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Promoting your
  Webinars
     How to get people to sign up and attend your webinars




sharon@sharonburton.com
951-369-8590
sharonburton.com
                                                   © 2012 Sharon Burton
Thank you for attending!
 Sharon Burton
 Been in the Communication industry
  for 20 years
   Content strategy consultant
   Run hundreds of webinars
   Teach communication at various universities

 My new book 8 Steps to Amazing Webinars
   Available from Amazon and Barnes and Noble
Our problem
 We want
    the most response to our webinar
    engaged and excited attendees
    qualified leads

 Really, we’d like everything
    Maybe with some chocolate sprinkles, too

 Sometimes it feels like we threw a party and no
  one came
So how can we fix this?
 Let’s start way at the beginning
 Our write up may be a problem
 People are busy, and if they can’t understand the
  write-up, they won’t sign up.
 Making them think and decode language puts a
  burden on your attendees that’s simply not fair
 So let’s start there
A good short description
 Clearly state the topic for your audience
    Not in product-specific terms
    Your audiences’ terms

 “Learn about our new localization product”
    Not compelling to your attendees
    No reason why they might benefit from learning about your
     product.

 “Reduce your translation costs by as much as 80%”
    Speaks to a pain point for your audience
Numbers are interesting
 Numbers are very good
 For example
    An 80% reduction in localization costs is huge

 It’s an exciting thing for a company to think there
  may be a better way at half the cost
 It’s inherently interesting to your audience
Total words
 Resist the urge to say everything you ever thought
  of on the topic
 150 words, tops
   Bullet points

 Scannable
   People can scan the write up and decide
For example
 “In this fast and exciting interactive hour, you’ll
  see the industry’s newest technology leveraged to
  reduce your localizations costs.”
 Rewrite it into something like this:
 “During this hour-long webinar, see how you can
  save up to 80% of your localization costs.”
The reason to attend
 List three things they will learn by attending
 Even if they already know one of those things
    They see the other two and decide those would be good
     to learn as well

 You’re asking for at least an hour out of an already
  overscheduled day
    Let people know up front what they can expect to learn
For example
 How to improve your localization workflow overall
 How Product XX streamlines the localization
  process
 What standardized content is and the cost benefits
  it can bring you
Make it easy to see why
 Use simple and direct words that communicate
  clearly to the attendee.
 People are busy, and if they can’t understand the
  write-up, they won’t sign up.
 Making them think and decode the language puts
  a burden on your attendees that’s simply not fair
 Your signups will be poor
Make it easy to sign up
 If one of your goals for running a webinar series is to get
  more leads
    Your instinct is to ask everything you can think of to qualify the lead
     when they sign up

 Don’t do this
 Really
 I’m not kidding
 Fully qualifying people at signup makes the signup procedure
  hard and time-consuming
    People won’t sign up
Getting the word out
 Your website
 Direct emails
 Social media
 LinkedIn
 Other user groups
 Advertisements
Your website
 Link from your home page to your Webinars page
 Include links to recordings of past webinars
   Plan ahead for when you have 30+ recordings

   Organized by?

   Date may not be good

 ALWAYS have 4 weeks of upcoming webinars
   Maybe not 1 every week, but at least 4 weeks out
Direct emails
 Don’t include the entire write-up in these emails
   Makes the email too long to scan

 Put the name of the webinar and the date and
  time
   Include the first sentence from the write-up

 Don’t forget support emails and other groups
Social media
 This is what you’ve all      Pinterest
  been waiting for!
                                  Good for B2C
 Facebook
                               Google+
     Great for Business to
      Consumer (B2C)              No one seems to use it

     Bad for B2B              YouTube

 Twitter                         Fab for B2C

     Good for both               Maybe good for B2B

                                  Many places restrict
                                   YouTube access
Twitter
 Think hash tags
 For example:
    Free webinar: Reducing your localization costs – June 30
     2012 9am Pac #techcomm [insert link to signup page here]

 Set up different tweets (using HootSuite or Dlvr.it)
    Schedule for different hours and days of the week

 Use the analytics to see what your audience responds
  to
    Do more of that
Pinterest
 Visual
 You need a really good picture
 People scan for stuff visually
 I wouldn’t bother with B2B
    Not business
LinkedIn
 Perfect for B2B
 Lots of professional groups talking about topics
 Post to these groups
 Watch the rules
    Some groups are touchy about what gets posted by
     vendors
    Don’t just post and never come back
    People have questions
Other user groups
 Depending on your industry
    Other newsgroups

 Yahoo
 Google
 Others
 Follow the rules for posting
    Don’t just post and never come back

    People have questions
Advertisements
 Ask for a small mention in advertisements with a
  link to the webinars page on your website
      Maybe a Qcode specifically for the webinar page

 Don’t mention any specific webinar by name in the
  ad
   You have a new free webinar program available
How often should I post?
   Timeframe                Social Media              Groups and lists
   3 weeks before           2 times a week            1 time

   2 weeks before           4 times a week            1 time

   1 week before            every day                 1 time

   The day before           3 times                   1 time

   The day of               2 hours before            NA

   After the webinar is  an hour later, mentioning     NA
         complete        how exciting/full/etc. the
                                webinar was
     The day after the      post with the              1 time
          webinar        recording link
  The next 3 months, or     Once a week with the       Once a week with the
 until you see on-demand link                       link
      viewing drop off
        significantly
How do I get more
signups to attend live?
 50% of the total signups usually attend
 It’s a global world
    People sign up knowing they can’t attend live but they want
     to link to the recording

    You have an engaged audience

 If you are getting a lot of signups from another time
  zone
    Consider doing one for them specifically

    Even if that means a webinar at 5am or 10pm for you
8 Steps to Amazing
Webinars
              XML Press

              Amazon and Barnes
               and Noble

              Available as a printed
               book or as an eBook
Questions?
       Thoughts?

Sharon@sharonburton.com
951-369-8590
sharonburton.com

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Promoting your Webinar

  • 1. Promoting your Webinars How to get people to sign up and attend your webinars sharon@sharonburton.com 951-369-8590 sharonburton.com © 2012 Sharon Burton
  • 2. Thank you for attending!  Sharon Burton  Been in the Communication industry for 20 years  Content strategy consultant  Run hundreds of webinars  Teach communication at various universities  My new book 8 Steps to Amazing Webinars  Available from Amazon and Barnes and Noble
  • 3. Our problem  We want  the most response to our webinar  engaged and excited attendees  qualified leads  Really, we’d like everything  Maybe with some chocolate sprinkles, too  Sometimes it feels like we threw a party and no one came
  • 4. So how can we fix this?  Let’s start way at the beginning  Our write up may be a problem  People are busy, and if they can’t understand the write-up, they won’t sign up.  Making them think and decode language puts a burden on your attendees that’s simply not fair  So let’s start there
  • 5. A good short description  Clearly state the topic for your audience  Not in product-specific terms  Your audiences’ terms  “Learn about our new localization product”  Not compelling to your attendees  No reason why they might benefit from learning about your product.  “Reduce your translation costs by as much as 80%”  Speaks to a pain point for your audience
  • 6. Numbers are interesting  Numbers are very good  For example  An 80% reduction in localization costs is huge  It’s an exciting thing for a company to think there may be a better way at half the cost  It’s inherently interesting to your audience
  • 7. Total words  Resist the urge to say everything you ever thought of on the topic  150 words, tops  Bullet points  Scannable  People can scan the write up and decide
  • 8. For example  “In this fast and exciting interactive hour, you’ll see the industry’s newest technology leveraged to reduce your localizations costs.”  Rewrite it into something like this:  “During this hour-long webinar, see how you can save up to 80% of your localization costs.”
  • 9. The reason to attend  List three things they will learn by attending  Even if they already know one of those things  They see the other two and decide those would be good to learn as well  You’re asking for at least an hour out of an already overscheduled day  Let people know up front what they can expect to learn
  • 10. For example  How to improve your localization workflow overall  How Product XX streamlines the localization process  What standardized content is and the cost benefits it can bring you
  • 11. Make it easy to see why  Use simple and direct words that communicate clearly to the attendee.  People are busy, and if they can’t understand the write-up, they won’t sign up.  Making them think and decode the language puts a burden on your attendees that’s simply not fair  Your signups will be poor
  • 12. Make it easy to sign up  If one of your goals for running a webinar series is to get more leads  Your instinct is to ask everything you can think of to qualify the lead when they sign up  Don’t do this  Really  I’m not kidding  Fully qualifying people at signup makes the signup procedure hard and time-consuming  People won’t sign up
  • 13. Getting the word out  Your website  Direct emails  Social media  LinkedIn  Other user groups  Advertisements
  • 14. Your website  Link from your home page to your Webinars page  Include links to recordings of past webinars  Plan ahead for when you have 30+ recordings  Organized by?  Date may not be good  ALWAYS have 4 weeks of upcoming webinars  Maybe not 1 every week, but at least 4 weeks out
  • 15. Direct emails  Don’t include the entire write-up in these emails  Makes the email too long to scan  Put the name of the webinar and the date and time  Include the first sentence from the write-up  Don’t forget support emails and other groups
  • 16. Social media  This is what you’ve all  Pinterest been waiting for!  Good for B2C  Facebook  Google+  Great for Business to Consumer (B2C)  No one seems to use it  Bad for B2B  YouTube  Twitter  Fab for B2C  Good for both  Maybe good for B2B  Many places restrict YouTube access
  • 17. Twitter  Think hash tags  For example:  Free webinar: Reducing your localization costs – June 30 2012 9am Pac #techcomm [insert link to signup page here]  Set up different tweets (using HootSuite or Dlvr.it)  Schedule for different hours and days of the week  Use the analytics to see what your audience responds to  Do more of that
  • 18. Pinterest  Visual  You need a really good picture  People scan for stuff visually  I wouldn’t bother with B2B  Not business
  • 19. LinkedIn  Perfect for B2B  Lots of professional groups talking about topics  Post to these groups  Watch the rules  Some groups are touchy about what gets posted by vendors  Don’t just post and never come back  People have questions
  • 20. Other user groups  Depending on your industry  Other newsgroups  Yahoo  Google  Others  Follow the rules for posting  Don’t just post and never come back  People have questions
  • 21. Advertisements  Ask for a small mention in advertisements with a link to the webinars page on your website  Maybe a Qcode specifically for the webinar page  Don’t mention any specific webinar by name in the ad  You have a new free webinar program available
  • 22. How often should I post? Timeframe Social Media Groups and lists 3 weeks before 2 times a week 1 time 2 weeks before 4 times a week 1 time 1 week before every day 1 time The day before 3 times 1 time The day of 2 hours before NA After the webinar is an hour later, mentioning NA complete how exciting/full/etc. the webinar was The day after the post with the 1 time webinar recording link The next 3 months, or Once a week with the Once a week with the until you see on-demand link link viewing drop off significantly
  • 23. How do I get more signups to attend live?  50% of the total signups usually attend  It’s a global world  People sign up knowing they can’t attend live but they want to link to the recording  You have an engaged audience  If you are getting a lot of signups from another time zone  Consider doing one for them specifically  Even if that means a webinar at 5am or 10pm for you
  • 24. 8 Steps to Amazing Webinars  XML Press  Amazon and Barnes and Noble  Available as a printed book or as an eBook
  • 25. Questions? Thoughts? Sharon@sharonburton.com 951-369-8590 sharonburton.com