1. Address: C-602, Divya Heights, Pimple
Saudagar, Pune 411027.
Mobile: 91-9158849263
Email: patel.rahul0409@gmail.com
Rahul Singh Patel
Professional Summary
• 4.8 years of IT working experience in Telecommunication Domain. 4 Months of
Onsite (France and Poland) Work experience.
• Bachelor of Engineering in Information Technology from Takshshila Inst. Of Engg.
And Technology, RGPV university(2011) Jabalpur (M.P)
Work Experience Summary
• 4 months of Onsite work experience (France and Poland) where got chance to
take part in Account level meetings and had direct interaction with client as well
as Onsite team members.
• Working in a Large Outsourced Project and good experience with all phases of
Project Life Cycle.
• Exposure to client interaction and requirement gathering.
• Exposure of Migration of ARS to version 8.1.
• Exposure of ITSM modules such as Incident management, change management
and Problem Management.
• Experience in Application Migration from onsite to offshore.
• Experience in Application Integration.
• Good Exposure with Software Process and their Implementation.
• Involved in development and migration of code from Development to Production.
• Experience of working on remedy integrations with third party tools.
• Experienced in Installation, configuration and Application Support of BMC Remedy
Application and Tools.
• Upgraded BMC ARS 6.3 to 8.1 SP2 as a part of upgrade project.
• Experience of working on BMC Remedy ITSM on versions 7.6, 8.1 suite incident, change
managements, CMDB and SRM modules.
Software Exposure
Technologies
Programming Language’s BMC Remedy 9.1, 8.1, 7.6.04, 6.3 PL/SQL.
Data Base Oracle 10g, Oracle 11g.
Scripting Shell Scripting.
Operation System Sun Solaris, Windows.
Tools
Rahul Singh Patel’s Resume
Remedy Developer

2. Development Tools BMC Remedy Admin Tool, BMC developer Studio,
Remedy User, ITSM.
Training
• ITIL v3 certified.
• Attended a week’s Service NOW Administrator class room training with
Hands on.
• UNIX Basic Admin and Shell Programming Class Room Training.
• C, C++ Class Room Training.
• BMC Remedy ARS 7.6.04 classroom Training.
• ITSM Incident, Problem and Change management class room training.
• Attended several webinars for CMDB, Atrium Engine, and ITIL etc.
• Attended 45 days training in VB from MICROSPFT IT Academy. Which
basics of VB Dot Net , C# were taught to us.
• Attended 15 days training from BSNL head office, Jabalpur and studied
about GSM 3G networking and their working.
• Successfully Completed 45 days Training organized by IBM CEIS and
Trained in WAS ADMIN.
Project/Applications Undertaken
Development and Application Support of BMC Remedy ARS 6.3, 7.6.04, 8.1 and 9.1.
Project Details:
1.
Project Name : SERVICE DESK T-Mobile Polska.
Client : T-Mobile (Poland).
Duration : From July 2015 to till date.
Size : 4-member team.
Role : Application developer/Application Support and Maintenance.
Environment : Solaris.
Languages : BMC Remedy 7.6.04 SP5, ITSM, PL-SQL.
Database : Oracle 11g
Description
SERVICE DESK application which is developed on BMC Remedy 7.6.04 SP5 is basically used for
Incident management, Problem Management, Change Management, Service request management,
Configuration Management (CMDB), Event management for several partners of T-Mobile like Orange,
Tak-Tak and Vodafone as well as all other internal applications of T-Mobile uses this application to log
tickets and keep track of their issues.
Rahul Singh Patel’s Resume
Remedy Developer

3. SERVICE DESK work as a single point of contact where all the issues, problem, Change requests,
service requests of every applications are logged and managed.
Customers and end users who raise request using SERVICE DESK are kept updated continuously by
different inbuilt mechanism of BMC Remedy like email notifications, SMS notifications as well as
communicated over some integrations like Web services, C and Java API integrations, Atrium
integrations and DB Links.
Roles and Responsibilities
• Working as a SME for BMC Remedy where I am involved in Application Development, handle
Change Requests, handling new projects within the Application, Provide Application support
by taking care of Incidents, Problems, Changes and Service request as well involved in
Application maintenance.
• Involved in Application transition from previous service providers and vendors by attending
knowledge transfer from Onsite and transferred the knowledge to offshore team members.
• I am also handling different integrations like Web-services, C and JAVA API integrations and
Atrium integrations of SERVICE DESK with other applications.
• Analyzing & Formulating System Requirement from Business Requirements, System Design &
Implementation of the design (Coding).
• Installation / Back out Plan, Final deployment of the software on Production Machines.
• Involved in Requirement Gathering and Creating Proposal Documents, review documents.
• Responsible for code deliveries in Client’s Environments (UAT and PRODUCTION).
1.
Project Name : ODEON Upgrade/Migrate from v6.3 to v8.1SP2.
Client : SFR (France).
Duration : From OCT 2014 – July 2015.
Size : 6-member team.
Role : Application developer/Application Support
Environment : Solaris.
Languages : BMC Remedy 6.3, 8.1, SQL.
Database : Oracle 10g, 11g
Description
ODEON Application (previously known as TMS application) is SFR's change management, completely
developed in BMC Remedy. It is a ticketing application. Various methods have tried applied like
upgrading existing application, Migration of the existing Application to the latest version.
Roles and Responsibilities
Rahul Singh Patel’s Resume
Remedy Developer

4. • Installation of the BMC remedy Application 7.604,8.1 on the Linux platform
• Installation of Database oracle 11g on the same platform.
• Migration of the code and data from old system to new system using AR migratory tool.
• Complete end to end testing of the existing code and do the changes if required.
• Writing SQL queries for data verification, and update commands timely required rectifying
upgrade errors.
2.
Project Name : TMS.
Client : French Telecom Provider (SFR)
Duration : From Sep 2011 – July 2015.
Size : 8-member team.
Role : Application developer/Application Support
Environment : Solaris.
Languages : Remedy, SQL.
Database : Oracle 10g.
Description
TMS Application is a change management tool, completely developed in BMC Remedy. It
is a ticketing application. Tickets get created using Remedy user tool called as
Intervention through Remedy Mid-Tier / user tool. These interventions are approved,
refused, re-planned using different modules. TMS has two modules - Analysis Impact &
Study of Impacts to study the impact of different technologies used while creating
intervention. It is also integrated with a notification module called Prevenance (i.e.
Notification) which notifies user of all the studies through mail.
The whole ODEON application also has various customizations, Migrations and
Integrations like MQ (messaging Queue) and Web service integration as per user
requirements.
Roles and Responsibilities
• Worked as a Tech lead where I was involved in application development, support and
maintenance.
• Analyzing & Formulating System Requirement from Business Requirements, System Design &
Implementation of the design (Coding).
• Installation / Back out Plan, Final deployment of the software on Production Machines.
• Also giving a support to the TMS application during the development of ODEON project and
giving support in ODEON by handling AM activities.
• Involved in Requirement Gathering and Creating Proposal Documents, review documents.
• Responsible for code deliveries in Client’s Environments (UAT and PRODUCTION).
Educational Qualification
Rahul Singh Patel’s Resume
Remedy Developer

5. • Bachelor of Engineering in Information Technology (June 2011) from Takshshila Inst.
Of Engg. And Technology, RGPV university, Jabalpur.
• HSC Excellence Higher secondary School (May 2007), Lakhnadon Distt. Seoni (M.P).
• SSC Saraswati Higher secondary School (May 2005), Lakhnadon Distt. Seoni (M.P).
Accomplished
1. Our Team ODEON got the “Best Team” award for delivering a large project without
single customer escalations.
2. I have been awarded with “Feather in My Cap” twice in same year for my
outstanding efforts in critical situations.
3. I have been awarded as “Best Developer” of 2014 for our account.
4. Got ‘A’ Grade in Diploma In Computer Application (DCA).
5. Volunteered the college Tech Fest, Annual Functions and in various Seminars.
Personal Profile
Name RAHUL SINGH PATEL
Date of Birth 04/09/1989
Nationality Indian
E-mail patel.rahul0409@gmail.com
Passport No. L9886194
Rahul Singh Patel’s Resume
Remedy Developer

6. • Bachelor of Engineering in Information Technology (June 2011) from Takshshila Inst.
Of Engg. And Technology, RGPV university, Jabalpur.
• HSC Excellence Higher secondary School (May 2007), Lakhnadon Distt. Seoni (M.P).
• SSC Saraswati Higher secondary School (May 2005), Lakhnadon Distt. Seoni (M.P).
Accomplished
1. Our Team ODEON got the “Best Team” award for delivering a large project without
single customer escalations.
2. I have been awarded with “Feather in My Cap” twice in same year for my
outstanding efforts in critical situations.
3. I have been awarded as “Best Developer” of 2014 for our account.
4. Got ‘A’ Grade in Diploma In Computer Application (DCA).
5. Volunteered the college Tech Fest, Annual Functions and in various Seminars.
Personal Profile
Name RAHUL SINGH PATEL
Date of Birth 04/09/1989
Nationality Indian
E-mail patel.rahul0409@gmail.com
Passport No. L9886194
Rahul Singh Patel’s Resume
Remedy Developer