This document contains the resume of Rebecca Brown. It summarizes her contact information, availability as a recent graduate seeking full-time permanent work, skills including customer service, management, and Microsoft Office. It also lists her educational background with several degrees in health care administration, honors and awards earned. Work history is outlined for several roles in customer service and management at Lowe's Home Improvement from 2006 to present. Job-related training and skills are also included.

1. Rebecca Brown
Page 1 of 9
Rebecca Brown
309 Maroney Road, McDonough, New York 13801
Mobile: (607)373-9116 Home: (607)863-3687
Email: brown.rebecca.lynn@gmail.com
__________________________________________________________________________________
Availability:
 JOB TYPE: Permanent, Recent Graduates
 WORK SCHEDULE: Fulltime
Skills and Knowledge Summary:
 CUSTOMER SERVICE  DEPARTMENT MANGEMENT OF
40+ EMPLOYEES
 CLIENT RELATIONS  EMPLOYEE SCHEDULING
 THIRD PARTY RELATIONS  MONEY HANDLING
 WORD PROCESSING  ADVANCED PLANNING AND
PRIORITY SETTING
 PHYSICIAN AND NURSING
CREDENTIALING
 ORGANIZATION
 PROFICIENT IN WRITTEN AND
SPOKEN ENGLISH
 STRONG DECISION MAKING
SKILLS
 WRITTEN AND FAXED
CORRSPONDENCE
 TEAM MEMBER EMPOWERMENT
 COORDINATION OF SERVICES AND
INFORMATION
 INTERPERSONAL
COMMUNICATION
 MULTI-LINE TELEPHONE SYSTEMS  PROBLEM SOLVING
 PROFICIENT USE OF MICROSOFT
OFFICE AND OUTLOOK EMAIL
 TEAMWORK
 DOCUMENTATION  QUICK LEARNING
 ORDERING MANAGEMENT  ANALYZE AND COMPREHEND

2. Rebecca Brown
Page 2 of 9
DATA
 MULTI-TASKING  TIME MANAGEMENT
 ANALYTICAL  CREATIVE THINKING
 DETERMINATION  EFFECTIVE LISTENING
 RELIABILITY  NEGOTIATING
 RESPONSIBILITY  ETHICS
 HEALTH CARE POLICY  OPERATIONAL ANALYSIS
 CONFLICT RESOLUTION
Academic Education & Honors:
 B.S. (February 2015), Kaplan University, Davenport, Iowa 52807
o 98 semester hours
o GPA: 3.94 OUT OF 4.0
o MAJOR: Health Care Administration
o RELEVANT COURSEWORK:
 Healthcare Policy and Economics, Leadership and Ethics in Healthcare,
Operational Analysis and Quality Improvement, Information Technology and
Systems for Health Care, Research Methods for Health Sciences, Organization
and Management for Health Care, Finance for Health Care, Strategic Planning
and Organizational Development for Health Care, Health Care Administration,
Human Resources for Health Care Organizations
o HONORS AND AWARDS:
 Summa Cum Laude
 President’s List-7 terms
 Alpha Beta Kappa Honor Society
 Academic Achievement Scholarship

3. Rebecca Brown
Page 3 of 9
 Dean’s List-1 term
 A.A. (September 2012), University of Phoenix, Phoenix, AZ 85034
o 33 semester hours
o GPA: 3.91 OUT OF 4.0
o MAJOR: Health Care Administration
o RELEVANT COURSEWORK:
 Financial Matters for Health Care Professionals, The Language of Health Care,
Communication Skills for Health Care Professionals, Health and Diseases:
Understanding Pathos of Pathology, The Psychology of Health, Critical
Thinking, Cultural Diversity
 (2012), Broome Community College, Binghamton, NY 13902
o 17 semester hours
o GPA: 3.08 OUT OF 4.0
o MAJOR: Individual Studies (Health Sciences)
o RELEVANT COURSEWORK:
 Human Biology I and II, Human Development, Medical Terminology,
Introduction to Sociology
 (2004-2005), State University of New York College of Technology at Alfred,
Alfred, NY 14802
o 49 semester hours
o GPA: 2.77 OUT OF 4.0
o MAJOR: Veterinary Technology
o RELEVANT COURSEWORK:

4. Rebecca Brown
Page 4 of 9
 General Chemistry I, College Algebra, General Microbiology, Fundamentals of
Management
 High School Diploma/Dual College Credit (June 2003-2004), Cincinnatus Central
School, Cincinnatus, New York 13040/ Tompkins Cortland Community College,
Dryden, New York 13053
o 11 semester hours (TC3)
o GPA: 3.45 OUT OF 4.0
o MAJOR: No Major-Dual Credit classes in High School
o RELEVANT COURSEWORK:
 Introduction to Psychology, Academic Writing
Employment History:
04/2014-Current Date Pricing and Signage Coordinator
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $14.55 per Hour
Work Status: 39 Hours/Week, Fulltime
Supervisor: Jeana O’Hara (607)770-9800
Okay to Contact this Supervisor: Yes
Duties: Customer Service, Daily Validation of Prices, Auditing the prices of products and
services throughout the entire store, Creation of Special Value and Clearance signage, ensuring
compliance with state and federal laws with pricing, client and vendor relations, Compliance
check with all Lowes’ policies and procedures, Multi-Line Phone Calls, Microsoft Office and
Outlook
05/2013-05/2014 Volunteer
Employer: Lourdes Hospital Medical Staff Office

5. Rebecca Brown
Page 5 of 9
Salary: $0.00
Work Status: 10 Hours/Week
Supervisor: Anne Austin (607)798-5732
Okay to Contact this Supervisor: Yes
Duties: Physician and Nursing Credentialing, Filing, Intercompany and external Mailing,
Fax/Scan/Copy Confidential Documents, Online System Filing of Physician and Nursing
Credentialing Data.
11/2012-04/2014 Customer Service Department Manager
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $15.62 per Hour
Work Status: 39 Hours/Week, Fulltime
Supervisor: Vern Priest (607)762-1000
Okay to Contact this Supervisor: Yes
Duties: Customer Service, Manage 40+ Employees, Scheduling, Vendor and Customer
Relations, Conflict Resolution, Time Management and Setting priorities, Team Building and
Empowerment, Employee Training and Development, Ensuring company benchmarks are met
daily, Multi-tasking, Money handling, Coordination of Services and Information, Analysis of
data, Ethics, Negotiating and Decision Making, Multi-Line Phone Calls, Microsoft Office and
Outlook.
Accomplishments: Achieved sales and service goals set forth by Lowe’s, Won Customer
Service Award for Superior Customer Service, Won recognition for preventing profit loss due
to theft.
07/2009-11/2012 Home Décor Department Manager
Employer: Lowe’s Home Improvement, Vestal, NY 13850

6. Rebecca Brown
Page 6 of 9
Salary: $14.05 per Hour
Work Status: 39 Hours/Week, Fulltime
Supervisor: John Legge
Okay to Contact this Supervisor: No –He no longer works for the company
Duties: Customer Service, Product Ordering, Manage 4 employees, Merchandising,
Client/Vendor Relations, Sales oriented, analyze data on a daily, weekly, monthly and yearly
basis and plan the department accordingly. Organize daily tasks for team members,
Coordination of services and information, Multi-Line Phone Calls, Microsoft Office and
Outlook
Accomplishments: Significantly increased sales in the department, Won Customer Service
Awards for Superior Customer Service
03/2008-07/2009 Team Leader Outside Lawn and Garden
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $12.70 per Hour
Work Status: 39 Hours/Week, Fulltime
Supervisor: Gary Borely
Okay to Contact this Supervisor: No- He no longer works for the company
Duties: Customer Service, Ensuring Accurate System counts on merchandise, Co-Manage 16
employees, Merchandising, Client/Vendor Relations, Sales oriented, analyze data on a daily,
weekly, monthly and yearly basis and plan the department accordingly. Organize daily tasks for
team members, Coordination of services and information, Multi-Line Phone Calls, Microsoft
Office and Outlook
Accomplishments: Promoted to Department Manager of Home Decor, Pay Increase and more
responsibility
04/2007-03/2008 Team Leader Home Décor Department
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $12.50 per Hour

7. Rebecca Brown
Page 7 of 9
Work Status: 39 Hours/Week, Fulltime
Supervisor: Lori Gumaer (607)770-9800
Okay to Contact this Supervisor: Yes
Duties: Customer Service, Ensuring Accurate System counts on merchandise, Co-Manage 4
employees, Merchandising, Client/Vendor Relations, Sales oriented, analyze data on a daily,
weekly, monthly and yearly basis and plan the department accordingly. Organize daily tasks for
team members, Coordination of services and information, Microsoft Office and Outlook
Accomplishments: Raise in Pay and Gain in more responsibility, Department Manager
Training Completed
10/2006-04/2007 Home Décor Customer Service Associate
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $10.50 per Hour
Work Status: 39 Hours/Week, Fulltime
Supervisor: Lori Gumaer (607)770-9800
Okay to Contact this Supervisor: Yes
Duties: Customer Service, Merchandising, Organization, Client/Vendor Relations, Decision
making and planning, Coordination of services and information, Microsoft Office and Outlook
Accomplishments: Promoted to Team Leader in Home Decor, Pay Increase
08/2006-10/2006 Cashier
Employer: Lowe’s Home Improvement, Vestal, NY 13850
Salary: $9.55 per Hour
Work Status: 20 Hours/Week, Part-time
Supervisor: John Legge
Okay to Contact this Supervisor: No- He is no longer with Lowe’s

8. Rebecca Brown
Page 8 of 9
Duties: Customer Service, Money Handling, Decision making, Organization, Time
Management, Microsoft Office and Outlook
Accomplishments: Promoted to Fulltime status, New Position as a sales floor associate, raise
in pay
07/2004-08/2006 Cashier/Stocker
Employer: WalMart, Norwich, NY 13815
Salary: $8.25 per Hour
Work Status: 20 Hours/Week, Part-time
Supervisor: Constance Giordano
Okay to Contact this Supervisor: No- She is no longer with WalMart
Duties: Customer Service, Money Handling, Decision making, Organization, Time
Management, Microsoft Office and Outlook
Accomplishments: Promoted to New Cashier Trainer
Job-Related Training:
SUPERVISION/MANAGEMENT
April 1-May 31, 2007 Department Management Training, Analyzing Sales, and the Bottom
Line (160 hours, Lowe’s Home Improvement, Vestal, NY)
TRAINING AND DEVELOPMENT
August 2006-March2015 WORKPLACE ETHICS (1 hour Every Year,Lowe’s Home
Improvement, Vestal, NY)
April 1-May 31, 2007 OSHA Standards in the Workplace (2 hours Every Year,Lowe’s
Home Improvement, Vestal,NY)
Job-Related Skills:

9. Rebecca Brown
Page 9 of 9
LANGUAGE SKILLS
English
Spoken: Advanced
Written: Advanced
Read: Advanced
MACHINE SKILLS
 Multi-Function Printer/Fax/Copy Machine
 Computers (Laptop/Desktop/Work Machines)
 Multi-Line Phone Systems
 Postage Machines
SOFTWARE SKILLS
 Windows XP, Vista, and Windows 8 Operating Systems
 Microsoft Office 2007, (PowerPoint, Word, Outlook)
 WordPerfect
 Outlook Email
 Photoshop
 Internet Research
 Type 50 WPM
Professional Affiliations:
 Alpha Beta Kappa Honor Society (Member 2014-Present)