Katie Hadlock writes a character reference letter for Rachelle Heath. Hadlock worked under Heath for about a year and now considers her a good friend. In the letter, Hadlock describes how Heath taught her patience and how to slow down when facing challenges. Heath has a very positive outlook at work and in life, which helped Hadlock see the good in things. When issues arise, Heath takes time to understand the details and facts before resolving them. Hadlock enjoyed sharing successes with Heath because she was always proud and encouraging.