1. Academic Qualification
Completed 10th from Board of Rajasthan in 2000.
Completed 12th from Board of Rajasthan in 2002(with Science subject).
Completed Diploma in Electronics and Telecommunication Engineering from Board of
technical education Jodhpur in 2005.
Completed BCA from MKU in 2012.
Pursuing MBA from MKU.
Profile Highlight
Managing the given MIFF with 150 customers in service operation. It includes key
accounts, global accounts and pan India accounts.
Handling the Corrective, Preventive & KOT calls for the customers.
Generating high profit for the company by controlling the cost of repairing and by
taking preventive measures.
Clustering the information related to the designing failure and sending it to T&TS
team after compiling the information so that the modification can be applied in upcoming
models.
Publishing the inventory audit report for the MPS accounts on month on month
basis.
Attending the review meeting for the MPS account and rolling out the activities
which are required for smooth operation
Accomplishing the service operations task as per the defined policies and guidelines
Providing support to customer based on committed SLA.
Customer Relationship
Identifying causes for dissatisfaction among customers & developing different
processes for the service plans to attain maximum level of customer satisfaction.
Building & maintaining healthy relations with clients; ensuring maximum customer
satisfaction for referral business and program.
Keeping the CSI level always high.
Key Achievement
I was the winner of the service meister contest for the year 2013.
I stood at first runner up position in the service meister contest for the year 2012.

2. I have cleared my both level of examination conducted by CSPL is that CCE3 and
CCE2.
Participated in all the training for which I was nominated, it includes both technical
and soft skills training.