Rahman Sharief is an IT support professional seeking a role providing technical assistance and support related to computer systems, hardware, and software. He has over 15 years of experience in roles such as IT support engineer, hardware and network service engineer, and desktop support engineer. His skills include installing and configuring operating systems, networking, troubleshooting hardware and software issues, and maintaining computer systems. He has a B.Com degree and several diplomas related to computer hardware, networking, applications, and desktop publishing.

1.  RAHMAN SHARIEF
E-mail: rscrahman@hotmail.com
Mob : 055 – 1251470
References
IT SUPPORT /HARDWARE / NETWORKING/ CCTV MAINTANANCE
Objectives
To join a progressive organization offering ample opportunities for career
growth and to work in a competitive environment as network & hardware
engineer where my potential is fully utilized.
Summary
Responsible for providing technical assistance and support related to computer
systems, hardware, or software. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
Professional Experience
 LandMark Group – Dubai.
 IT Support Engineer, (March 18th
2011 to Dec 2015)
 Nice Computers - Dubai
 Hardware & NT Service Engineer (June 2006 to March 2010)
 Sathyam Computers & Consultancy (HCL Main Dealers), Tirunelveli, Tamil Nadu
 Desktop Support Engineer, (May 2000 to Jan 2004)

2. Job Responsibilities
 Installing and configuring all MS & Macintosh , IOS Operating system in
Standalone desktops, Mobile.
 Configuring Clint PC in network, Internet sharing and Microsoft Networks.
 Trouble shooting all Desktop PC, Laptop ,Mac hardware and Software problems, etc.
 Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
 Respond to queries either in person or over the phone.
 Maintain daily performance of computer systems.
 Respond to email messages for customers seeking help.
 Ask questions to determine nature of problem.
 Walk customer through problem-solving process.
 Install, modify, and repair computer hardware and software.
 Clean up computers.
 Run diagnostic programs to resolve problems.
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
 Install computer peripherals for users.
 Follow up with customers to ensure issue has been resolved.
 Gain feedback from customers about computer usage.
 Run reports to determine malfunctions that continue to occur
 LAN, WAN, Domain installation and Maintenance and Administration of Win Server,
Win7,8,Macintosh.
 Win 2000 Prof, XP, 2003, VISTA, 7 & Win8 & Macintosh , IOS installation and
trouble shooting.
 Designing of LAN / Network structure and cabling Patching Works.
 Maintenance of network and Domain, LAN, WAN network (Win XP, Server & 7,8 &
Macintosh ).
 Configuring and trouble shooting of modems Routers and internet sharing.
 Installing all types of USB based devices, CCTV Installation & Web hosting.
 All kinds of software installation & trouble shooting.
 Networking Configurations and Network Wirings & Network Maintenance.
 Terminal & Database Servers Problem Troubleshooting & Maintenance.
 Installing & Configure the IIS in Server.
 Installing & Configure the Remote Desktops.
 Monitoring & Controlling the Client Systems using with Advance Software’s From
Server.
 (CISCO) Router Configure and maintenance.
 Installation and Configuration of Windows Server Active Directory, DNS, DHCP,
GPO.
 Handling the Sever Administration, Designing Data center network , Configuring
and Maintenance of the various Application servers

3.  Checking the Server status and Monitoring the Server process
 And more….
Skills & Characteristics
 Proactive, time conscious, team player and capable of handling work pressures and
meeting deadlines.
 Effective communication and inter personal skills.
 Respective Approaches with co – staff’s, Seniors & Customers.
 Positive thought Minded.
Computer Environments
Operating system : MS DOS, MS WINDOWS ALL VERSION with NT VER., LINUX
Package Known : Adobe Photoshop, Adobe PageMaker, Corel Draw
Office Automation : MS-Word, MS-Excel, MS-Power point & Star Office
DBMS : FoxPro & Visual FoxPro
GUI Tools : Visual Basic & Dot Net
Back End : MS-Access
Hardware Skills : Compute Assemble, NT Installation, Router Configure (CISCO),
: Troubleshooting for Computers, Software & Accessories,
: Data Recovery from Deleted, Corrupted and Formatted Disk
Education
Educational Qualification
B.COM (Bachelor in Commerce)
Professional Qualification
 Diploma in Computer Hardware & System Maintenance.
 Diploma in Computer Hardware & Networking.
 Diploma in Computer Application.
 Diploma in Desktop Publishing
Personal Data
 Date of birth : 20th
October 1981
 Nationality : INDIAN
 Marital status : Married
 Visa Status : Employment
 Visa Expiry : 19th
March 2017
Language Know : Tamil, English, Hindi, Urudu(Understand)