1. Rahul Chakraborty (MBA from The University of Nottingham UK, ITIL certified); +44 7405347687
I have been working with Wipro Consulting Services for more than 6.5 years, dealt with international clients spreading across telecom, retail and utility industries and reported upto CIO level at client side. This exposure has helped me to acquire skills to manage critical service transition management functions like Change and Release Management, IT project delivery, and Supplier Management strategy. Having a background in Computer and Information Science coupled with ITIL intermediate certification enabled me to develop a deeper understanding of IT Infrastructure and Application environment. Negotiations with international suppliers, Product-Service reviews, IT service strategy formulation, IT budgeting, procurement and service charge back - are my areas of consultation. Looking forward to have a role which will enable me to work in a strategic profile and give exposure in business development.
Designation
Process Excellence Consultant; Deputation @ Reading, UK.
Additional
ITIL Intermediate, Supplier Management and Commercials strategy, Process Excellence
Accomplish- ments
 ITIL Transition Management – handled the process over 3 years for Telecom clients.
 Performing GAP analysis on process adherence and maturity for Telecoms and Utilities.
 Well versed with designing all ITSM l1/l2/l3 processes for Telecoms / Utilities and Retails.
 Preparing solution design products (RFPS) for process excellence practice.
 Participating in forming and reviewing multi million business proposal for global clients.
 Budgeting IT expense/Procurement of £ 47 M on a Year to Year basis for Utility clients.
 International 120+ IT supplier’s relationship management (IBM, SAP, HP, Oracle, Dell, Vodafone, ESRI, C&W, Accenture, Unify & etc. tier 1 and 2 category suppliers) for Telecom and Utility clients.
 International IT suppliers contract management, reviewing, editing & sign off. Value ranging from £500K to £ 4 M, for telecom and Utility clients. SLA performance review.
 Converting estate support renewals to long term ensuring cost savings upto 25-30%.
 Saved 25% of the budget through negotiations with international suppliers.
 Continual Service Improvement of the overall function and ensuring 90% closure.
 Performance management and KPI analysis on service levels of the suppliers.
 Negotiated and achieved upto 30% price reduction from initial quote (HP & Dell).
 Reduced emergency changes from 80% to 5% for global telecoms.
 Trained 500 + professionals on ITIL Incident, Problem and Change Management at Wipro.
 Headhunting for process excellence resources ensured 65% closure in Q2 and Q3.
2: Academic Projects at University of Nottingham Business School 2013 September - 2014 September
What should be Wipro’s strategy to be one of the top 5, IT consulting company in the world?
3: Educational Qualification and Certification:
QUALIFICATION
BOARD/UNIVERSITY
Year
MBA Full Time (Got the highest Scholarship from University)
The University of Nottingham Business School, UK (Completed successfully with Merit, Top 25%)
2013 September – 2014 September.
Master’s (Information SC) Full Time + Full time work at WIPRO
West Bengal University of Technology (Distinction)
2008 June -2010 April
External Certification
ITIL V3, ITIL INTERMEDIATE.
2011,2012.
4: Languages: English, Bengali, and German (Learning).
5: Interest: Reading practioner articles over internet, singing and playing guitar.
6: Reference: Can be provided on request.
************Thank You**************