Field Service Mobility Infographics by RapidValue Solutions

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Technology has advanced in many ways and increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and manufacturing companies are recognizing the importance to go mobile. The new mobility trend, to enable workforce (by various organizations) is driving mobile ecosystem members to implement enterprise mobility applications across functions. Some of the popular enterprise applications include - financial dashboards, HR portals, Operational dashboards, CRM systems, Fleet management systems, Expense tracker, Asset tracking & facilities management, Field service gathering & management and many more. In this infograhic, we would like to explain one of the imperative enterprise mobile applications used in several industries by staff while at field i.e. the mobile field service application. What is a Mobile Field Service Application? Mobile Field Service application primarily allows service executives/engineers to schedule appointment, optimize customer service visits based on location and maintain & update service/order status. This application is mainly useful to streamline service process, provide corporate information needed by staff when they are out of the office and for managers to track their service staff while at field. How is this useful? This application allows field service engineers to be connected with their co-workers and customers at all times and by taking advantage of the mobile platform – access data from anytime, anywhere from any device in a secure manner. What are the key benefits? There are several advantages of mobilizing your service executive while at field. Some of the primary reasons are: • Improves productivity • Saves cost • Enables faster communication • Enhances customer satisfaction

Technologie

STATE OF FIELD SERVICE MOBILITY
MOBILIZING FIELD SERVICE IS THE NEXT BIG MOBILITY TREND

By

With tablets tripling to

2018

905
mn

70%

in use for work and
home globally by

of mobile workers will use
a tablet or a hybrid device
that has tablet-like
characteristics

2017

the anytime, anywhere
work trend is just
getting started

Source: Gartner

Source: Forrester

80% of service organizations say Mobile Field Service is required to
improve staff efficiency and speed.

KEY DRIVERS FOR FIELD SERVICE
MOBILITY
80% Customer demand for improved service(speed/efficiency)
44% Competitive pressures
41% Increasing volume of service requests - growing service market
33% Need to operate with reduced service workforce

The results of Aberdeep Group research in 2013. They surveyed 144 manufacturing companies and service organizations in order to highlight the best practices in regard to mobile field service
initiatives and its impact on productivity.

BEST PRACTICES TO IMPLEMENT
FIELD SERVICE MOBILITY

ON MULTIPLE DEVICE
PLATFORMS

Based on our experience deploying mobile field service solutions, we would
recommend you to provide solutions:

SUPPORT MOBILE APP
FOR BOTH IT MANAGER
AND FIELD SERVICE
EXECUTIVES

ENABLE DEVICE-SPECIFIC
FEATURES

© RapidValue Solutions

INCLUDE KEY FEATURES
FIRST AND THEN ADD
NEW FEATURES IN
ITERATIONS

TOP FIVE BENEFITS OF FIELD
SERVICE MOBILITY

INCREASES
PROFITABILITY
Better staff productivity
Real-time metrics and status update for
quick decision makings
Higher customer satisfaction

05
04

REDUCES COST

ENHANCES CUSTOMER
EXPERIENCE
Faster job execution
Instant communication
On-time and error free invoices

02

Eliminates paper work and manual job
Avoid multiple visits, address nearby jobs
in single travel

03

01

STREAMLINES
WORKFLOW
Real-time peer interaction
Easy customer look-up based on location
Online job update to backend systems

IMPROVES
EFFICIENCY
Quick access to service/customer history
Better response time
Faster reporting and execution

RECOMMENDED PRODUCTIVITY ENHANCEMENT MOBILE APP FEATURES
REAL-TIME TASK
MANAGEMENT

TIME & RESOURCE
MONITORING

GPS TRACKING

BARCODE
SCANNING

INSTANT
COMMUNICATION

ONLINE CUSTOMER
INVOICING

SIGNATURE CAPTURE
& SIGN-OFF

OFFLINE DATA
ACCESS

RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 200+ experts in mobility consulting and application development, along with
experience delivering over 350 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000
companies, and has offices in the United States and India. www.rapidvaluesolutions.com | contactus@rapidvaluesolutions.com | +1- 877.690.4844

© RapidValue Solutions

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Field Service Mobility Infographics by RapidValue Solutions

1. STATE OF FIELD SERVICE MOBILITY MOBILIZING FIELD SERVICE IS THE NEXT BIG MOBILITY TREND By With tablets tripling to 2018 905 mn 70% in use for work and home globally by of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics 2017 the anytime, anywhere work trend is just getting started Source: Gartner Source: Forrester 80% of service organizations say Mobile Field Service is required to improve staff efficiency and speed. KEY DRIVERS FOR FIELD SERVICE MOBILITY 80% Customer demand for improved service(speed/efficiency) 44% Competitive pressures 41% Increasing volume of service requests - growing service market 33% Need to operate with reduced service workforce The results of Aberdeep Group research in 2013. They surveyed 144 manufacturing companies and service organizations in order to highlight the best practices in regard to mobile field service initiatives and its impact on productivity. BEST PRACTICES TO IMPLEMENT FIELD SERVICE MOBILITY ON MULTIPLE DEVICE PLATFORMS Based on our experience deploying mobile field service solutions, we would recommend you to provide solutions: SUPPORT MOBILE APP FOR BOTH IT MANAGER AND FIELD SERVICE EXECUTIVES ENABLE DEVICE-SPECIFIC FEATURES © RapidValue Solutions INCLUDE KEY FEATURES FIRST AND THEN ADD NEW FEATURES IN ITERATIONS

2. TOP FIVE BENEFITS OF FIELD SERVICE MOBILITY INCREASES PROFITABILITY Better staff productivity Real-time metrics and status update for quick decision makings Higher customer satisfaction 05 04 REDUCES COST ENHANCES CUSTOMER EXPERIENCE Faster job execution Instant communication On-time and error free invoices 02 Eliminates paper work and manual job Avoid multiple visits, address nearby jobs in single travel 03 01 STREAMLINES WORKFLOW Real-time peer interaction Easy customer look-up based on location Online job update to backend systems IMPROVES EFFICIENCY Quick access to service/customer history Better response time Faster reporting and execution RECOMMENDED PRODUCTIVITY ENHANCEMENT MOBILE APP FEATURES REAL-TIME TASK MANAGEMENT TIME & RESOURCE MONITORING GPS TRACKING BARCODE SCANNING INSTANT COMMUNICATION ONLINE CUSTOMER INVOICING SIGNATURE CAPTURE & SIGN-OFF OFFLINE DATA ACCESS RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 200+ experts in mobility consulting and application development, along with experience delivering over 350 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India. www.rapidvaluesolutions.com | contactus@rapidvaluesolutions.com | +1- 877.690.4844 © RapidValue Solutions

Field Service Mobility Infographics by RapidValue Solutions

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