Mosaic Clienteling is an in-store relationship selling system that empowers associates with customer knowledge across channels. It helps sell more and boost margins through features like cross-selling, up-selling, and wishlists. Mosaic Clienteling also builds customer loyalty through omni-channel clienteling functionality. Retailers can achieve a rapid ROI within a few months through proven techniques that increase traffic, conversion, and average transaction value.

1. Award-winning Mosaic Clienteling puts customer-centric retailing at your fingertips. Mosaic Clienteling is an in-store, associate-facing relationship selling system for retailers. It is designed to empower associates with the knowledge of the enterprise across channels on store floor: at the point of decision.
What can Raymark Mosaic Clienteling do for you?
Sell More and Boost Margins
Improve stock movement and achieve higher margins with intelligent cross-selling and up-selling and customer-centric features including wishlists, outreach tasks and more.
Build Loyalty
Mosaic Clienteling is a proven solution that empowers retailers to build customer loyalty with omni-channel clienteling functionality for one-to-one relationship selling.
Rapid ROI
Achieve rapid ROI with proven techniques that will bring about increases in traffic, conversion, average transaction value and even gross margin within timeframes as short as a few months.
Extendable Functionality
Mosaic Store Platform is extendable, enabling retailers to enhance or add onto the existing features and functionality.
Faster Training and Deployment
Increase training and deployment speed by configuring the application’s layouts, labels and look so that it becomes a custom tool, without the added expense of custom development.
Hardware Independence
As new devices, form factors and operating systems become available, the application’s HTML5 technology will enable it to run on various device types. A handheld task & communication component also exists that can securely be used on associate- owned devices.
Copyright 2015 Raymark Xpert Business Systems, Inc. All rights reserved.
Customer-Centric Retailing
Raymark Mosaic Clienteling
Retail Business Challenge
How do we get customers to buy? How do we get customers to buy more? “How do we get customers to buy again? With today’s clients expressing uninformed sales associates as the most disliked experience when in a store, how do we provide the personalized service our clients expect?
Raymark Solution
Responding to the need for a more personalized relationship with your customers, Mosaic Clienteling provides your sales associates with proven, revenue- enhancing applications built around the customer, associate, product, and process.
Proven Retail Benefit
The use of clienteling by sales associates has been shown to result in an increase of 33% in repeat business within the first 90 days. (Raymark Customer Study)

2. Raymark North America
5460 Côte de Liesse Rd.
Montreal, Quebec
H4P 1A5, Canada
www.facebook.com/RaymarkRetail
www.linkedin.com/company/Raymark
www.twitter.com/RaymarkRetail
t. 514-737-0941
f. 514-737-0014
Toll Free: 800-346-7296
www.raymark.com info@raymark.com
Handheld Tasks & Communications
• Contact by SMS, phone and e-mail with
templates
• Tasks
• Client notes
• Preferences, surveys and alerts
• Contact history
• Recently created profiles
• Search and create profile
• Inbox
• Appointment scheduling and calendar
Features
Enterprise Reporting &
Business Intelligence
Planning & Inventory
Management
Customer-Centric
Retailing
Web Services API
Store Operations
Data Model Business Logic Workflows Integration
Solution Framework
point of sale &
store operations
associate
management
mobile e-payment
consumer
mobile
mobile
clienteling
clienteling CRM
merchandising replenishment
warehousing
& distribution
purchasing merchandise
planning
assortment
planning
financial
link
reporting
business
intelligence
Raymark
Database
Raymark BI
Cubes
Customer Profile
• Virtual closet and transaction history
• Promotions and loyalty
• Notes
• Preferences
• Contact page and client permissions
• Tasks (call, letter, e-mail, other)
• Wish lists
• Surveys
• Relationships
• Events (birthdays, anniversaries, etc.)
• Statistics
Clienteling Tools
• Templates
• Client lists (queries)
• Workflows (scheduled events/tasks)
• Tasks
• Prospecting tools including recent
transactions list
• Customer search and add
• Extensible dashboard with social
media links
• Added security for high profile clients
• Integrated with QAS address validation
for improved data quality (QAS service
sold separately)