1. RAVI KUMAR
Mobile: +918588876020
E-Mail: ravisani12@gmail.com / ravisainihb@gmail.com
OBJECTIVE
Looking for a job in IT Operations/ Change Management with an organization of repute preferably in Delhi NCR.
Use the Ticketing feature to track issues related to Infrastructure Change.
PROFILE SUMMARY
• A seasoned professional with 6+ years of commendable success in:
-IT Operations -IT Infrastructure Management
-Problem & Change Management
-Incident Management -Networking Operations
• Adapt in IT infrastructure Change management and technology resource administration
• Knowledge of migration and up-gradation based networking operations
• Skilled in handling high severity incidents to ensure service availability with minimal delay and impact, towards ensuring smooth
operations of an Infrastructure Environment
• Comprehensive exposure in implementing measures / procedures for change management in IT operations entailing mapping of
business processes and studying of workflow to design solutions
• Skilled in conducting activities related to Domain Server, DHCP Server and Active Directory
• Exposure in managing IT operations with experience in setting up & maintaining networks and conducting networking devices
administration
• Deft in management of operating system, network and applications with an experience of configuring and troubleshooting various
hardware & software related issues
• Excellent written, communication, interpersonal, liaison and problem solving skills with the ability to work in multi-cultural environment
ORGANIZATIONAL EXPERIENCE
Since Sep’11 with MetLife GOSC, Noida as Specialist - IT Operations
Key Result Areas:
• Managing remedy application to create tickets for different users and get approved by change management
• Resolving problems of different users
• Create tickets for different work type
• Create necessary documents with attention to quality
• Deft in rendering Service Level Agreements to Process Targets, Monitoring Performance, Analyzing Performance Reports /
Dashboards

2. Highlights:
• Change Management/ Incident Management/ IT Operations/Monthly and Weekly process Report
• ITIL certified.
May’10-Aug’11 with JPM Services Pvt. Ltd., Gurgaon as Title Analyst and Systems Administrator
Key Result Areas:
• Handled manage server 2003, backup of users, router and worked on LAN & WAN
• Ensured solutions to user/application issues
Highlights:
• Handled Active directory/ DHCP/ LAN/WAN/Server 2003
Jan’09-Apr’10 with GR. InfoTech, New Delhi as Systems and Network Administrator
Key Result Areas:
• Undertook troubleshooting, system issues over calls
• Provided solutions to user/application issues
Highlights:
• Handled system hardware/ troubleshooting issues on Servers/ Outlook/AD/DHCP
ACADEMIC DETAILS
• M.B.A. (IT) from M.D.U., Rohtak 2014
• B.A. (Economics) from C.C.S. University, Meerut 2009
• 12
th
from K.M. Inter Collage Shahjahanpur, U.P. Board, Allahabaad in 2006
• 10
th
from School, U.P. Board, Allahabaad in 2004
Other:
• Integrated Diploma in Computer Hardware and Network Engineering from Indian Institute of Information and Technology, Dehradun in 2008
TECHNICAL SKILLS
• Operating Systems: Windows 2000/07 Professional & Server, Vista and Windows Server 2003
• Hardware Skills: Net Gear Switches & Routers, Hubs, Servers, PC Assembling, Troubleshooting and other peripherals
• Software Skills: Remedy, All Anti-Virus & Disk Utilities, Team Weaver, etc.
• Networks/Protocols: LAN, WAN, TCP/IP, DNS, DHCP, Active Directory and Ethernet
PERSONAL DETAILS
Date of Birth: 25
th
February, 1987
Permanent Address: Village & Post Chori Mandi, Saharanpur-247232, Uttar Pradesh
Current Address: H.No. – 1/11106, Street No. 7, Subhash Park, Naveen Shahdara - 110032
Languages Known: English and Hindi