Competency Standard Development in Bangladesh

1. Development of Competency Standard

2. Workshop Agenda:
1. To identify the competencies required for Industries
2. To develop draft competency standard
3. To train the selected personnel in CS facilitation

3. TVET Quality Assurance System model
TVET POLICY
Recognition of Prior Learning/Equivalency/Lifelong Learning
LABORMARKET
Development of
Training Standards
 Registration of Training
Organization (RTO)
 Accreditation of Qualification
 CBT Delivery
Development of
Competency
Standards
Development of
Assessment
Standards
• Accreditation of Assessment
Center
• Accreditation of Assessor
• Assessment of Competence
• Award of NTVQ Certificate
Trainers and Assessors Training, Assessment and Certification
QUALIFICATION S Y S T E M

4. COMPETENCY BASED TVET FRAMEWORK
Bangladesh Qualification
Framework
Competency Standards
Development
Competency Based
Curriculum Development
Learning Materials/
Courseware Development
Training Delivery
Assessment
Certification and
Equivalency
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Qualifications
Units of
Competency
Modules of
Training
Competency Based
Training

5. COMPETENCY
STANDARDS
KNOWLEDGE
SKILLS
ATTITUDE
INDUSTRY
STANDARDS
TRAINING
STANDARDS
CURRICULUM
FACULTY
TOOLS/
EQUIPMENT
FACILITIES
COMPETENCY
ASSESSMENT
INSTRUMENT
ASSESSORS
CRITERIA
ASSESSMENT
VENUES
WHAT TO LEARN HOW TO TESTHOW TO TEACH
TRAINING
REGULATIONS
MANDATORY
ASSESSMENT
MANDATORY
REGISTRATION
COMPETENCY-BASED TVET

6. COMPETENCY . . . . . .involves
applying KNOWLEDGE,
SKILLS, and ATTITUDESto
performworkactivities to the
standardexpected in the
workplace
Visualizing Competency Standards . . . .
Knowledge Skills
Attitude
Industry
Standards
CS

7. KEY FEATURES OF COMPETENCY
• BEING ABLE TO DO THE JOB
• KNOWING HOW AND WHY
THINGS ARE DONE
• KNOWING WHAT TO DO IF
THINGS GO WRONG
• HAVING THE RIGHT
APPROACH TO DO A JOB
PROPERLY AND SAFELY
TASK SKILLS
TASK MANAGEMENT
SKILLS
CONTINGENCY
MANAGEMENT
SKILLS
JOB/ROLE
ENVIRONMENT
SKILLS

8. DIMENSIONS OF COMPETENCY
TASK
SKILLS
TASK
MANAGEMENT
SKILLS
JOB/ROLE
ENVIRONMENT
SKILLS
CONTINGENCY
MANAGEMENT
SKILLS

9. DIMENSIONS OF COMPETENCY
TASK SKILLS
This involves
undertaking
a specific
workplace
task (s)
Unit title: USE HAND TOOLS
• Select hand tools
• Use hand tools
• Maintain hand tools

10. DIMENSIONS OF COMPETENCY
TASK
MANAGEMENT
SKILLS
This involves
managing number of
different tasks to
complete a whole
work activity
Unit title: USE HAND TOOLS
1. Select hand tools
2. Use hand tools
3. Maintain hand tools

11. DIMENSIONS OF COMPETENCY
CONTINGENCY
MANAGEMENT
SKILLS
The requirement to
respond to problems
and irregularities
when undertaking a
work activity
Irregularities
Breakdowns
Unsatisfied clients
Emergencies
Problems

12. DIMENSIONS OF COMPETENCY
JOB/ROLE
ENVIRONMENT
SKILLS
Dealing with
responsibilities and
expectations of the
work environment
when undertaking a
work activity
Unit title: USE HAND TOOLS
1. Select hand tools
2. Use hand tools
• Unsafe or defective tools are
identified and marked for repair
according to procedure
• Task performed in accordance
with company or industry
procedure

13. Competency Standard
Documents that define the
competencies required for
effective performance in the
workplace in specific industries . .
A written specification of the
knowledge, skills, and attitudes
required for the performance of a
job or occupation and the

14. the basis of TVET certification
the benchmarks for assessment
the basis for the development of
curriculum and training programs
equivalence between the TVET,
schools and higher education
sectors
Competency Standard provide:

15. UNIT CODE GENERIC COMPETENCY
500311101 Received and respond to workplace communication
500311102 Work with Others
500311103 Demonstrate work values
500311104 Practice basic housekeeping procedures
UNIT CODE SECTOR SPECIFIC COMPETENCY
ALT723201 Apply appropriate sealant/adhesive
ALT723202 Move and position vehicle
ALT311202 Perform mensuration and calculation
ALT723203 Read, interpret and apply specifications and manuals
ALT723204 Use and apply lubricants/coolants
ALT723205 Perform shop maintenance
UNIT CODE OCCUPATION SPECIFIC COMPETENCY
ALT723301 Perform diesel engine tune up
ALT723302 Perform gas engine tune up
ALT723303 Service automotive battery
ALT723304 Service ignition system
ALT723305 Test and repair wiring/lighting system
ALT723306 Perform underchassis preventive maintenance

18. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure

19. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure

20. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure

21. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure

22. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure
RANGE of
VARIABLES
DESCRIBE THE
CIRCUMSTANCES
OR CONTEXT IN
WHICH THE WORK
IS TO BE
PERFORMED
Define the boundaries
within which the unit of
competency applies
Range of situations
that should be the
focus of assessment
Relates to the unit of
competency as a
whole
Allows for insertion of
specific knowledge
and enterprise
requirements
Adjust range of
variables to update
standards

23. RANGE OF VARIABLES
VARIABLE RANGE
1. Hand tools Hand tools includes but not limited
to:
1.Hacksaws
2.Hammers (ball peen, chipping)
3.Punches
4.Screwdrivers
5.Wrenches
6.Scrapers
7.Chisels
8.Files
9.Clamps
2. Task Tasks may include:
1.Adjusting
2.Dismantling
3.Assembling
4.Finishing of item or components
3. Routine
maintenance
Routine maintenance may include:
1.Cleaning
2.Lubricating
3.Tightening
4.Simple tool repair
5.Hand sharpening
Define the
boundaries within
which the unit of
competency applies
Range of situations
that should be the
focus of
assessment
Allows for insertion
of specific
knowledge
and enterprise
requirements
Adjust range of
variables to update
standards

24. 1. Critical Aspects of Competency
2. Underpinning Knowledge
3. Underpinning Skills
4. Required Attitude
5. Resource Implications
6. Method of Assessment
7. Context of Assessment
EVIDENCE GUIDE
Each unit of competency has an Evidence Guide that relates directly to the
performance criteria and range of variables
Its purpose is to guide the assessment of the unit of competency in the
workplace and/or training program

25. EVIDENCE GUIDE
1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to
the job
2.Performed routine maintenance and storage
of hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.2 Written or oral short answer questions
5.3 Practical exercises
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.

26. EVIDENCE GUIDE
1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to
the job
2.Performed routine maintenance and storage of
hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.2 Written or oral short answer questions
5.3 Practical exercises
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.

27. 1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning
knowledge and
attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in
maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.2 Written or oral short answer questions
5.3 Practical exercises
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.
EVIDENCE GUIDE
Underpinning Knowledge
Underpinning knowledge and attitude identifies
the knowledge or content needed in order to
perform the work activity
It may include knowledge of how to apply:
• CONCEPTS
• PRINCIPLES
• TERMINOLOGY
• SOPS

28. 1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning
skills
1.Handling tools and materials
2.Communicating with superiors and co-
workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.2 Written or oral short answer questions
5.3 Practical exercises
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.
EVIDENCE GUIDE
Underpinning Skills
This provides the assessor
with the list to achieve the
elements and performance
criteria in the unit of
competency
1.Handling tools and materials
2.Communicating with superiors and
co-workers
3.Interpreting instructions

29. 1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource
implications
The following resources should be provided
4.1 Tools, equipment and facilities appropriate to
the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.2 Written or oral short answer questions
5.3 Practical exercises
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.
EVIDENCE GUIDE
Resource Implications
This section identifies the
resources i.e.: tools
equipment, and facilities that
must be available in order to
conduct the assessment

30. 1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of
assessment
The following assessment methods are suggested:
5.1 Demonstration
5.3 Observation with Questioning
5.2 Written or oral short answer questions
6. Context for assessment Competency may be assessed in the workplace or in simulated workplace
environment.
EVIDENCE GUIDE
Method of Assessment
This section identifies the
ways in which evidence
of competency must be
collected

31. 1.
Critical Aspects of
Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning knowledge
and attitude
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of hand tools
3. Underpinning skills 1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Resource implications The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or activity
4.2 Materials relevant to the proposed activity
5. Method of assessment The following assessment methods are suggested:
5.1 Demonstration
5.3 Observation with Questioning
5.2 Written or oral short answer questions
6. Context for
assessment
Competency may be assessed in the workplace
or in simulated workplace environment.
EVIDENCE GUIDE
Context of
Assessment
Indicates whether the unit
of competency may be
assessed in the
workplace or in a
simulated workplace
environment

32. 1.
Critical Aspects
of Competency
Assessment requires evidence that the candidate:
1.Selected and used hand tools appropriate to the job
2.Performed routine maintenance and storage of hand tools
2. Underpinning
knowledge
1. Types and uses of hand tools
2. Hand tool defects
3.Procedure, principles and techniques in maintenance of
hand tools
3. Underpinning
skills
1.Handling tools and materials
2.Communicating with superiors and co-workers
3.Interpreting instructions
4. Required
attitude
1. Commitment to OHS
2. Environmental concerns
3. Tidiness and timeliness
5. Resource
implications
The following resources should be provided
4.1 Tools, equipment and facilities appropriate to the process or
activity
4.2 Materials relevant to the proposed activity
6. Method of
assessment
The following assessment methods are suggested:
5.1 Demonstration
5.3 Observation with Questioning
5.2 Written or oral short answer questions
7. Context for
assessment
Competency may be assessed in the workplace or in simulated
workplace environment.
EVIDENCE GUIDE

33. The standard is
composed of units
Each unit is made
up of elements
And each element
has a number of
performance criteria
Unit 1 Unit 2 Unit 3 Unit 4
PC
PC
PC
PC
PC
Range
of
Variables
Evidence
Guide
Element 1
Element 2
Element 3
Element 4
Element 5
PERFORMANCE
CRITERIA

34. UNIT TITLE UTILIZE HAND TOOLS
UNIT
DESCRIPTOR
This unit defines the competency
required to use hand tools
ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of
Variables
1. Select
hand tools
1.1 Hand tools selected are appropriate to
the requirements of the task.
1.2 Unsafe or defective tools are identified
and marked for repair according to procedure.
2. Use hand
tools
2.1 Hand tools are used to produce the
desired outcomes to job specifications.
2.2 Task performed in accordance with
company or industry safety procedure
3. Maintain
hand tools
3.1 Routine maintenance of hand tools is
undertaken according to standard operating
procedures, principles and techniques.
A. 3.2 Hand tools are stored in designated
location in accordance with manufacturer’s
instruction/standard operating procedure
SUMMARY . . .
What is the
work activity?
What skills
are needed
to perform
the work
activity?
What does
the work
activity
involve?
What level of
skill is
needed?

35. RANGE OF VARIABLES
VARIABLE RANGE
1. Hand tools Hand tools includes but not limited
to:
1.Hacksaws
2.Hammers (ball peen, chipping)
3.Punches
4.Screwdrivers
5.Wrenches
6.Scrapers
7.Chisels
8.Files
9.Clamps
2. Task Tasks may include:
1.Adjusting
2.Dismantling
3.Assembling
4.Finishing of item or components
3. Routine
maintenance
Routine maintenance may include:
1.Cleaning
2.Lubricating
3.Tightening
4.Simple tool repair
5.Hand sharpening
What are the
conditions under
which this work
activity may be
conducted?

36. What
evidence is
needed to
prove that a
person is
competent?
What
KNOWLEDGE
and skills are
needed to
perform this
work activity?
What knowledge
and SKILLS are
needed to
perform this work
activity?
What
resources are
required to
gather the
evidence?
How evidences are
collected?
Where should evidence of
competency be gathered?

37. Qualification Deal with difficult customer
situations
Unit title
(One function of the job
expressed as an outcome
Provide customer service
Element
(An activity that contributes to
the overall function of
the job)
Food and beverage establishments
include: restaurants, hotels, clubs,
convention centers
Performance Criteria
(Indicates the standards of
performance to be expected)
Assessment can be simulated, e.g.
roleplays, knowledge of special
services required by clients must
be demonstrated
Range of Variables
(Different contexts in which the
function could be performed)
Food and Beverage Service
Attendant
Evidence Guide
(Inc. reference to evidence req.
to judge competency
& critical aspects to be
assessed)
*complaints handled sensitively
*nature details of complaint
established
*suitable action taken to resolve
complaint
1
2
3
4
5
6
A
B
C
D
E
F