1. RAGHAVENDRA S
Present Address:-
No. 611, 10th Main, 3rd Cross
B-Block, AECS Layout, Singasandra E-Mail: raj40477@gmail.com
Bangalore – 560068 Mobile: +91 9886145463
OBJECTIVE
Seeking reputed position in an organization and become an indispensable asset by the process of
constant learning and delivering the best. Highly creative, recognized as a results-oriented and
solution-focused individual with hands on knowledge in ERP’s with almost nine years of experience
in managing teams and projects.
SUMMARY
 Overall 14+years of professional experience, with 12years relevant experience in
Finance and Accounts domain.
 Worked extensively on Accounts Payable projects with various clients across the globe.
 Engaged as solution expert in implementing end-to-end process for PTP domain
including workflow and best-in class processes using global GPM.
 Transition expert with loads of experience in transitioning PTP process using global
transition aids (RFP, RFA and GPM methodology).
 Driving operational SLAs and continuous process improvement
 Single-Point-of-Contact for client during operations and responsible for all client
communications.
 Drive change management with all the stakeholder management.
 Continuously looking for Process controls to enhance the smooth function of P2P
process.
 Excellent knowledge on shared service transition and operations management
frameworks.
Companies Associated with:
a. Capgemini Business Services (March 2011 to date)
b. IBM India Pvt. Ltd., (November 2007 till March 2011)
c. Accenture Services Pvt. Ltd., (January 2004 till Oct 2007)
d. Hinduja TMT a former HGS Group (June 2002 till January 2004)
e. Southern Batteries (January 2000 till June 2002)

2. PROJECT @ CAPGEMINI BUSINESS SERVICES
Designation : Service Delivery Manager (Operations Manager-F&A)
Period : May 2015 to Till Date.
Process & Client : S2P, OTC & RTR for 3rd party client (Greater Middle east region)
ROLES & RESPONSIBILITIES
• Responsible & manage service level agreement (SLA), customer/client satisfaction,
productivity, people management & employee satisfaction.
• Daily/Weekly/Monthly/Quarterly business reviews with clients, plan and implement
operational strategies to ensure enhance productivity and customer experience.
• Completed 2 GB projects with an annual reduction of 25% FTE overall (Increase in On-Time
Payments to the suppliers and Reduction in TAT per invoice)
• Direct, lead and motivate teams: imparting continuous on-job training to accomplish
greater operational effectiveness.
• Cost savings structure implemented through various tools and methodology with an annual
impact of Euros 33K savings
• Drive Customer Service Management Review as well internal Management Reviews
• Develop relevant, understandable and achievable yearly / quarterly objectives based on the
process needs, to be cascaded to team leads and defined on all levels
• Active involvement in initial/lateral hiring.
• Instrumental in setting SMART goals and ensuring process improved with client KPIs like
CSAT and M-reviews.
• Due diligence performed for prospect clients
• Transition structure (Lift-Transform-Shift) performed for EU and Greater Middle East clients
• Scope Addition and extension accomplished resulting in Euro 30K of additional revenue
• Facilitating monthly rewards and recognitions programs focused on agents/support
performance appreciation.
REWARDS & ACHIEVEMENTS
 Certified Global Process Methodology for Procure-to-Pay
 Certififed Transition Expert for PTP function
 Six sigma Green Belt certified

3. PROJECT @ IBM INDIA PVT. LTD.
Designation : Deputy Manager-F&A
Period : November 2007 to March 2011.
Process & Client : S2P for 3rd party client (USA)
ROLES & RESPONSIBILITIES
• Managed purchase to pay operations with a span of 40 people
• Team responsible to carry out invoice processing, supplier payment and master data
• Introduced process controls in the invoice processing, supplier payment and master data
• Created desk top procedure for invoice processing and master data across geography
• Managed SOX audit with ease with minimal queries from auditors
• Conducted book reviews to understand overall health of the business
• Quality control management on invoice processing
• Maintaining service delivery fundamentals
• Ensuring KPI, CPI’s of the business are met
• Coordinating between the various departments i.e. Operations, Technology, Training,
Quality etc, to ensure smooth functioning of the process
• Managing service operations for rendering and achieving quality services; providing first line
customer support by answering queries & resolving their issues, ensuring minimum
turnaround Time (TAT)
• Set up the entire process as per the transition plan
• Participating in customer goals/ target by lending my expertise of the process/ product thus
ensuring minimum investment from the business side
• Got awarded as best employee of the year for afore mentioned reasons
• Generating Daily, Weekly and Monthly reports for AR and reconciling account balances
• Re structured the entire process to make optimum utilization of resources and tools
available
• Single point of contact of reporting for the entire PTP business
REWARDS & ACHIEVEMENTS
 “THE BEST TEAM” award
 Awarded “THE DIVERSITY” champion
PROJECT @ ACCENTURE SERVICES PVT. LTD.

4. Designation : Team Lead-F&A
Period : January 2004 till October 2007
Process & Client : S2P for 3rd
party client (USA)
ROLES & RESPONSIBILITIES
• Managed purchase to pay operations with a span of 18 people
• Team responsible to carry out invoice processing and query management
• Performed audit for invoice posted by the team
• Organized training and personal development session for all operational staff to make sure
personal grooming is happening and team remains motivated
• Allocated work and aligned people as per the competency and process requirement
• Mentored new hires on the floor
• Always make sure backups are ready and attrition/ absenteeism does not affect process
SLA
• Gave more than 15 process improvements which increased process efficiency
REWARDS & ACHIEVEMENTS
 “Team Spirit” award
 “The Innovator” for implementing 11 process improvement ideas
PROJECT @ HINDUJA TMT
Designation : Sr. Claim Processor
Period : June 2002 till January 2004
Process & Client : S2P for 3rd
party client (USA)
ROLES & RESPONSIBILITIES
• Processing of Health Insurance claims billed by the providers.
• Training the new joiners for changes in policies and procedures.
• Updating process documentation for Hospital claim processing.
PROJECT @ SOUTHERN BATTERIES
Designation : Accounts Assistant (Contract employee)
Period : January 2000 till June 2002
ROLES & RESPONSIBILITIES
• Was part of the Accounting team – collection team
• Maintenance of customer accounts.
• Following up with customer for past due payments
• Day-to-Day transaction also marinated.

5. EDUCATIONAL QUALIFICATION
 B.Com from Bangalore University, 1998
 CIC from IGNOU university, 1999
 DPCS (Data Preparation and Computer Science) from I.T.I, 1995

6. EDUCATIONAL QUALIFICATION
 B.Com from Bangalore University, 1998
 CIC from IGNOU university, 1999
 DPCS (Data Preparation and Computer Science) from I.T.I, 1995