1. 1
RAJANI BHATIA
rajani.bhatia@gmail.com
+91-9503645980
Career Objective
To continue my career with an organization that will utilize my management, supervision and
administrative skills to benefit mutual growth and success.
Work Experience
Worked as a Process specialist, in Infosys BPO Pune from June 2014 to May 2016.
Responsibilities-
 Workflow managementwiththe teamandhourlyupdate tothe stakeholdersonthe statusof
workflow
 Embed a positive culture ensuring strong staff engagement
 Followingupwiththe critical units(Clients) toensure thereare nopendingrequestsfromtheir
end.
 Performance management and develop colleagues, maximizing talent and contribution of
individuals in delivering value
 Maintain the policy, process and procedures documentation
 Quality Monitoring and Managing escalations from clients and reporting it to internal quality team
to do a RCA and put CAPA in place
 Mentoring bottom Quartiles and ensuring they perform at par with the team
 Conducting refresher training on a regular basis to the entire team
 Part of a clientcall ona weeklybasis, andraising a flagif any variationexperienced.
Achievements-
 Beinga pilotproject,designedaWaysof working(WOW) documenttoprocessthe requestsona
dailybasis
 Designedarequesttemplate(inexcel) forthe clientendusertoraise theirrequeststhrough
SAP,and received anawardfromclient
 Createdone pagesandSOPsin the initial stage of the process,inthe absence of clientSOPs
 Createdone pagerfor client enduserwhichhadguidelinesandchecklistforraisingarequests
 Managing schedule adherence of the teammembers
 ReceivedRAMPAwardfrommanagement

2. 2
Workedas a BuyingOperationspecialist,inTescoHindustanService Center,Bangalore,fromMay
2011 to march2014.
Responsibilities-
 Managing teamperformance andpublishareportona weeklybasis
 HandlingAudit(RCA andCAPA)-5WhyAnalysis
 Worked on setting up the prices and promotions for Poland team
 PreparedInventoryreportonadaily basisandPerformphysical stockchecksin
a warehouse orstockroomsetting
 Linking Products to the stores
 ConductingRefreshertrainingforthe team
Achievements-AppreciationfromPolandsuperuserforSOPson RPM/RMS. Appreciationfrom
BuyersforPrice changeswith100% accuracy. Received ValueAwardsfromHindustanService Centre
fromCommercial Europe TeamforRPM/RMS support. Received an award from manager (Poland)”I
am perfectionist”.
Workedas a seniorTeamMember(FRD Overseas) in JPMorganChase,Mumbai,fromMay 2010 to
Feb2011.
Responsibilities
 Solelyresponsible forFinancial Reference data(Overseas) operationsforAPAC
inMumbai
 Workedon Oracle General Ledger(OGL) forcreatingtemplatesforbookingthe
expenses
 Assistance inmonth-endtasksforFRDAPAC
 CoordinationwithCorporate ReportingTeam forPeriodicReportingforASIA
Achievements- Appreciationfromthe RequestorsforMonthEndSupportfor FRD APAC.
Workedas an Accountant in Anchor Electrical Pvt. Ltd, Jabalpur From Jan2009 to Feb2010
Responsibilities
 Dailytransactionentryandcash & cheque handling
 ReportingonDaily/weeklybasisusingvariousMSexcel formats
 Paymentandreceipt entryon systems
Professional Certifications
 PostGraduate DiplomaInComputerApplication,FromMCRPVV,Bhopal with70%
 Tally5.4from Professional Academy,Jabalpur,withA+Grade
 Certificationof NCFMBasic(2008)

3. 3
Academics
 Master of BusinessAdministration(MBA) Finance andSystems (Dual),fromKIITSchool of
Management,KIITUniversity,Bangalore,(2007-2009) - 8.12 CGPA
 Bachelorof commerce,FromRDVV,Jabalpur,M.P - 61.6%
 HigherSecondaryExamination - 73.45%
 HighSchool Examination - 74.6%
Software Skill Set
 MicrosoftOffice (MSWord, MS Excel,MS PowerPoint) ,Outlook
 OperatingSystem:Windows2000/ XP/Vista
 Oracle Retail Merchandisingsystem(ORMS) and Oracle Retail Price Merchandising(ORPM)
 SAP
 OTM
Extra Curricular Activities
 Participatedingroup& solodance competitionatschool andcollege level &wonprizes
 Participatedinannual dayprogram(WOW)in JPMChase Indiapvt ltd, and wonprizes
Personal Information
Father’sName : Sh.S.K.Bhatia
Date of Birth : 28th April 1982
Declaration
I hereby declare that aforesaid facts are true to the best of my knowledge.
Rajani Bhatia