1. SCM

2. Supply Chain Management
• Linking Suppliers, Manufacturer, Consumers,
Wholesaler, Retailer
• Globalization, Proliferation of MNC’s, JV’s,
Alliances, Business partnerships
• Just-in-time, Lean manufacturing, Agile
Manufacturing,
• Dell, CISCO, HP etc…

3. Supply Chain Management

4. Supply Chain Management

5. Supply Chain Management
• Network of Interconnected Businesses
• All movement and storage of
– Raw Material
– Work In Progress Inventory
– Finish Good
From point of origin to point of consumption

6. Problems addresses by SCM
• Distribution Network Configuration
• Distribution strategy
• Logistics – Half load, Full load etc.
• Forecasting
• Inventory Management
• Cash Flow Management

7. SCM Software
• Customer Requirement Processing
• Purchase Order Processing
• Inventory Management
• Warehouse management
• Supplier management & Sourcing
• Forecasting

8. CRM

9. CRM
• Customer relationship management (CRM) is
about organising information—the phone
calls, the emails, all interactions—for strong
sales and customer care

10. CRM
• Managing company’s interaction with
customers, clients and sales prospects
• Organize, Automate and Synchronize business
processes related to sales
activities, marketing, customer service &
technical support
• Goal is to find, attract and win new
clients, retain existing clients & reduce cost of
marketing

11. CRM

13. Benefits of CRM
• Quality and Efficiency
• Decision Support
• Cost Reduction
• Process Automation
• Analytics
• Strategy

14. Software Companies
• SAP
• Oracle
• Salesforce.com
• Microsoft
• Amdocs

15. Future Trends
• Cloud Computing
• SaaS
• Social CRM
• Vendor Relationship Management VRM
• Extended Relationship Management XRM

16. Thank you and All the Best
Your Feedback Is Much
Appreciated