This is an industrial training report.

1. STUDENT WORK EXPERIENCE
COURTYARD BY MARRIOTT BHOPAL
Name of the institution: Institute of hotel management, catering technology and applied
nutrition, Mumbai
Name: AYUSHI DEBROY
Group: A
Roll no.: 1941116044

2. CONTENTS
 Acknowledgement
 History of the hotel
 Hierarchy
 Department
 Responsibilities
 Conclusion
 Bibliography

3. Acknowledgement
As a part of 2nd year of the degree course in hotel
management. Students have to undergo an industrial
training of 12 weeks under the curriculum, which is a
true exposure to the actual functioning of hotel
industry.
This is the exact time to get acquainted with the facts
of the industry and decide the area of professional
interest. I have completed my industrial training from
courtyard by Marriott Bhopal Madhya Pradesh .
I express my profound gratitude for having selected me
for the industrial training program. I would like to
convey my thanks to the training department for
having my training coordinated well. This report is the
brief of departments I was exposed to during my
industrial training.

4. History
Marriott was founded by John. Williard Marriott, in 1927 when he and his wife, Ellice
Sheets Marriott opened a root beer stand in Washington,DC.
1927-56
JW Marriott and wife along with business partner hugh cotton opened 1st A&W root
beer franchise in Washington, DC 1927
1928
The Marriott opened two more shoppees(restaurant) including East coast’s first drive
in restaurant.
1937
In flight, airline catering debuts when hot shoppes deliveries of boxed lunches to
passengers at Hoover Airport, south of Washington, DC.
1953
Hot Shoppes Inc. stock becomes public at $10.25/share and sells out in two hours of
trading.
1957-1987
The Marriott started to make a historic shift in 1957, the world’s 1st motor hotel
opened in Arlington, Virginia, under the management of J Williard Marriott’s son Bill.
Over the next 25 years , Marriott become a diverse global enterprise, and Bill
Marriott become a visionary CEO whose leadership transformed the hospitality
industry.
1959
Key Bridge Marriott opens. Two-year old Debbie Marriott, Bill and Donna’s daughter,
snips the ribbon.
1969

5. Marriott opens its international hotel in Acapulco, Mexico.
1972
Marriott partners with Sunline, becoming the first lodging company to entry the
cruise business. JW Marriott Jr. is named Chief Executive Officer of Marriott.
1983
Marriott debuts lodging for business travellers with the first courtyard hotel.
1984
The first JW Marriott , named in honour of founder J William Marriott, opens in
downtown Washington DC.
1986-2011
1987
Marriott acquires Fairfield Inn , Residence Inn and pioneers the extended stay
lodging business.
1988
Marriott opens its 500th hotel in Warsaw, Poland, the first western-managed hotel in
Eastern Europe.
1995
Marriott brings historic brand into it’s portfolio when it acquires 49% interest in Ritz
Carlton hotel company.
1997
Marriott acquires Rennaissance Hotel Corporation. Marriott launches town place ,
suites.
1998
Marriott launches Springhill suites by Marriott.
1999
Marriott acquires Execustay corporate housing company
2004
Marriott launches Autograph, a collection of new brand upscale and luxury
independent hotels.

6. 2008
The first Bulgari hotels and resorts property in Milan, Italy.
2011
AC Hotels by Marriott brand formally launches.
2012 and beyond
Today we are on a mission to shape the future of travel through technology and
innovation. From mobile check-in and lobby greatrooms to transforming the meeting
experience with our Red Coat direct up.
2012
Arne Sorenson becomes President and CE0 of Marriott International.
2013
Marriott debuts MOXY HOTELS- the newbrand is the company’s first entry into
economy tier, three star hospitality segment in Europe.
2014
Marriott nearly doubles distribution in Africa to more than 23000 rooms with its
acquisition of Protea hotel brand.
2021
Tony Capuano becomes Chief Executive Officer and Stephanie Linnarts becomes
President of Marriott International.

7. Hierarchy
 General manager : Mr. Rakesh Upadhyay
 F and B manager : Mr. Priyaranjan Mahapatre
 Executive chef : Chef Abhishek Kukreti
 Front Office manager : Mr. Yogesh Kumar
 Lobby manager : Ms. Sujani Sinha
 Executive Housekeeper : Mr. Vijay Frilli
 Maintenance engineer : Mr, Rahmana Gunghnanti

8. 
Introduction of the hotel
Courtyard by Marriott Bhopal is a brand hotel owned by Marriott
international. This is a priced range of hotels designed for business
travelers, also accommodates families.
Rooms have desk, couches and free internet access. The hotel
provides guest with amenities like a full operational gym, swimming
pool with deck chairs, an external lounge space for recreation and an
executive lounge which is made available to use to special members
or VIP guests.
It also offers various banquet halls for celebrations, conferences and
corporate functions. The Corner bar serves choicest of alcoholic and
non-alcoholic beverages along with authentic mouth watering
cuisines from all over the world. Éclair the coffee shop serves
premium range of bakery products and coffee that can be a quick
munch before starting the busy day. Momo café at the first floor is a
multicuisine restaurant that serves breakfast , lunch and dinner with
both buffet and ala carte options available from cuisines all over the
country. In room dining is available all throughout the day for the in
house guests. A Sunday brunch is organized weekly that
encompasses a vast spread of luscious brunch preparations from
around the world.Courtyard by Marriott Bhopal provides its
customers with a spacious and well equipped space ideal for
corporate events, parties and wedding celebrations for a gathering of
upto 1000 people. A sumptuous food on offers is appealing to the
plate and lavish layouts and buffet spreads are a feast for the
discerning eyes of the customers. The cuisines that range from
delight india to authentic oriental are popular amongst the
connoisseurs of good food in the city.

9. The corner bar-
A lifestyle bar that connects you with family and friends over
signature cocktails and appetizing light bites at the corner bar. This
welcoming bar overlooks the city view and is an idel place to unwind
after a busy day in Bhopal.
Momo café
This is the major restaurant that provides guest with breakfast,
lunch, and dinner with alacarte and buffet option available. This is
the most selling restaurant at the hotel.
Fitness centre
Courtyard by Marriott Bhopal provides a 24 hours facility of gym to
its in house guests. Trainers time is morning 6.30 to 10.30 and
evening 5.00 to 8.30.
Swimming pool
Only operational for inhouse guests. Opens 8.00 am closes 8pm
Depth 5ft.
OUTDOOR POOL

10. FITNESS CENTRE

11. Hotel rooms overview
The total number of rooms in courtyard by Marriott Bhopal is 160.
Out of which the first three floors i.e 1st, 2nd and 3rd floor consists of
deluxe rooms accommodating 34 rooms on each floor . each floor
has 10 adjoining rooms.
The 4th and the 5th floor on the other hand are club rooms of
Marriott which has 29 rooms on each floor. There are rooms which
are city facing(odd room numbers) and the rest face the hotel
premises.
The room rate or ARR keeps on fluctuating regularly due to season,
events , inflation , audit etc.
Types of room
 Deluxe king room
 Deluxe twin room
 City view twin room
 Club room
 Junior suite room
 Courtyard suite room
 Executive suite room
 Presidential suite room
12% gst is imposed if room rate is below than 7500 amd 18% on
above 7500
There is no change in cancellation before 24 hours of arrival time

12. STANDARD DELUXE ROOM
SUITE ROOM

13. DELUXE KING ROOM
EXECUTIVE SUITE BATHROOM
PRESIDENTIAL SUITE BATHROOM

14. PRESIDENTIAL SUITE LIVING ROOM
PRESIDENTIAL SUITE BEDROOM

15. Front office
Front office is termed as the power house of hotel. It plays a major
role in the operations of any hotel. It is believed that room sale is the
most profiting mode of income for hotels. Revenue collected from
room sales is much more than any department, consisting 70% of
hotel sales.
Thus a significant department which is one of the first point of
contact with guest and leaves impression at the time of departure.
Therefore it becomes crucial for front office personnel to be
constantly aware of the fact and realize that in their routine
fucnctions. There are also salesman for their hotel .
Different areas of the front office
 Bell desk
 Reception
 Concierge
 Telephone and fax
 Reservation
 Back office
 Cashier
 Instant reservation desk
 Travel desk
Bell desk
The following duties are performed by the bell boy in the hotel :-
Morning newspaper are sorted and hanged outside room.
Guest is explained about hotel and room facilities example
minibar.

16. Guest luggage handled and carried to rooms during check-ins
and removed and brought to the concierge at the time of
checkout.
Errand card made for arrivals and departures and arrival card
given by reception at the time of checkout.
Guest mails are mailed for a specific price
Maintaining baggage in the left luggage room
Concierge
The concierge desk at the hotel is situated away from the front desk
near the back office and the lobby entrance. The concierge desk is
managed by the head concierge. The bell boys are usually positioned
near the concierge desk so as to help with the guest luggage
whenever necessary. The concierge desk has stationaries and
supplies that can be made available on request to the guests waiting
in the lobby. It has a computer system with the hotel’s PMS OPERA.
The desk also has a minibar so as to provide water bottles to the
guests in the lobby.
Back office
Back office is generally for staff work and paper work on a guest
arrival. The back-office has the front office manager’s cabin, a daily
sales board regularly updated with the previous day sales and the
billing shelf where the bills are posted for every room occupied in the
hotel.
Reception
The reception desk of the front office work round the clock to
provide guest assistance at any hour of the day to make their stay
comfortable. It is the place where the guest checks in and the front
office personnel hands over the keys so it is a point of sale where the
rooms are sold

17. The reception desk is placed near to the guest elevators and has
OPERA PMS system setup along with key cards, printer, copier ,
stationary pages , audit reports etc.
Business center
24 hours operational
Assisted guests with printouts and internet connections.
At your service
The operators department is a cabin situated in the back are near the
in room dining kitchen. The responsibility if the associated at this
cabin is to take orders placed by guests for inroom dining. It also is
sole responsible for all the calls coming in hotel whether for
reservations, vacancies, sales and in room dining.
Reservations
The reservations department is responsible for the reservation or
booking/enquiry about rooms, tariff, dinner/lunch reservations, etc.

18. FRONT OFFICE RECEPTION
LOBBY LOUNGE
EXECUTIVE LOUNGE

20. Modes of reservation
The different modes through which reservation request are made to
the hotel are as follows-
 Personally
 Letters
 Telephone
 Email
 Agent
How to take a reservation on the phone-
Answer promptly- greet the caller by mentioning the department
name and offer to help
Take down all the details on the printed reservation forms
Ask for a written request especially for billing instructions which
should never be accepted verbally.
Before billing check the status of the room availability and thereby
confirm regular or waitlist
Thank the caller. Ask to extend further if any.
Packages
A package would usually be a flat rate for a fixed period of days. This
rate would include room rate, food and beverage facilities and other
complimentary services like airport services, sightseeing, extra
amenities, late checkouts.
Special packages are made to meet the needs of the modern
travellers keeping in mind the targeted market equals and their
spending ability. Various factors play a role when curating packages
since a hotel works on guest experience and feedback. Thus, the
coordination from all the departments is a must.

21. Bell boy’s Errand Card
When a guest is checking in and checking out a bell boy is given an
errand card in which show details of luggage or room number with
the time at which it was delivered and brought down during check in
and check out respectively. The errand card entails details about the
time when any errand has been done by the bell boy. It avoids
discrepancies in the front office with respect to guest luggage and
belongings.

22. Food and beverage outlets in the
hotel
Conference rooms
 Jasmine
 Hyacinth
 Hibiscus
 Tulip
Banquet halls
 Grand lotus I
 Grand lotus II
 Marigold terrace
Restaurants
 Momo café
 Bay leaf
Bar
The corner bar
Lounges
 Executive and Aster lounge
Is also a part of F&B outlets but they operate for special
membership or VIP guests
 Éclair lounge
Serves a range of teas and coffees with a variety of baked
products.

23. CORNER BAR
MOMO CAFÉ
ÉCLAIR COFFEE SHOP

24. Housekeeping
Housekeeping is a department which is responsible to bring
back a guest to a hotel again and this is because guest wants
personal recognition and the housekeeping department has
ample scope to pay special attention to all the guests thus,
making them feel important. Housekeeping department is the
backbone of the organisational structure. The hotel guest
surely knows the warmth, care, comfort, importance etc. that
gets developed throughout the stay.
The housekeeping department in this hotel had an on-premises
laundry.
Food production
The food productions consisted of four different kitchens for
banquets, restaurants, and in room dining and halwai. The
momo kitchen used to prepare food for the breakfast, lunch,
dinner throughout the day for inhouse and reservation guests.
The kitchen department is supervised by the executive chef
who overlooks the entire menu of the hotel.

25. Conclusion
During my industrial exposure training , there were many
changes from the points of learning, and discussion among
colleagues who are all fellow future hoteliers. It can directly
influence and boost up the dedication and rational attitude
towards oneself. First hand training inculcates soft skills and
communication and helps us prepare ourselves for budding
hoteliers.
By this training I received a lot of exposure in the competing
world especially in these tough times.
I would like to thank the hotel for providing me with such
exposure.
I’d like to extend my gratitude to the training coordinator for
such a challenging yet learning opportunity.

26. Bibliography
https://www.marriott.com/hotels/hotel-photos/bhocy-courtyard-bhopal/
https://www.marriott.com/hotels/travel/bhocy-courtyard-bhopal/?scid=bb1a189a-fec3-
4d19-a255-
54ba596febe2&y_source=1_MzgxMzg3Mi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3Z
lcnJpZGU%3D