1. Business Support / Dining
and Meeting Services
Overview
Raymond R. Davidson

2. Executive Summary
Delivering management expertise to a diverse range of Corporate Services
functions:
Multimedia; Computer Graphics; Business Information Research; Mail/Print; Executive/
Employee Dining; Meeting/General Services
Proven leader in building world class teams across countries and cultures
Centralizing processes - maximizing efficiencies and cost saves
In-depth knowledge of office build-outs across Asia-Pacific
Day-to-day management of in-house, outsource and offshore platforms
Strategizing support to businesses and Firm to obtain critical goals
Strong focus on cost saves as regional ELO for Mail/Print - US$8mm
Consistently bettered yearly save targets of US$0.5mm
Experienced in compiling and presenting business plans and budgets to a
global audience

3. Structure - Asia-Pacific
Over 100 staff throughout the region
Supporting 17 offices in 9 countries
Main support hubs - Tokyo, Hong Kong, Singapore, Mumbai
Management of FTE, direct temp and outsource support staff
Outsourced services included Mail/Print and Computer Graphics
Use of service provider in India and Manila for Computer Graphics and
Business Information Research
Reporting locally to Corporate Services manager and globally to 6 New York
business managers

4. Services in detail -
Multimedia

5. Multimedia - Functions
From design through build-out, commissioning and operation of complex audio/visual
rooms. Management expertise in the following:
EVENT PRODUCTION AND ENGINEERING Global Video Conference Volumes
Telepresence support including bridging 3,000
In-house and offsite event technical support
2,250
Control room operations
Conference room operations and maintenance 1,500
Engineering design, installation, commission and testing
750
WEBCAST AND VIDEO PRODUCTION
0
Webcast project management Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Encoding, packaging and media production Asia US Europe Mumbai
Equities daily morning meeting production
Streaming media content
Broadcast studio operation, maintenance and engineering
Live video transmission
Video shooting and production
Post production and editing
MANAGING MULTIMEDIA SYSTEMS THROUGH THE NETWORK
Involved in the forefront of remote video conference support - activating and operating AV rooms globally from
local control room computers

6. Multimedia - Asia Innovations
Remote video conference control system breakthrough in 2004 is still being promoted by our AV consultant globally (see below)
This has enabled Multimedia staff remote access to all VC rooms globally, activating the meeting rooms control panel remotely
from control room PC via the web browser. In-room VC camera can act as a real time video monitor. Connecting a VC, adjusting
lights and window blinds can all be done remotely

7. Services in detail -
Computer Graphics /
Business Information
Research

8. Computer Graphics
A TRULY GLOBAL OPERATION
EFFECTIVE MANAGEMENT THROUGH CENTRALIZING, OUTSOURCING AND OFFSHORING PROCESSES
Building presentation support teams throughout Asia-Pacific and Europe
In-house graphics/presentation support centers
Outsource and offshore platforms
Leveraging off global resources to create efficiencies and cost saves
Automation of processes
Strategic streamlining of functions
Working with Compliance - mitigating risk in center processes
FUNCTIONS
Pitchbooks
Presentation materials for large Events and Roadshow conferences
Research materials
Design and development of templates (powerpoint/word)
Digital logo creation and centralized storage
On-site technical support for internal and external conferences
COST SAVES - MODELS ADOPTED
Leverage offshore platforms reducing on-shore costs
24 hour service leveraging off other centers globally
CORPORATE BRANDING AND QUALITY ASSURANCE
Standardized reporting and tracking globally including billable hours
Conduct training sessions on automated templates – branding styles, automated excel functions

9. Business Information Research
A TRULY GLOBAL OPERATION
WIDE RANGE OF DEDICATED RESEARCH RESOURCES AND TOOLS
Management of in-house and offshore platforms
Researchers throughout Asia-Pacific
Offering centralized research capabilities including:
Comprehensive Company Research
PIBs
Company Profile Information
Daily news run collation and distribution
Leveraging off a host of databases including SDC/Thomson, Dealogic, Factset, Factiva plus local news sources
Managing global work queues using customized software
Researchers globally can pick-up work from “Tracker” system
Major clients include Banking, Strategy and Equities
Database and NRTD upkeep
Responsible for records management - records retention schedules, offsite storage
COST SAVES - MODELS ADOPTED
Leverage offshore platforms reducing on-shore costs
24 hour service leveraging off other centers globally
CORPORATE BRANDING AND QUALITY ASSURANCE
Standardized reporting and tracking globally
Conduct training sessions on services to new starters plus new databases to users

10. Services in detail -
Mail / Print

11. Centralized Print and Distribution
CENTRALIZATION OF MAIL DISTRIBUTION AND PRINT PRODUCTION SERVICES
In-house and outsource teams throughout Asia-Pacific
Strategic deployment of floor print devices maximizing latest technologies, leading to greater efficiencies, cost and energy saves
Design layout, build and operation of Mail/Print centers
Management of RFP processes for both Mail and Print services
Risk management
Print production - high volume, quick turnaround materials
Wide range of binding formats
Fleet management of copiers and printers
In-take and distribution of all mail - Post Office, local and international couriers
Security scanning of all mail entering the Firm
Scanning services
Sourcing best solutions for mail delivery to secondary sites
Standardized reporting and tracking metrics globally
Analysis and reporting of print spend for each business unit
Preparation of budgets and financial reporting
Owner of US$8mm yearly Mail/Print budget - research printing consolidation and automation of statements
Introducing environmental opportunities when making economic and business sense
COST SAVES - MODELS ADOPTED
Leverage off vendor buying power throughout the region – cost saves on volume in equipment and consumables
Print strategy – consolidation of printer devices and copiers
Centralized point for external print vendors for the Firm
Internal print policies for both B&W and color - duplex printing, stringent control around color usage across the Firm
Local sourcing of materials
CORPORATE BRANDING AND QUALITY ASSURANCE
Standardized services in print/binding – one Firm branded solution
Working together with vendor on environmental opportunities globally

12. Services in detail -
Executive Dining and
Meeting Services

13. World Class Operations
FIVE STAR EXECUTIVE DINING EXPERIENCE WITH FIRST CLASS EMPLOYEE
DINING OPTIONS
EXECUTIVE/EMPLOYEE DINING
Management of client meeting space across Asia-Pacific
Five star hotel dining experience operating from in-house kitchens
Catering for breakfasts, lunches, dinner service and cocktail parties
External catering vendors sourced and managed
Management of vendor for employee dining in cafes and canteens - reviewing menu selections, pricing etc
Pantries and beverage supplies throughout office space
Vending machine management - selections, pricing, barrier free and energy saving technology
Environmental and Fairtrade product use whenever possible
Employee health and nutrition awareness
PROFESSIONAL MANAGEMENT OF CLIENT MEETING SPACE. EFFECTIVE
BOOKING OF ALL MEETING ROOMS ACROSS THE REGION
MEETING SERVICES
Reception/Switchboard
Room booking systems
Liaise with businesses on effective use of rooms
Booking of services within meeting rooms - multimedia, dining, facilities
Partnering with Corporate Real Estate teams to maximize technology leading to cost and energy saves

14. Services in detail -
General Support

15. Client Partnerships
PARTNERING WITH THE BUSINESSES TO OBTAIN CRITICAL GOALS FOR THE FIRM
GENERAL SERVICES
Liaise with business heads to strategize existing support and future requirements
Partner with Capital Markets and Investment Banking in business facilitation to generate revenue for the Firm
Seek cheaper alternatives for all Corporate Services functions through innovative ideas
Work closely with Sourcing departments in RFP of services
Negotiate T&Cs of existing and future contracts
Ensure contracts are up-to-date and cover all aspects of services
Creation of business plans and budgets for all services
Oversee stationary requirements for the Firm including business cards
Asia-Pacific environmental committee chairman - 2008
Member of diversity network and engaged in philanthropic activities