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Deep Inside a Harsh Desert Lies an Oasis!




                                      Leading
                                      Change with
                                      Appreciative
                                      Inquiry
                                            Raju Mandhyan




                1                                           18/12/12
Deep Inside a Harsh Desert Lies an Oasis!



                                        A Disclaimer

         “I would not interfere with any
    creed of yours, nor want to appear that I
    have all the cures. There is so much to
    know, so many things are true. The way
    my feet must go may not be the best for
    you. So I give this spark of what is
    light to me, to guide you through the
    dark but not tell you what to see.” -
    Anon2 www.mandhyan.com
18/12/12
Deep Inside a Harsh Desert Lies an Oasis!



                A Count Off Game




18/12/12        3     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                            Why Change?




18/12/12        4     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




18/12/12        5     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




                                            Appreciative
                                                 Inquiry

         an  emerging paradigm for seeking what
          works and moving towards it
         an organizational development method

         or, better still, “a way of life.”




18/12/12        6     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



             Appreciative Inquiry
         Appreciate
                   valuing, prizing, esteeming, honoring
                   the act of recognizing the best in people
                    or organizations
                   affirming past, present strengths and
                    future possibilities
                   to perceive things that give life to living
                    systems



18/12/12        7     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



           Appreciative Inquiry,
                                                 contd…

         Inquiry
                   the act of exploration and discovery
                   to ask questions and be open to
                    seeing new potentials and
                    possibilities
                   wondering, curiosity


18/12/12        8     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!


           Appreciative Inquiry,
                                            contd…




18/12/12        9     www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                            Applications
                                                   of AI




18/12/12        10    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!


         A.I. is applied through


     •   Live Consulting with people
     •   Learning from experiences
     •   Involving communities
     •   Building visions which
         everyone can share and



11                    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                 Applications of AI




18/12/12        12    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                   The Eight
                                   Three
                                   Assumptions




18/12/12        13    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




       Assumptions of
    Everything and AI
    everyone in a human
    situation is a system
    and in all systems
    there is something,
    however little, that
    always works.

                      www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




      Assumptions of
   Inquiry inspires and AI
   invokes thought,
   participation and
   ownership

   ...therefore creativity
   and constructivism.
18/12/12        15    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




            Assumptions of
                        AI
    Our words and
    language create
    our realities
    ...thus our worlds.


18/12/12        16    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




18/12/12        17    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!


                                                The AI
                                            Protocol in
                                                Action




18/12/12        18    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




                                            Questions




18/12/12        19    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                            Questions
        From 1-10, Rank these Questions for
           Empowerment

                 1.    Yes/No Questions
                                               5.   Which
                 2.    Why                     6.   What if
                 3.    How                     7.   Who
                 4.    What                    8.   When
                                               9.   Where
18/12/12        20    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




           Questions

                                            • Information
              Inward
                                            • Inward
              Outward                      • Outward
              Forward                      • Forward
                                            • Committal

18/12/12        21    www.mandhyan.com
The Four D
Deep Inside a Harsh Desert Lies an Oasis!




                                            Cycle Model




18/12/12        22    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!




   Affirmative                          Four D Cycle
   Topic Choice                            Discovery
                                           Discovery
                                        “What gives life?”
                                         “What gives life?”
                                            (The best of what is)
                                             (The best of what is)
                                              Appreciating
                                              Appreciating

         Destiny
         Destiny                                          e                  Dream
                                                                              Dream
“How to empower, learn,
 “How to empower, learn,                          Positiv                “What might be?”
                                                                          “What might be?”
 and adjust/improvise?”                             Core             (What is the world calling for)
                                                                      (What is the world calling for)
  and adjust/improvise?”
       Sustaining
        Sustaining                                                      Envisioning Results
                                                                        Envisioning Results


                                           Design
                                           Design
                                 “What should be--the ideal?”
                                  “What should be--the ideal?”
                                      Co-constructing
                                       Co-constructing
18/12/12        23    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                            Affirmative
                                                  Topic




18/12/12        24    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!


                       Choosing an
                Affirmative Theme
     Deficit Issues                         Affirmative Topics

     Sexual Harassment                      Positive Cross-Gender
                                             Working Relationships
     •Mid-mgmt. Turnover
     •Fear of Job Loss
     •Low Morale
     •Turfism/Silos
     •Delayed Orders
     •Customer Complaints
     •Lack of Training
     •Missed Commitments

18/12/12        25    www.mandhyan.com
Deep Inside a Harsh Desert Lies an Oasis!



                                        A Disclaimer

         “I would not interfere with any
    creed of yours, nor want to appear that I
    have all the cures. There is so much to
    know, so many things are true. The way
    my feet must go may not be the best for
    you. So I give this spark of what is
    light to me, to guide you through the
    dark but not tell you what to see.” -
    Anon www.mandhyan.com
18/12/12 26
Deep Inside a Harsh Desert Lies an Oasis!




                                      Leading
                                      Change with
                                      Appreciative
                                      Inquiry
                                            Raju Mandhyan




                27                                          18/12/12

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Appreciative Inquiry

  • 1. Deep Inside a Harsh Desert Lies an Oasis! Leading Change with Appreciative Inquiry Raju Mandhyan 1 18/12/12
  • 2. Deep Inside a Harsh Desert Lies an Oasis! A Disclaimer “I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” - Anon2 www.mandhyan.com 18/12/12
  • 3. Deep Inside a Harsh Desert Lies an Oasis! A Count Off Game 18/12/12 3 www.mandhyan.com
  • 4. Deep Inside a Harsh Desert Lies an Oasis! Why Change? 18/12/12 4 www.mandhyan.com
  • 5. Deep Inside a Harsh Desert Lies an Oasis! 18/12/12 5 www.mandhyan.com
  • 6. Deep Inside a Harsh Desert Lies an Oasis! Appreciative Inquiry  an emerging paradigm for seeking what works and moving towards it  an organizational development method  or, better still, “a way of life.” 18/12/12 6 www.mandhyan.com
  • 7. Deep Inside a Harsh Desert Lies an Oasis! Appreciative Inquiry  Appreciate  valuing, prizing, esteeming, honoring  the act of recognizing the best in people or organizations  affirming past, present strengths and future possibilities  to perceive things that give life to living systems 18/12/12 7 www.mandhyan.com
  • 8. Deep Inside a Harsh Desert Lies an Oasis! Appreciative Inquiry, contd…  Inquiry  the act of exploration and discovery  to ask questions and be open to seeing new potentials and possibilities  wondering, curiosity 18/12/12 8 www.mandhyan.com
  • 9. Deep Inside a Harsh Desert Lies an Oasis! Appreciative Inquiry, contd… 18/12/12 9 www.mandhyan.com
  • 10. Deep Inside a Harsh Desert Lies an Oasis! Applications of AI 18/12/12 10 www.mandhyan.com
  • 11. Deep Inside a Harsh Desert Lies an Oasis! A.I. is applied through • Live Consulting with people • Learning from experiences • Involving communities • Building visions which everyone can share and 11 www.mandhyan.com
  • 12. Deep Inside a Harsh Desert Lies an Oasis! Applications of AI 18/12/12 12 www.mandhyan.com
  • 13. Deep Inside a Harsh Desert Lies an Oasis! The Eight Three Assumptions 18/12/12 13 www.mandhyan.com
  • 14. Deep Inside a Harsh Desert Lies an Oasis! Assumptions of Everything and AI everyone in a human situation is a system and in all systems there is something, however little, that always works. www.mandhyan.com
  • 15. Deep Inside a Harsh Desert Lies an Oasis! Assumptions of Inquiry inspires and AI invokes thought, participation and ownership ...therefore creativity and constructivism. 18/12/12 15 www.mandhyan.com
  • 16. Deep Inside a Harsh Desert Lies an Oasis! Assumptions of AI Our words and language create our realities ...thus our worlds. 18/12/12 16 www.mandhyan.com
  • 17. Deep Inside a Harsh Desert Lies an Oasis! 18/12/12 17 www.mandhyan.com
  • 18. Deep Inside a Harsh Desert Lies an Oasis! The AI Protocol in Action 18/12/12 18 www.mandhyan.com
  • 19. Deep Inside a Harsh Desert Lies an Oasis! Questions 18/12/12 19 www.mandhyan.com
  • 20. Deep Inside a Harsh Desert Lies an Oasis! Questions From 1-10, Rank these Questions for Empowerment 1. Yes/No Questions 5. Which 2. Why 6. What if 3. How 7. Who 4. What 8. When 9. Where 18/12/12 20 www.mandhyan.com
  • 21. Deep Inside a Harsh Desert Lies an Oasis! Questions • Information  Inward • Inward  Outward • Outward  Forward • Forward • Committal 18/12/12 21 www.mandhyan.com
  • 22. The Four D Deep Inside a Harsh Desert Lies an Oasis! Cycle Model 18/12/12 22 www.mandhyan.com
  • 23. Deep Inside a Harsh Desert Lies an Oasis! Affirmative Four D Cycle Topic Choice Discovery Discovery “What gives life?” “What gives life?” (The best of what is) (The best of what is) Appreciating Appreciating Destiny Destiny e Dream Dream “How to empower, learn, “How to empower, learn, Positiv “What might be?” “What might be?” and adjust/improvise?” Core (What is the world calling for) (What is the world calling for) and adjust/improvise?” Sustaining Sustaining Envisioning Results Envisioning Results Design Design “What should be--the ideal?” “What should be--the ideal?” Co-constructing Co-constructing 18/12/12 23 www.mandhyan.com
  • 24. Deep Inside a Harsh Desert Lies an Oasis! Affirmative Topic 18/12/12 24 www.mandhyan.com
  • 25. Deep Inside a Harsh Desert Lies an Oasis! Choosing an Affirmative Theme Deficit Issues Affirmative Topics Sexual Harassment Positive Cross-Gender Working Relationships •Mid-mgmt. Turnover •Fear of Job Loss •Low Morale •Turfism/Silos •Delayed Orders •Customer Complaints •Lack of Training •Missed Commitments 18/12/12 25 www.mandhyan.com
  • 26. Deep Inside a Harsh Desert Lies an Oasis! A Disclaimer “I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” - Anon www.mandhyan.com 18/12/12 26
  • 27. Deep Inside a Harsh Desert Lies an Oasis! Leading Change with Appreciative Inquiry Raju Mandhyan 27 18/12/12

Hinweis der Redaktion

  1. A moment. Leadership is in part a moment, a chance opportunity, when someone steps forward and says, "This way, follow me!" A journey. Leadership is not a final destination we arrive at, after a period of preparation. Rather, it is a lifelong trip toward a greater degree of self-awareness and enhancement of interpersonal skills. A symphony. art of leadership. The music, though, is symphonic in nature; it consists of notes coming from many instruments. This is why one cannot just lead only oneself just like a piano, by itself, cannot be considered as an orchestra.
  2. Poetic Principle: We can choose what we study; organizations, like open books, are endless sources of information & learning.
  3. Anticipatory Principle: Human systems move in the direction of their images; what we choose to study makes a difference.
  4. Constructionist Principle: Words create worlds; meaning is socially created, through language & conversations.