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Refractive dialer (1)
1.
™ © 2010 Refractive
Dialer, LLC
2.
Manual Dialing Labor Intensive
– High Cost & Low Efficiency Voice Blasters Not Permitted under the Telemarketing Sales Rule / Low Call Rate Predictive Dialers Dropped Calls by Agents & Customers Hidden Fees: Monthly License Fee, Implementation Fee, Per Minute & Long Distance Fees ™ © 2010 Refractive Dialer, LLC
3.
Refractive Dialer is
the first and only multi-line dialing system with zero delay. Manual Dialing Predictive Dialer (Industry Standard) Refractive Dialer ™ © 2010 Refractive Dialer, LLC
4.
Unparalleled Automation DialForce works
with/without a CTI Adapter to function seamlessly with any technologies Data hosting within SalesForce allows a single area to manage security rules for multiple areas ™ © 2010 Refractive Dialer, LLC
5.
“Benioff believes the
call center is salesforce.com’s next billion dollar industry... it very well might be.” “Behind the Cloud: An Interview with Salesforces.com’s CEO Benioff.” Interview by Blake Landau. 12 Jan. 2010 ™ © 2010 Refractive Dialer, LLC
6.
Refractive Dialer: DialForce •
The only dialer with NO DELAY & NO DEAD AIR! • Automated processes to increase efficiency. • Full native integration with SFDC front end. • Extremely flexible and adaptable to any business’ needs. • Secure client data. • Customizable reports and data in real time. • No learning curve ™ © 2010 Refractive Dialer, LLC
7.
SFDC customers are
already singing with praise, with Refractive Dialer integration… they might lose their voice! Increases in: Marketing Campaign Effectiveness Customer Retention Sales Revenue Sales Productivity Customer Acquisition Higher Customer Lead Conversion Satisfaction over other Cross-sell and Up-sell Opportunities systems Reduction of costs in sales, service, marketing, and other operations. ™ © 2010 Refractive Dialer, LLC
8.
Intuitive layout and
design puts all crucial information at the agents’ finger tips for conduction Outbound Dialing. Agent Controls: Call Lists Contact Method Set-up Recording Templates ™ © 2010 Refractive Dialer, LLC
9.
Connected Call: Instantly as
an agent is connected to a live telephone call the salesforce.com lead page populates with all pertinent information, activity history, and can be supplemented by Informavores call scripting. No delay or dead air inhibits the ability to develop rapport, engage, and close the deal. ™ © 2010 Refractive Dialer, LLC
10.
Via workflow rules,
each disposition completes a task with all fields populated, comments recorded, and attached recording. Custom Disposition Logic allows management to create complicated triggers and workflow actions to streamline and control the entire back end their own unique sales process. ™ © 2010 Refractive Dialer, LLC
11.
Manage Your Call List: Intuitive interface displays crucial information per Call
List. Customize : *Call List Access *Dispositions Prepay your account and refill based upon usage! Our easy to use billing engine breaks down pricing packages and calculates real time estimates with appropriate discounting. ™ © 2010 Refractive Dialer, LLC
12.
™ Customizable Dashboards: Full reporting
and dashboard capabilities native. Percentage penetrated per campaign, average call duration for each disposition, cost per campaign per agent… you name it, you can track it! © 2010 Refractive Dialer, LLC
13.
14.
™ Connected to Live Call VisualForce Object Population Conversation &
Notes Disposition of Call Triggers & Workflow © 2010 Refractive Dialer, LLC
15.
Other technologies are
limited in their integration with Salesforce or not integrated at all. As a result, the associated business logic is limited by the tools offered by the other solutions. By working on top of Salesforce, we're able to create new precedence of Automation. Furthermore, other AppExchange products can further enhance our offerings such as scripting by Informavores. ™ © 2010 Refractive Dialer, LLC
16.
In the same
time required for an agent to manually dial 1 number, an agent using Refractive Dialer dials 10! © 2010 Refractive Dialer,
17.
Refractive Dialer significantly increases
connectivity with LIVE customers! © 2010 Refractive Dialer,
18.
Refractive Dialer is
so effective it connects your agents to more live calls per hour than they can physically dial! Keep your agents busy, and your customers in contact! © 2010 Refractive Dialer,
19.
™ © 2010 Refractive
Dialer, LLC
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