This is a look inside the Technology careers available within the Insurance Industry. Concluded with detailed explanations of Business Processes, Databases, Privacy, and other business technical terms.

1. By Rachel Acker

2.  Information Security
 Internal Controls Analyst
 Data Analyst
 Infrastructure Engineer
 ApplicationsTechnician
 Technology Support
 System Development

3. SOFT SKILLS
 Defining Access Privileges
 Following Organizational
Standards
TECHNICAL SKILLS
 DefiningControl Structures and
Resources
 Identifying Abnormalities and
ReportingViolations
 Assessing Situation; Evaluating
Trends; Anticipating
Requirements
 Conducting Period Audits
 Implement and Maintain
Security Controls
Although the CIA and the FBI both have had their systems hacked, it is still
important for a business, especially ones similar to insurance agencies, to
protect the vast amount of sensitive information that is held.The average
salaries for an Information Security position is $131,600 annually.

4. SOFT SKILLS
 Documentation for
Business Processes
 Preparation of Reports
 Proactively Collaborates
with Management
TECHNICAL SKILLS
 Internal Controls RiskAssessments
 Asses the Control Environment and
Determine Sufficiency
 Develop Key ControlsTest Plans
 Internal ControlsTesting (Financial
and IT processes)
 Determine the Impact of Change
on Controls
 Identifies Methods to Improve
Efficiency of Departmental
Processes
Internal Controls Analyst use automated controls and other techniques to
improve efficiency and effectiveness of financial reporting.The national average
for an Internal Control Analyst salary is $76,141 and the average for the Buffalo
area is $69,782.

5. SOFT SKILLS
 Embrace an Environment
That Supports Innovation
and Process Improvement
 Disseminate Knowledge
Across theTeam
TECHNICAL SKILLS
 Technical, Analytical, and
Business Knowledge
 WideVariety ofTechnical
Tools and Languages
 AbilityTo Utilize Various
Data Sources
Data Analyst is a crucial role in any business, regardless of what industry there is
always data being collected.A data analyst finds and takes information that will
help the business make better decisions. The national average for a salary of a
Data Analyst is $60,476 and the Buffalo average is $59,494.

6. SOFT SKILLS
 Logging and
Communicating Issues and
Resolutions
TECHNICAL SKILLS
 Plan, Manage, and Execute
Complex Infrastructure
System Changes.
 Manage Efforts toTest,
Debug, andAnalyze
Performance
 Knowledge of Hardware and
SoftwareTechnology
Components
Infrastructure Engineer maintain IT infrastructures to be sure they are vigorous,
scalable, and resourceful to transport the integrated services.Their objective is
to ensure that reliable, consistent levels of services are available to infrastructure
customers and IT service customers.The national average for their salary is $100,
517, and the Buffalo average is $88, 821.

7. SOFT SKILLS
 CommunicateTechnical
Information toVarious
Audiences
TECHNICAL SKILLS
 Develop and Update
Software and Services
 Diagnose and Fix Problems
 Microsoft, Excel, and Other
Database skills
 Scripting or Object
Oriented Programming
ApplicationsTechnology is up and coming in our society, businesses are now
using applications to connect with their customers. Developing and up-keeping
is the main responsibilities of an ApplicationTechnician.The salary of an
ApplicationTechnician varies, but is in the range of $40K-$50K.

8. SOFT SKILLS
 Communication with
Others
TECHNICAL SKILLS
 Experience with Windows
Operating System and iOS
 Knowledge ofTesting
Methodology
 Mobile Device
Management
Technology Support works with people within the company and customers
outside of the company.When employees or customers are having technical
issues, they contact technology support to help correct it.The average income
forTechnology Support personnel is $45,000.

9. SOFT SKILLS
 Interpersonal Skills
 Written andVerbal
Communication Skills
 Reliable, Organized, Self-
Motivated, and Posses a
High Degree of Integrity
TECHNICAL SKILLS
 Knowledge of Computer
Science and/or Information
Systems
 CriticalThinking Skills
System Development works with the ones using the systems to create an easier
and efficient system.The average salary for a system developer is $82,515
nationally and $74,471 locally.

10.  A Business Process is a series of steps taken by an organization to
coordinate and organize tasks to get the job completed.
 Process are activities that turn inputs into outputs by means of work.
 Deliverables are outputs created from work towards a common
benefit or an improvement expected in performance.
 Performance is a result of processes where maximizing efficiency over
competitors is critical to success.
 Inputs (Raw Materials, Data, Knowledge, Expertise)-> Activities
(Work that turns inputs and acts on data and knowledge)->
Deliverables (Products, Services, Plans, or Actions)
 There are Formal and Informal Business Processes:
 Formal Processes are usually documented and have established steps
to be taken.
 Informal Processes are not usually documented or defined and are
knowledge-intensive.

11.  Business Process Management(BPM) is the
methods, tools, and technology that supports
and improves a businesses processes.
 Business Process Improvement is the
continuous examinations that determine if
the process is still efficient and/or necessary.
 The elimination of wasted steps is called Business
Process Reengineering.

12.  Databases are collections of stored data records,
generated by various entities and considered volatile,
held in some organized fashion.
 Organizations of larger sizes most likely have many
databases of different types.
 Data Warehouses are non-volatile, integrate data
from several databases, reformatted and organizes
them for complex analysis and to support decisions
made.
 Data Marts, generally used in enterprises who cannot
afford data warehouses, small-scaled data
warehouses that are used for a single function or
department.

13.  Privacy is the right of choice and control to self-
determine what information about you is made
accessible, to whom, when, and for what use or
purpose.
 Breach of Privacy is unauthorized disclosure of
personal information.
 Privacy Paradox is the phenomenon where social
users are concerned about privacy but their behaviors
contradict these concerns to an extreme degree.
 Social Recruitment is the use of social media to
engage, share knowledge, and recruit/hire employees.

14.  Equal Employment Opportunity Commission (EEOC)
enforces federal laws prohibiting discrimination in
employment.
 Protected Classes are characteristics identified by law
that cannot be used in the hiring process.
 Discrimination is biased treatment in recruitment,
hiring, or employment based on certain
characteristics.
 Corporate Social Media Discrimination is the use of
protected class information to weed out candidates.
 Civil Rights are protected by federal laws. (e.g/
freedom to bear arms)

15.  Social Networking Services are online
platforms that allow subscribers to interact
and form communities or networks based on
real-life relationships, shared interests, or
other common areas.
 The content is user-generated, a community
driven conversation, and is real people, in real
time, connecting to one another.

16.  Enterprise Systems are a category of cross-functional and
inter-organizational systems that support business
strategies.
 Enterprise Resource Planning
 Supply Chain Management
 Customer Relationship Management
 Core business processes include accounting, finance,
sales, marketing, human resources, inventory,
productions, and manufacturing.
 Customer lifetime value is a formula for estimating the
dollar value of a long-term relationship with a customer.
 Value-added reseller customizes features to a vendors
software or equipment and resells the enhanced product.

17.  Throughout the research I’ve done and from reading
the text, I’ve came to the conclusion that “tech jobs”
can overlap in requirements and tasks greatly.
Technology is a complex component of the business
world and is forever advancing, it is important for
business to keep up with the advances and that entails
a strong technology department. From obtaining
information on the right decision, to the coding in the
systems, to the technical support assisting users of
the system, there are a variety of jobs in every
industry involving knowledge of technologies and
each is an important as the next.