1. C U R R I C U L U M V I T A E / R E S U M E
N A M E : J O Y Z E A K E D E R A I N E
PERSONAL INFORMATION
NATIONALITY: NIGERIAN
DATE OF BIRTH: 8TH MAY 1988
PLACE OF BIRTH: NIGERIA
MARITAL STATUS: SINGLE
EMAIL: JOIRAINE@YAHOO.CA (+2348056792548, +2349099373050)
A. CAREER OBJECTIVE
To work effectively in a result-oriented team environment,with an
undiluted passion for excellence, thereby attaining a higherlevel of
professionaland personaldevelopment.
B. EXPERIENCE AND COMPETENCIES
Broad knowledge and experience of people and culture in a multicultural
environment
Proficiency and advanced level language skills (French ,German and English)
Demonstratedsuccess in analytical/research skills
Adept in flexibility/adaptability/managing multiple priorities
DetailOriented,commitmentto world-class standards and ability to work with
minimum or no supervision underpressure.
Excellent Communication and Organizationalskills.
Proficient with computerapplications such as Excel, Word, PowerPoint
Able to carry out assigned duties effectively and proactively.

2. C. EDUCATION
INSTITUTIONSATTENDED WITH ASSOCIATED CERTIFICATES
AND DATES:
1. Girne American University, North Cyprus, M.A, InternationalRelations
2014 –in view
2. Covenant University,Ota – Ogun state,B.A French (Honors) 2007-2010
3. Royal Girls Academy, Ozuoba Port Harcourt
Senior School Certificate 2000-2005
4. Tantua International Groupof schools, Port Harcourt
Primary SchoolLeaving Certificate 1990-1998
D. ADDITIONAL QUALIFICATIONS&TRAINING.
Nigerian Federal Road Safety Commission (FRSC) – 2015
Certificate of participation in Safety and Defensive driving
Alliance Francaise Cultural Center Nigeria (2009)
Advanced communication skills two levels completed.
Intensive ProjectManagement TrainingWith Ms Project
Had a 35 contact hourclass as required by Project managementinstitute (PMI),
Pennsylvania(USA) With specialinterest in Project human resource management
Acapulco Resort ConventionSPAHotel, Catalkoy, Kyrenia North Cyprus
(2013)
Received training and be able to give basic first aid in case of minor externalinjuries
sustained by tour participants
E. WORK EXPERIENCE
Cassectric (NIG) Limited. (August 2015 till date)
81 Hospital Road No1 Ukpo Junction Bonny,Rivers State, Port Harcourt.
Client Relationship Officer
Interfacing betweenclients and the organization,being able to relate client
perceived interest to the managementto improve working relationship and ensuring
smooth operationwithin the organization
Initiate apt activities to ensure on time and scheduled response to clients
Researching latest products and regulations
Setting up meetings with new clients
Looking for new sales opportunities

3. Government Secondary School, Rivers State,Port-Harcourt,Elekahia (N.Y.S.C),
5 Etitiwon Street, Elekahia, Port Harcourt, Rivers State 2014/2015
French Tutor
Providing and interacting with students on a variety of developmentalmaterials and
modules.
Respondingto parents and guardians comments and concernsrelating to their
wards with respect.
Supervising promotion examinations and participationin marking of scripts.
Acapulco Resort ConventionSPAHotel, Catalkoy,Kyrenia North Cyprus Kyrenia
(May 2012- April 2013)
Customer Service Representative
Providing prompt and professionalreplies to all customerfeedback
Following up action on feedback and managingrequests to a conclusion
Keeping up to date with customerexperience to ensure consistency ofservice
delivery
Monitoring and carrying out survey of customerfeedback
Acapulco Resort ConventionSPAHotel, Catalkoy, Kyrenia North Cyprus Kyrenia
May 2013 – April 2014).
Assistant Tour Guide
certain Administrative tasks relevant to effectively carrying out tour guiding duties.
Ensure that participants are kept in a relaxed, fun engaged mode
Provide traveling assistance and guide on contract basis to groups, corporate
employees and student travelers on their educationaltours.
Ensure stimulating exotic experiences to travelers and tourists on their trip
Provide travelguide and information on tourist spot ,historical and exotic scenic
sites.
Provided logistic administrationto all customers with all the necessary information
in a timely manner

4. F. AREA OF INTEREST
- Human Resource Management
- Operations and customerservice
- Internaland External Relations
- Multi-cultural sensitivity and social engineering
- Training,Research and Development
G. PERSONAL QUALITIES
1. Innovative,organized and creative.
2. Excellent communication,analyticaland interpersonalskills.
3. Problem solving, Target minded and result oriented.
4. Ability to work in a team and take initiatives
5. ExceptionalLeadership capabilities, able to motivate others
6. A passion for travel and extensive destination and very adventurous
7.I pride myself in delivering excellent customerservice and possess strong
administrationskills.
8. I work well under pressure and responsive in a changing environment.This will
include being confident in complaint handling
H. HOBBIES
Reading about othercountries and historicalfindings
Sharing ideas new experiences and discoveries
A huge passion for travelling

5. I. REFEREES
Professor Emmanuel N. Kwofie, FNAL
Head of Department, French
Covenant University
Cannan Land,KM 10, Idiroko Road,Otta Ogun State
01-7900724,01-7901081
Email: vc@covenantuniversity.com
Zerin Gurler
Director of Admission & Registrar
Girne American University
University Drive, Grine TRNC,via Mersin 10 Turkey
+903926502000
Email: admission@gau.edu.tr
Cassiel Irimagha
Managing Director Cassectric (NIG) Limited
81 Hospital Road No1 Ukpo Junction Bonny Rivers State
08036721764
Email: info@cassectric.com