1. CIENCIA, RALPH JONES T.
Provincial Address: 022 Del Pilar Street, Butuan City
Email: rtciencia@smart.com.ph Tel: 09189493686
RESUME SUMMARY
Current Position: Junior Manager
Company: Smart Communications, Inc. (March 2014-PRESENT)
Current Specialization: Sales - Retail/General
Highest Education: Bachelor's/College Degree in
Business Studies / Administration / Management
Years of Experience: 18
EMPLOYMENT HISTORY
Smart Communications, Inc.
March 1, 2014 - Present
Position Title (Level): Junior Manager (South Western Mindanao)
Specialization: Sales - Retail/General and Customer Service
Role: Management
Industry: Telecommunication
Work Description: Sales and Store Operations for SMART Retail Stores
and Sun Shops
 Responsible for achievement of area target (sales + others).
 Responsible for managing the overall operations of Sun Business Centers and
Smart Retail Stores in the assigned area
 Formulates sales strategies, plans and programs, and uses in-depth market
knowledge.
 Reviews business policies, procedures and practices on a regular basis.
 Establishes sales field plan to achieve sales and profitability targets
 Achieves Business Center and Retail Store floor management standards
 Analyzes base on customer feedback
 Achieves customer experience standards
 Analyzes and recommends customer experience programs to address gaps
and improve overall customer experience scores
 Monitor Operations Management and Business Development
 Ensures compliance on Cashiering and Inventory policies and procedures
 Develops team capabilities by coaching and mentoring
Junior Manager

2. Smart Communications, Inc.
March 2009 – February 2014
Position Title (Level): Area Supervisor (CARAGA/Western Mindanao / North
East Mindanao / South Mindanao)
Specialization: Sales - Retail/General and Customer Service
Role: Management
Industry: Telecommunication
Work Description: Sales and Store Operations for SMART Retail Stores
(Dipolog, Pagadian, Ozamis and Zamboanga)
 Provides leadership, motivation, direction and coordination to Store Managers
and Supervise.
 Manages the Capex and Opex budgets of the in-house branch.
 Formulates sales strategies, plans and programs, and uses in-depth market
knowledge.
 Reviews business policies, procedures and practices on a regular basis.
 Participates and contributes to the creation of a business process manual for
the department through process mapping.
 Explores and identifies future growth areas and new business opportunities.
 Performs field work activities to:
- Maintain good trade relations and rapport with team members in other stores
- Monitor the performance of stores within area
- Conduct merchandising check
- Monthly business reviews with Store Managers
- Assist in planning and implementing company-wide/local programs
 Takes part in the set-up and implementation of effective control systems and
procedures.
 Ensures that store sales force provide the highest quality of customer service.
 Conducts work or job performance evaluations, mentoring of subordinates,
and nominating them to attend training.
 Performs various admin-related office works.
 Ensures the proper use and maintenance of company assets and equipment.
Smart Communications, Inc.
March 1997 – May 2009
Position Title (Level): Store Manager
Specialization: Sales and Customer Service
Role: Marketing Executive
Industry: Telecommunication
Work Description: Sales and Store Operations
Area Supervisor
Store Manager

3. SPLASH Manufacturing Corp.
Sept 1996 – March 1997
Position Title (Level): Northern Mindanao Area Supervisor
Specialization: Consumer Products
Role: Management
Industry: Consumer Products
Work Description: Assist and Develop identified Area for Regional
Distributor
Bayan Communications
January 1996 – July 1996
Position Title (Level): Sales and Marketing Assistant
Specialization: Consumer Products
Role: Management
Industry: Consumer Products
Work Description: Sales Operations
EDUCATIONAL BACKGROUND
Bachelor of Science in Nursing
Major: Nursing
Institute/University: Urios College , Butuan City, Philippines
HONORS: ACADEMIC SCHOLAR / TOP 3% OF THE CLASS
AWARDS AND CITATIONS
2012 Q1 TERRITORIAL WINNER
TSM Level – Mindanao
Smart Communications Inc.,
2012 Q1 National Level Finalist
AWARDED PROFESSOR X
Everest towards higher ground
2012 Mindanao R&R
2011 REGIONAL WINNER
Best Retail Store TSM for Mindanao
Finalist national level category
2010 VALOR OF EXCELLENCE AWARDEE
SMART COMMUNICATIONS INC.,
Mindanao region category
National level category finalist
COMMENCEMENT SPEAKER
58TH
COMMENCEMENT EXERCISE
FSUU, College of Nursing
March 31, 2010
TOUCA AWARDEE 2003
Field of Management
Father Saturnino Urios University
Area Supervisor
Sales & Mktg. Asst.

4. AWARDED BEST IN THESIS (Experimental)
“Empathy Training Program for 4th Year Nursing
Students of Urios College”
College Of Nursing, Urios College
Butuan City
AWARDED BEST IN CLINICAL AREA
College of Nursing, Urios College
Butuan City
1ST
CLASS VALEDICTORIAN
College of Nursing, ‘1995
Urios College, Butuan City
TOP 15 OF THE GRADUATING
ELEMENTARY STUDENTS
Urios College, Butuan City ‘1987
TOP 20 OF THE GRADUATING HIGH
SCHOOL STUDENTS
Urios College, Butuan City ‘1991
GROUP AFFILIATIONS
Member:
Philippine Nurses Association
Butuan Chapter
Member:
Rotary Club of Metro Butuan
District 3860, Zone 3B
PERSONAL PARTICULARS
Date of Birth: June 21, 1974
Civil Status: Married
Gender: Male
Availability: Immediately after notice period of 1 month(s)
CHARACTER REFERENCES
MS. RAQUEL D. AQUINO
Manager – VisMin Operations
SMART Communications Inc.
Philippines, (63)9189488414
MS. YOLANDA LARA
Former Director, Guidance Office
Father Saturnino Urios
University, Butuan City
(63)9209614023
MS. JOWAN F. ICAMEN
Area Manager (South West Min)
SMART Communications Inc.
SUN Cellular
(63)9189134007
AWARDS AND CITATIONS