Dear Sir/ Madam! I am highly motivated Customer Service professional with hands-on experience in different Customer Services role with the ability to handle the most challenging situation, competent Customer Service professional who knows how to develop and maintain excellent working relationship with other departments. I would welcome opportunity to interview with your selection team and look forward to hearing from you in the near future. Thank you for your time and consideration. Resume attached for your review.I am looking forward for your kind response. Sincerely, Raheel Batla

1. RAHEEL BATLA
Address: Flat No: E-65, Yousuf Plaza
Block 16 F.B Area Karachi 75950
Contact No : 03353011696
Email : raheelbatla78@gmail.com
Curriculum Vitae:
PERSONAL DATA:
Name RAHEEL BATLA
Father’s Name MUHAMMAD RAEES BATLA (LATE)
CNIC 42101-1007420-7
Nationality PAKISTANI
Religion ISLAM
Marital status MARRIED
E- mail raheelbatla78@gmail.com
CAREER OBJECTIVE:
Seeking a challenging and carrier oriented position in a leading National & International
Organization that will gain significantly from my extensive personal & General
Management experience.
QUALIFICATION:
Graduation B.COM form Karachi University.
Intermediate COMERCE Group from board of Intermediate
Matric SCIENCE from board of Secondary Education

2. 1. WORKING EXPERIENCE:
Worked as a Customer Service Executive in NADRA (National Database & Registration
Authority) from August 2003 to September 2015
RESPONSIBILITIES:
 Attending all customer calls at NADRA call centre
 Providing excellent over the phone services to NADRA customers
 Listening to the call carefully and understanding their queries
 Satisfying the customer to the fullest, by answering all their queries and
questions
 Delivering the relevant and accurate information to the callers regarding all
core products of NADRA
 Dealing with the angry callers sensibly and resolving their issues
 Providing guidance to the customers about NADRA all core products and
services and policies and procedures to get them
 Logging and forwarding all customer complaints through the system to
relevant department
2. WORKING EXPERIENCE:
Worked as a Office Assistant in ACE QUALITY (PVT) LTD KARACHI (PAYFONE CARD
COMPANY) from March 2002 to April 2003
RESPONSIBILITIES:
 Personal attendance employee records
 Maintain of all records of clients
 Cash dealing with different banks
 Arrangement of interviews of candidates on different positions
 Collecting of incoming mails and dispatch all out going mails
 Responsible of handling customer’s calls regarding services other related issues.
 Update and maintain databases such as mailing lists, contact lists and client
information
 Monitor and maintain office supplies.
EXTRA CURRICULAR SKILLS:
 Presentation Skills
 Analytical /Verbal Skills
 Short Course in English Language

3. PERSONAL SKILLS SUMMARY:
An experience self motivated, devoted, sincere, hard worker, well–behave And thoroughly
professional individual who is capable of delivering results, under demanding and
challenging conditions.