■ Designing of network according to customer's specific needs. ■ System configuration, system maintenance, customer service and support, ■ Client personal training and network troubleshooting. ■ Data communication projects (Wan technology) ■ Deploying, configuring, supporting All Microsoft Technology.

1. C.V
Contact information
Email address eng_rafat2010@hotmail.com
eng_rafat2010@yahoo.com
Mobile phone number +966 0540919772
Address Jeddah. Saudi Arabia
ersonal informationP
Name : Rafat Abdel Salame Aggour
Birthday : 19 DEC 1972
Gender : Male
Nationality: Egyptian
Iqamma : Transferable
Objective Career
To seeking for a challenging position in the IT. Industry where my
Experience can be utilized and developed.
ponsibilitiesDuties and Res
■ Designing of network according to customer's specific needs.
■ System configuration, system maintenance, customer service and support,
■ Client personal training and network troubleshooting.
■ Data communication projects (Wan technology)
■ Deploying, configuring, supporting All Microsoft Technology.
Professional Experiences:
Until Now: ALHETAR GROUP:-AGUST 2013
Work as information technology Dep. Manager:
ALHetar Group Main Company and four (4) sisters Company and work in deferent felids
(contracting - Trading – real start- Business- Transporting - Engineering consultation
and more 20 branch around kingdom
PURPOSE OF THE POSITION
The Information Technology Manager is responsible for installing and maintaining computer hardware, software and
networks.
SCOPE
The Information Technology Manager reports to the Senior Administrative Officer and manages and provides hardware and
software maintenance, training and consultation, and recommendations about future planning and development of resources.
Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology
services and resources.
NSIBILITIERESPO
1. Manage information technology and computer systems
■ Plan, organize, direct, control and evaluate the operations of information systems and electronic data
processing (EDP)
■ Develop and implement policies and procedures for electronic data processing and computer systems
operations and development
■ Meet with managers to discuss system requirements, specifications, costs and timelines
■ Hire and manage information systems personnel and contractors to design, develop, implement, operate
and administer computer and telecommunications software, networks and information systems
■ Control the computer systems budgets and expenditures
2. Ensure technology is accessible and equipped with current hardware and software Main Activities
■ Troubleshoot hardware, software and network operating system
■ Be familiar with all hardware and software
■ Be familiar with network operating system
■ Provide orientation to new users of existing technology
■ Train staff about potential uses of existing technology

2. ■ Train staff about new and potential use
■ Provide individual training and support on request
■ Provide recommendations about accessing information and support
■ Maintain current and accurate inventory of technology hardware, software and resources Monitor and maintain
technology to ensure maximum access Main Activities
■ Troubleshoot all technology issues
■ Maintain log and/or list of required repairs and maintenance
■ Make recommendations about purchase of technology resources
■ Research current and potential resources and services
■ Provide network access to all staff and students
■ Install work stations
■ Connect and set up hardware
■ Load all required software
■ Provide network accounts and passwords as required
■ Monitor security of all technology
■ Install and maintain Foolproof and passwords
■ Input and maintain IP addresses
■ Advise staff of security breach and/or change in password or security status
■ Ensure installation of lock out programs
■ Identify and prepare hardware for disposal when appropriate
■ Ensure hardware is stripped and secured before disposal
Company:FITMay 2011 to April 2013:
Work AS Projects Manger:
Basic Job Description:
■ Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff.
Serve as liaison between business and technical aspects of projects. Plan project stages and assess business
implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met
Job Duties and Tasks for:
1) Confer with project personnel to identify and resolve problems.
2) Negotiate with project stakeholders or suppliers to obtain resources or materials.
3) Establish and execute a project communication plan.
4) Coordinate recruitment or selection of project personnel.
5) Prepare project status reports by collecting, analyzing, and summarizing information and trends.
6) Initiate, review, or approve modifications to project plans.
7) Support And installation hardware and software
Staff the project
In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with
appropriate skills for the project activities
■ Manage project staff and/or volunteers according to the established policies and practices of the
organization
■ Ensure that personnel files are properly maintained and kept confidential
■ Ensure that all project personnel receive an appropriate orientation to the organization and the project
■ Contract qualified consultants to work on the project as appropriate
■ Implement the project
■ Execute the project according to the project plan
■ Develop forms and records to document project activities
■ Set up files to ensure that all project information is appropriately documented and secured
■ Monitor the progress of the project and make adjustments as necessary to ensure the successful completion
of the project
■ Establish a communication schedule to update stakeholders including appropriate staff in the organization
on the progress of the project
■ Review the quality of the work completed with the project team on a regular basis to ensure that it meets
the project standards

3. ■ Control the project
■ Write reports on the project for management and for funders
■ Communicate with funders as outlined in funding agreements
■ Monitor and approve all budgeted project expenditures
■ Monitor cash flow projections and report actual cash flow and variance to senior management on a regular
basis (monthly/bimonthly)
■ Manage all project funds according to established accounting policies and procedures
■ Ensure that all financial records for the project are up to date
■ Prepare financial reports and supporting documentation for funders as outlined in funding agreements
Bluburg Middle East::to May 2011October 2010
Work as IT administrator and network administrator
■ Designing and implementing network (lane – wan – wireless)
■ Maintenance network and install all network – configure all lane local IP and static IP.
■ Microsoft Dynamics ERP AX 2009 Management and Technical support for dynamics AX2009
installation and Configuration. And reports builder
■ ERP Axapta Reports development
■ Technical support and Maintenance for PCs and printers.
■ Domain and SQL 2008 R2 Database administrator
■ SQL Database backup admin
■ Outlook email admin (make setting and backup and restore buck up)
■ Day to day H/W & S/W support supervision and Troubleshooting to users.
■ Implement & install XP and windows 7 clients.
■ Installing & managing TCP/IP print servers for serial and parallel printers
■ Maintenance for PCs and printers.
■ Technical support for employees
■ Transfer data between all company Branches (5 Branches in kingdom) and 6 branches outside kingdom.
Alahlame Tourism group:August 2010 to May 2011:
Work as IT Administrator (ASWAQ6 and alameen Applications)
■ Designing & installation all network utilities (Switches, cables, patch panels).in new brunches)
■ Microsoft Outlook email admin (make setting and backup and restore backup)
■ Work as technical support and maintenance engineer hard ware and software-
■ Vpn network establish and confirmation
■ Designing & installation all network utilities
■ Day to day H/W & S/W support, supervision and (Switches, cables, patch panels).in new brunches
■ Troubleshooting to users.(network and domains and programs
■ Implement & install XP clients and windows 7.
■ Installing & managing TCP/IP print servers for serial and parallel printers
■ Maintenance for PCs and printers.
■ Technical support for employees.
■ Transfer data between all company Branches (19 Branches Around kingdom)
MAY 2006 to August 2010 ICC GROUP Jeddah
Work as technical support and maintenance engineer hard ware and software
■ Vpn network establish and confirmation
■ Designing & installation all network utilities (Switches, cables, patch panels).in new brunches
■ Day to day H/W & S/W support supervision and troubleshooting to users.
■ Implement & install XP clients and windows 7.
■ Installing & managing TCP/IP print servers for serial and parallel printers
■ Maintenance for PCs and printers.
■ Technical support for employees.
■ Administrating for (active director
■ MS exchange 2003,) server
■ Implement & configure DNS and DHCP server.
■ Implement & configure Active directory 2003
■ Implement & configure MS Exchange 2003.

4. Saudi Food Stuff Company (Saudi Arabia (
■ Administrating for (active director) and network admin
■ Admin IBM Softer
■ MS exchange 2003,) server
■ Implement & configure DNS and DHCP server.
■ Implement & configure Active directory 2003
■ Implement & configure MS Exchange 2003.
■ Add & Remove users and polices as specific need.
■ Implement & configure POP3 e-mails
■ Data communication and transference between nine branches.
■ Designing & installation all network utilities
■ Day to day H/W & S/W support, supervision and (switches, Cables, patch panels).
■ In new brunches. And troubleshooting for users
■ Implement & install XP clients.
■ Installation & managing TCP/IP print servers for serial and parallel printers
■ Maintenance for PCs and printers.
■ Technical support for employees
Delta Sugar Company (Egypt):1996–Feb
■ Working as Administrator of local area network.
■ Interaction with communication link providers.
■ Maintenance for the PCs and printers.
■ Technical support for employees.
■ Work in IBM SOFT WEAR
Education
Bachelors of compare since 1996 in degree (V. Good)
Career: computer engineer
Experience: 10 years
Certification:
■ Bacalourus of computer since from Iowa University 1996 with degree very good
■ Microsoft® Certified System Engineer - MCSE with degree element
■ Microsoft® Certified Information Technology Professional - MCITP
■ Microsoft® Certified System Administrator - MCSA
■ Microsoft® Certified Master in Windows server 2008 Directory - MCM
■ Microsoft® certified professional Solution Developer - MCSD
■ Microsoft® Certified of owner from
■ Microsoft® Certified Database Administrator –MCDBA
■ Microsoft® Certified of Trainer
■ Microsoft® Certified Microsoft Dynamics AX2009 implementation and installation
■ Windows server 2012 and windows 8 Microsoft® Certified -
■ Microsoft Introduction in Microsoft Dynamics ERP Axapta 2009 developer
■ Cisco Certificate Network Associate CCNA
■ Cisco Certificate Network professional CCNP
■ Introduction to SQL server 2003&2008 R2
■ Certificate from ELARES COMPANY ON ADVERESNMENT DISGNER
Experiences :
- Designing and implementing network (lane – wan – wireless )
- Network administrator
- Maintenance network and install all network – configure all lane local IP and static IP.
- Data communication between brunches
- windows server 2003& 2008 -2012
- Active directory, 2003& 2008 -2012 and domain controller
- Exchange 2003 &2010
- Outlook email admin (make setting and backup and restore back up)
- System & network Monitoring and Technical support, troubleshooting
- Maintenance scheduling .

5. - Microsoft Dynamics ERP AX 2009 technical support (installation and configuration) and troubleshooting
- Microsoft Dynamics ERP AX2009 Management (Report s and Report builder)
- Database administrator
- Working With VISUAL BASIC 6 Programs
Skills:
- Windows server2008 |&2003 net work
- Active directory 2008-2010-2012 and domain controller
- Microsoft exchange2010-2012
- Vpn network establish and confirmation
- All computer applications
- All network applications
- Troubleshooting to solve any problem ( hardware and software)
jects that have been implemented:Some of the pro
hKhatib and Alami Company Main branch in Makka
- Design and implementation of network
- Implementation of Windows Server 2008
- Implementation of SQL server 2008 R2 (30 Clint)
- Implementation of the Domain Controller
AL bald Alameen Company Makkah:
- Design and implementation of network
- Integrated Network with Makkah AMANA network
- Implementation of Windows Server 2008 On 4 Servers
- Implementation of Oracle g11
- Implementation and customize PMW Software
- Implementation of the Domain Controller
Ministry of Water in Abha
- Design and implementation of network
- Integrated Network with Makkah AMANA network
- Implementation of Windows Server 2008 On 4 Servers
- Implementation of Oracle g11
- Implementation and customize Water system analyses Software
- Implementation of the Domain Controller and Access permeation with main office
Bin laden (vision network Co.)
- Design and implementation of network
- Implementation of Windows Server 2008
- Implementation of Microsoft Exchange server 2010
- Implementation of the Domain Controller
Languages
Arabic : Very good
English: Very good