1. Raminta Gudaityte M: 07540736163 E-mail: Raminta-gudaityte@hotmail.co.uk
Address: Rainham Essex.
Personal Summary
Extensive customer service experience. I have the ability to communicate to customers clearly
and politely. Organised with proven core competencies including excellent complaint handling
and client relationship management skills.
KEY SKILLS & ATTRIBUTES
• Excellent Customer Service
• Problem solving – Using own Initiative
• Flexibility
• Excellent team player with the ability to work individually
• Planning & Organising – Able to plan activities and carry them through effectively
• Clear mode of Communication – Listening, Writing and Verbal
I.T. Skills
• Microsoft Office Suites, Staffcare, CRM, Salesforce, Lotus Notes, Aderant,
EMPLOYMENT HISTORY
NOW: PENSIONS
Jan 2015 to Present
Invoicing/Bureau Support
• Key achievements – successfully completed the Recovery Project deadline, which was
set by the TPR and received appraisals from senior management for hard work and
exceeding client expectations
• Training new member on systems and how to deal with clients
• Working alongside other departments including complaints, technical and the data
reconciliation teams, in order to close high complex queries within shorter timescales
• Communicating updates to clients regarding outstanding cases; providing solutions to
queries and dealing with various escalations and complaints as well as account
management
• Chasing outstanding invoices; direct debits and BACS payments from companies who
have outstanding amounts to be settled with NOW: Pensions
• Adhering to internal compliance procedures as well as liaising with The Pensions
Regulator and legal team when required
• Annual member statements; transfers in/out; fund values; short service and opt in/opt out
queries as well as carrying out general ad-hoc duties.
• Training clients how to make payroll files, manage their pension portals
• Participating in meetings, conferences, and project team activities.
• Deal with third party DC administrators
Arias Fabrega & Fabrega
March 2011 - Jan 2015
Administration Assistant
• Managing, organising, and updating relevant data using database applications.
• Responsible for accounts and budgets
• Dealing with complaints and handling them efficiently.
• Type and word-process various documents and electronic information.
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2. • Arranging and participating in meetings, conferences, and project team activities.
• Liaising with colleagues and external contacts to book travel, accommodation &
restaurants.
• Being involved in decision-making processes.
• Working independently on own initiative.
• Ordering and maintaining relevant office supplies.
• House Keeping Duties
• Filing data and performing other routine clerical tasks as assigned.
• Communicating and liaising verbally and external sources.
• Adhering to stated policies and procedures relating to health and safety, and quality
management.
• Managing UPS account, organizing collections, chasing shipments and ordering
materials.
Mitsubishi Pharma Europe Ltd
Feb 2011 – March 2011
Administration Assistant
• Ordering and maintaining relevant office supplies.
• Communicating and providing information by relevant methods internally and externally
to assist and enable organizational operations and effective service to connecting groups.
• Filling in and filing relevant paper work and carrying out specific projects and research;
• Working independently on own initiative.
• Copy typing of letters, dealing with incoming email, faxes and post.
• General ad-hoc duties and office management
• Devising and maintaining office systems and accounts management.
Itochu
Aug 2008 – Nov 2010
Receptionist & Admin Assistant
• Copy typing of letters, memos, dealing with incoming emails and faxes.
• Answering all calls and meeting and greeting visitors at all levels of seniority.
• Organising and storing paperwork, documents and computer-based information;
• Managing OCS and DHL online accounts to organise collections and track
shipments.
• Being accountable for stock control.
• Dealing with financial duties as and when required.
• Photocopying and printing various documents.
• Booking rooms and conference facilities.
• Assisting with TV conferences.
• Using content management systems to maintain and update websites and internal
databases.
• Liaising with other catering companies.
• Sorting and distributing incoming post and organising and sending outgoing post.
• Arranging and booking appointments.
• Carrying out health and risk assessments.
EDUCATIONAL BACKGROUND
Place of study Date – Present
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3. Christ the King 6th
Form, Lewisham Sep 2006 – July 2008
Cumberland School, East London Sep 2001 – July 2006
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