1. RACHEL RAMIREZ
618 WALNUT ST. PETALUMA, CA 94952 MOBILE: (916) 601-8536
Rachelannramirez@comcast.net
PROFESSIONAL EXPERIENCE
STAFFING ACCOUNT MANAGER, OSP
JDSU Corporation, Santa Rosa, CA April 2014 - August 2014 (RIF)
 Provided expertise and success in full-cycle recruiting for director level and above (Tier 1 critical) positions in the Technology
Industry.
 Collaborated with in-house clients and directed RPO Partners to focus on building relationships; insured successful client
support and helped to control fees.
 Proven ability to work with the highest level of company executives; meeting regularly to develop service level agreements
and specific recruitment strategies.
 Expertise in Internet and passive candidate sourcing methodologies; very metrics and process driven.
 Creatively developed recruitment strategies that positioned JDSU as a preferred employer in a competitive and oftentimes
difficult marketplace.
 Successfully achieved Recruiting SLA’s on all of my requisitions; consistently working in a fast paced environment with
minimal supervision.
 Monitored cost per hire and recruitment metrics.
 Maintained candidate records in Brassring, providing regular updates to hiring managers and other stakeholders.
HR GENERALIST / EQUITY ADMINISTRATION (CONTRACT)
Calix, Inc, Petaluma, CA November 2011 – April 2014
 Assisted with Calix / Ericsson acquisition. Projects included compensation analysis and award reviews, offer letters, SLA
reporting and new hire orientation and training.
 Identified qualified candidates for high level HR openings as well as various Tier 1 openings throughout the U.S.; worked with
hiring managers throughout the interview and hiring process.
 Researched and created expatriate document detailing cost structure associated with 5 different countries that were being
considered for expat relocations. Identified most cost effective countries to house expats.
 Wrote document outlining new and complicated visa requirements for Bahamas and China, creating step by step instructions for
managers and contributors.
 Worked closely with expats to ensure adherence to foreign policies and procedures.
 Managed employee stock purchase plans and maintained the Equity Edge database documenting grants, contributions and
taxes.
 Administered and tracked awards while maintaining complex reports for SOX and SEC audits.
 Worked with Transfer Agents on processing ESPP and other stock option plans.
 Tier One point of contact for all ESPP and various other financial related benefits.
HR BUSINESS PARTNER / TALENT ACQUISITION LEADER
Spherion Corporation (on-site at Seagate Technology), Scotts Valley, CA March 2006 – September 2009
 Sourced, interviewed, hired and provided HR support for financial, technical, and other professional personnel.
 Developed sourcing and recruiting strategies for corporate positions both in the U.S. and overseas (UK, China and Singapore).
 Created a talent network and pipeline of qualified candidates who possessed the skills and attributes that were found to be most
beneficial to Seagate.
 Strategically sourced active and passive candidates by building and promoting a research-based, authentic employment brand
utilizing the front page of the company website and by utilizing the latest sourcing tools and methodologies; success measured
and quantified by customized reporting metrics.
 Partnering with IT, created a metrics based system to help assess, analyze and improve recruiting functions. Candidate turnover
was reduced by almost 75%.

2.  Built and maintained collaborative relationships with Seagate contributors, executives and managers. Created enhanced
dashboards to help managers and employees navigate HR tools.
 HR Business Partner for 80+ contract and 1099 employees maintaining standard HR business practices, benefits administration,
including medical, PTO, EDD and FMLA.
 Developed business plans and implemented HR solutions for Spherion offices servicing Seagate nationally, serving as SME and
first point of contact between Spherion branches and Seagate personnel.
 Managed online HR learning tools for Spherion and Seagate nationally.
 Maintained Taleo applicant tracking database and all HRIS applications for Seagate and Spherion.
HR BUSINESS PARTNER / RECRUITING MANAGER
Spherion Corporation, (on-site at E*Trade Financial), Rancho Cordova, CA August 2002 – February 2006
 Recruit, interview hire and provide HR support for financial, technical, professional, call center and accounting personnel.
 HR Business Partner for over 800 contract employees working at E*Trade locations throughout the U.S. and Canada. Duties
included, but were not limited to: compensation, benefits, payroll, workers compensation, termination, coaching and ensuring
adherence to each state/country's employment laws.
 Managed 100+ affiliate vendors including contract negotiation, billing and compensation.
 Developed business plans and implemented recruiting solutions for E*TRADE management across the nation.
 Managed branch functions such as P&L, A/P, job costing, payroll and consolidated billing.
 Maintained Oracle HRIS database of over 2,000 contract employees throughout the United States, United Kingdom and
Canada.
 Received President’s Cup and Performance Forum awards for the success and increased revenue of the branch. Most profitable
branch in my district, top 10 in the nation.
SENIOR OPERATIONS SPECIALIST (POSITION MOVED TO FLORIDA)
Spherion Corporate Headquarters, Atlanta, GA December 2000 – August 2002
 Designed/developed and drove strategic operational programs for over 1,800 field offices, including 50/50 Revenue Share,
Affiliate Vendor programs, Q360, MindLeaders and electronic payroll systems. Successful participation in these programs
generated and saved offices thousands per month in revenue and increased employee retention.
 Revised Spherion’s Standard of Greatness Manual for a more updated, streamlined and comprehensive guide to our company
culture and operational methodologies.
 Provided ongoing support in the areas of research and development, production and validation, as well as distribution of all
operational resource projects to maintain content integrity.
 As the corporate contact for the United States, responded effectively to inquiries from field regarding operational procedures,
policies and programs, and technical support resulting from systems conversion. A member of one of the highest rated
departments for customer satisfaction, I was able to successfully guide and support branch and On-Premise locations for
continued success resulting in further revenue growth.
 Corporate Instructor for CEU (Continued Education University) and affiliate vendor training for corporate field employees,
specializing in systems training. Understanding the front and back office systems gave employees more tools to manage their
gross profit percentages and bottom line growth.
PROJECT MANAGER – SYSTEMS CONVERSION (PROJECT)
Spherion Corporate Headquarters, Atlanta, GA February 2000 – December 2000
 Proven success in converting 250 Spherion branch offices nationwide from Boss I and Boss II systems to the new
InterimOFFICE system software. Clients included On-Site offices at UPS, Coca Cola, Turner Broadcasting, MCI WorldCom,
Epson and BellSouth. Received highest rated performance reviews from clients at completion of conversion.
 Provided application and operational support during all stages of systems conversion allowing for a smooth transition and
minimal interruption to daily activities supporting revenue generation.
 Conducted detailed analysis of systems data, correcting errors as necessary for successful data extraction and conversion,
working closely with the ODS team of Programmers and Engineers.
 Developed and implemented training material including Affiliate Vendor, 50/50 program, systems user guides and operation
manuals. These programs were designed to achieve optimum revenue growth and employee retention.

3.  Facilitated systems training for 1,800 nationwide field offices to ensure their ability to successfully operate new equipment post
conversion.
 Served as Affiliate Vendor guest instructor for On-Premise training classes. Program designed to eliminate the loss of revenue
through improper pay and bill procedures.
 Corporate contact for Affiliate Vendor and 50/50 Revenue Share programs as well as employee benefits and service bonus
plans. I was the point of contact to ensure consistent instruction and explanation.
 Ability to work under strict deadlines in an extremely fast paced environment saving the company over $11 million dollars with the
timely completion of the conversion project.
 As the Team Lead, was responsible for the management, training and coaching of 20 Conversion Analysts. Contributed to their
success through corporate training, teamwork, goal-setting and effective communication and leadership.
CLIENT SERVICE MANAGER
RECRUITER, STAFFING SPECIALIST, ON PREMISE MANAGER (MEYER CORPORATION)
Interim Services, Inc. (Spherion now Randstad), Santa Rosa, CA February 1995 - February 2000
 Conducted new employee orientation and participated in ongoing training of Client Service Staff including the management of
overall sales functions.
 Client Service and Business Development to new and existing clients.
 Wrote and negotiated sales contracts to support the business needs of the client.
 Communicated and coordinated the various aspects of branch operations ensuring compliance with all federal, state and local
laws and guidelines, as well as company policies and procedures. Saved the company money by eliminating costly fines, high
unemployment and workers compensation claims.
 Handled revenue management including regular analysis of P&L, aging and sales reports.
 Anticipated client needs and gave high priority to customer satisfaction in order to exceed expectations. Through regular
evaluations, consistently "astonished" client. This resulted in long term relationships with clients and employees.
 Listened to client problems and requests and responded quickly and accurately. Responsible for saving $2 million dollar account
by re-building the relationship leading to an on-premise facility (Meyer Corporation).
 Implemented new office policy and procedures as well as aggressive recruiting strategies.
COMPUTER SKILLS: Microsoft Office Suite, Visio, Access, Outlook, Oracle HRIS, Clear Benefits,
Equity Edge, Cognos Reporting.
RECRUITING RESOURCES: Taleo ATS, Brassring ATS, Resumix, Glassdoor, Avature, Burning, TalentBin, LinkedIn and various
social networking sites; Myers-Briggs, Kenexa and Wonderlic.
ORGANIZATIONS/TRAINING: Member of SHRM. Regularly attend seminars on employment law at SRJC extension; AIRS
Diversity and Recruiting certification programs; SOX compliance.
EDUCATION: University of California, Santa Barbara
English Literature/Communications
1987 – 1992