviceCommunication
• The Governance application of RecordEvidence
• Demonstrate complianceCompliance
• Respond to the evidenceActions
• Continuity when servicesproviders changeChange
• Right people doing the right things at the right timeBehaviour
• Any device, anywhere, all the timeAccessibility
10. Focus: Contract and Business Case
Contract Focus - are
obligations met?
• Accelerate Implementation
• Operationalise Service
Model
• Management view of
contract - is it in operation
and is it working?
Business Case Focus – are
expected outcomes
delivered?
• Control cost in supplier
operations
• Validate the business case
• Demonstrate business
outcomes delivered
11. Next
If you are interested in scheduling a short call or
product demo please contact us at:
info@serviceframe.com or +35317165460.
We look forward to hearing from you!
Best Regards,
ServiceFrame
