Rachel M. Russell has nearly 12 years of experience in retirement plan record-keeping and accounting for 401(k), 403(b), and 457 plans. She implemented and operated the largest 403(b) plan consortium for Michigan public schools consisting of over 300 districts. Her responsibilities included calculating distributions, compliance testing, statement preparation, plan design, relationship management, and exceeding IRS deadlines. She has a Bachelor's degree in International Relations and proficiency in retirement plan software and office software.

1. RACHEL M. RUSSELL
112 Carriage Lane SW, Grand Rapids, MI 49548 616-690-0899 rachelrussellemail@gmail.com
Summary of Qualifications
I have nearly 12 years of retirement plan record-keeping and accounting experience in 401(k), ERISA 403(b) and 457
plan operations combined with 17 years of customer service experience in both the retail and finance industries. My
greatest professional success so far has been the implementation and daily operation of the largest 403(b) plan consortium
for public school employees consisting of over 300 school districts in the state of Michigan.
Professional Experience
 Calculation of distributions, hardship withdrawals, QDRO allocations, refund of excess contributions, new and
replacement loans, loan defaults, and Roth basis and earnings
 Plan document interpretation including eligibility requirements, participant vesting, compliance testing,
distribution qualifications, use of forfeiture funds, rollovers, and general plan operation
 Preparation of quarterly and annual statement of accounts and processing monthly, quarterly, and annual fees
 Plan design involving open-architecture mutual fund offerings on several different custodial platforms
 Balancing and investing plan contributions, daily deposits, cash and unit values on multiple trust platforms
 Relationship building and timely communication with plan sponsors, clients, investment advisor partners,
participants, and custodians
 Designed a website user guide for plan participants which decreased redundant inquiries by 31%
 Managed a double workload of client accounts for 10 months due to department transition
 Created marketing materials to promote plan participation which resulted in a 26% increase in plan enrollment
 Consistently exceeded IRS deadline for filing of forms 1099-R, 1096, and 945 for over 10 years
Software proficiency includes: Sungard Relius Administration and 1099-R Government Forms,
AMI/AddVantage, Charles Schwab SRC website and Schwablink, Matrix Trust Innovest and Bridgenet, TD
Ameritrade TPA website, Microsoft Excel, Word, Publisher, Access, Outlook
Work Experience
 Huntington National Bank, Holland, MI
Retirement Plan Accountant (November 2015-present)
 Journey Retirement Plan Services, Grand Rapids, MI
Director of Plan Services (July 2013-September 2015)
 MEBS Retirement Services, Grand Rapids, MI
Distribution and Account Specialist (December 2004-June 2013)
 Valspar Guardsman Service Center, Grand Rapids, MI
Call Center Service Representative (October 2002-December 2004)
Education
 Bachelor of Arts in International Relations, 2002
Grand Valley State University, Grand Rapids, MI
 Associate of Arts in English/Communications, 2000
Bay de Noc Community College, Escanaba, MI
Volunteer and Community Service Experience
 Bookkeeper for New Vintage Bible Church, Grand Rapids, MI
 Staffing Steward at MEBS, Grand Rapids, MI
 Instructor for ESL community classes for Spanish-speaking immigrants, Grand Rapids, MI