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9/21 Amuse Bouche: Record the quote in
the bell work section of your binder then
          write your response.

  “ One cannot think well, love well, sleep
      well if one has not dined well”.
              ~Virginia Woolf~
Announcements:
Binder Check on Monday! Make sure you
have all Amuse Bouche/Bellwork responses,
class assignments, notetakers, article
summary, etc. up to date.
Homework assignment due Wednesday
(Prepare a meal for your family then take a
picture or write a summary. Must have
parent signature verifying that you prepared
the meal)
Cake Off Winners:
 Augusta Thompson


Celeese Dockery


Deb Kitchens



These students will go on to the state competition
 October 24th! Congratulations 
USFood’s “Food Show” Field Trip on 9/25 (Please
turn in permission slips by Monday 8am)
Jason Garcia
Deb Kitchens
Dani Antosh
Bethanie Spencer
Conner Long
Cameron Corens


We will be leaving at 730 am Tuesday- please dress
 Casual Professional. We will return at 6pm
Officer Training on 9/27 (Please turn in
       permission slips by Monday 8am)
Bethanie Spencer
Deb Kitchens
Jason Garcia
Dani Antosh
Katelynn Renzulli
Cameron Corens
Matthew Garciacona


         8am – 3pm , Wear professional dress
10/1 Apple Annie’s Field Trip (Please turn in
 signed form by Tuesday, September 25th)
10/5 Biosphere Field Trip (Please turn in
Permission forms by Tuesday, September
                  25th)
Objectives
Students will be able to:

1.  Identify the general rules of table service
2.  Explain side work for opening and closing
3.  Identify appropriate dress for
front of the house
Make a list of things that you
 think can make eating at a fine
dining (fancy) restaurant special.
    Be prepared to share with the class
Before/After
 1.   What is the proper way to handle flatware when
      serving guests?
 2.   Which guest should be served first at the table?
 3.   What are 2 ways that you will know a guest is done
      eating a meal/course?
 4.   What needs to be done before guests arrive and after
      they leave?
 5.   Describe appropriate dress for Front of the House.
K.I.M.
• Form of Concept      K=          I=          M=
                       Key Word or Information Memory
  Mapping              Concept     or data     Strategy
• Words in
  combinations or
  relevant context
  and not taught in
  isolation are more
  likely to be
  remembered
Vocabulary Term: Customer
Service
Effectively servicing guests/customers from the
 beginning to end of their purchase.




             http://www.123rf.com/photo_9069211_happy-waiter-and-waitress.html
Vocabulary Term: Soiled

To make
 unclean
 especially on
 surface.
Vocabulary Term: Clearing
 Removing soiled dishes
 from a guest table.
If unsure ask
Terminology: Team Work
   Team Work- Cooperative or coordinated
    effort on the part of a group of persons
    acting together as a team or in the interests
    of a common cause.
How do you know
the guest is finished with the course?
        Criss cross    4 o’ clock
Four Stations
                or Four Corners




1.   Go to your assigned station
2.   Discuss the prompt and take notes
3.   Rotate to the next station when time is
     called
4.   Return to your seats and be prepared to
     share
            4 Minutes at each station


                                               19
Which Is Correct?
(hold up fingers)

1.   Dinner plates are needed for coffee service
2.   If you are unsure if a guest is finished with a course
     you should go ahead and clear it.
3.   Beverages should be poured into beverage containers
     directly on table.
4.   Guest must remind you if they need utensils.
5.   Heavily soiled napkins should be replaced.
PREDICT
Predict what would happen if… There
were no folded napkins, no polished
glasses, and only half of the tables were set
for dinner service and several guest began
to arrive. Write down your prediction in
the “Assignments” section of your binder.
Be prepared to share.
Side Work
Small jobs that must be completed to ensure that
service runs smoothly.
   (Must be be done before service begins and after it
                        ends)
Brainstorm

 With the person next to you, list at
  least 6 side work duties that you
     think must be done before
            service begins.
        Be prepared to share
Graphic Organizer




Write down information from
the text or presentation into
   your graphic organizer
Dining Room Manager (DM)
  Opening Side Work
Check reservations (if any)
Draw floor plan plot tables and large
 parties
Supervise set up of dining room
Meet with chef for specials
Verify tables are set and detailed
Confirm drink specials (if any)
Run pre shift meeting
Dining Room Manager
Closing Side Work
      Do final walk through
      Ensure all closing duties have been
       completed and lock all doors
      Adjust lights
Hostperson
 Opening side work
Check cleanliness of restroom and
 lobby
Check messages
Return calls
Verify reservations for next
 business day (call and mark)
Thorough menu check (count,
 cleanliness, ensure they are
 correct menus)
Hostperson
Closing Side Work
  Wipe down menus
  Final check of the restroom and lobby
  Straighten host stand
  Ensure all guest checks are closed
  Final message check
  See DM for closing check out
Server
B.O.T.H. Opening Side Work
Place sanitation buckets
Clean and polish glasses for service
 and silverware
Cut lemons
Garnish tray for drinks if needed
Set up water glasses
Fill water pitchers
Make sure coffee and tea are made
 for service
Server
B.O.T.H. Closing Side Work
Return sanitation bucket
Place any soiled beverage containers in rack
Start organizing shelves with F.O.T.H. Server
 (Sugar caddies, tea, etc.)
Dump coffee and tea, clean
Wrap garnish trays
See DM for closing check out
Server
    F.O.T.H. Opening Side Work
Fold napkins
Polish silverware
Set tables
Detail tables
Set up service trays
Check and fill salt and
 pepper shakers (S&P)
Server
  F.O.T.H. Closing Side Work
Help replace tablecloths if needed
Wipe down salt and pepper shakers
Spot sweep dining room
Fill sugar caddies
Straighten service station (sugar
 caddies, tea, etc.)
See DM for closing check out
Bus Person
Opening Side Work
Verify dining room floor is clean and free of
 debris
Help set up dining room for service
Help set up water glasses and water pitchers for
 service
Set up Iced tea pitchers
Bus Person
Closing Side Work
  Clear tables and change soiled
   linens
  Take linen bag from B.O.T.H. to
   back
  Break down trays
  Wipe trays with sanitizing
   solution (wash if needed)
  See DM for closing check out
Pa r ap h rase                 rson nex
                                          t
                   ’re the pe t least
         With you e down a
         to you, writ          bout why
                     points a
          two key           te am while
            worki ng as a        o rk is so
                     n g side w
           completi
                     im portant.
                                 your key
                Su    mmarize         n words!
                           your ow
              points in          d to shar
                                            e
                   B e prepare
Think-Pair-Share
  Describe what you think is
    appropriate attire for a
       front of the house
     employee to wear and
              why.
Appropriate Dress
Clean solid shirt
Clean black pants
Clean apron
Clean non slip closed toed
 shoes
    **Every restaurant is
  different but, you can’t go
      wrong with a clean
          uniform**
                       http://www.uniform-ties.com/catering-services.php
Partner A turn to partner B.


 Tell or teach your partner the
two most important things you
  have learned so far at the
      station you are at...

 Switch roles and repeat the
          process.

                                  38
Before/After
 1.   What is the proper way to handle flatware when
      serving guests?
 2.   Which guest should be served first at the table?
 3.   What are 2 ways that you will know a guest is done
      eating a meal/course?
 4.   What needs to be done before guests arrive and after
      they leave?
 5.   Describe appropriate dress for Front of the House.
Find Someone Who…
Find someone who can answer
one of the questions on your
handout.

Have them write the answer and
sign your paper.

Now, find a different person
to answer another question.

Keep going until all of the
questions are answered.
Closure: Snapshot



                       Write a
                    “snapshot” of
                       today’s
                    learning in 25
                    words or less.

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FOH Service

  • 1.
  • 2. 9/21 Amuse Bouche: Record the quote in the bell work section of your binder then write your response. “ One cannot think well, love well, sleep well if one has not dined well”. ~Virginia Woolf~
  • 3. Announcements: Binder Check on Monday! Make sure you have all Amuse Bouche/Bellwork responses, class assignments, notetakers, article summary, etc. up to date. Homework assignment due Wednesday (Prepare a meal for your family then take a picture or write a summary. Must have parent signature verifying that you prepared the meal)
  • 4. Cake Off Winners:  Augusta Thompson Celeese Dockery Deb Kitchens These students will go on to the state competition October 24th! Congratulations 
  • 5.
  • 6. USFood’s “Food Show” Field Trip on 9/25 (Please turn in permission slips by Monday 8am) Jason Garcia Deb Kitchens Dani Antosh Bethanie Spencer Conner Long Cameron Corens We will be leaving at 730 am Tuesday- please dress Casual Professional. We will return at 6pm
  • 7. Officer Training on 9/27 (Please turn in permission slips by Monday 8am) Bethanie Spencer Deb Kitchens Jason Garcia Dani Antosh Katelynn Renzulli Cameron Corens Matthew Garciacona 8am – 3pm , Wear professional dress
  • 8. 10/1 Apple Annie’s Field Trip (Please turn in signed form by Tuesday, September 25th)
  • 9. 10/5 Biosphere Field Trip (Please turn in Permission forms by Tuesday, September 25th)
  • 10. Objectives Students will be able to: 1. Identify the general rules of table service 2. Explain side work for opening and closing 3. Identify appropriate dress for front of the house
  • 11. Make a list of things that you think can make eating at a fine dining (fancy) restaurant special. Be prepared to share with the class
  • 12. Before/After 1. What is the proper way to handle flatware when serving guests? 2. Which guest should be served first at the table? 3. What are 2 ways that you will know a guest is done eating a meal/course? 4. What needs to be done before guests arrive and after they leave? 5. Describe appropriate dress for Front of the House.
  • 13. K.I.M. • Form of Concept K= I= M= Key Word or Information Memory Mapping Concept or data Strategy • Words in combinations or relevant context and not taught in isolation are more likely to be remembered
  • 14. Vocabulary Term: Customer Service Effectively servicing guests/customers from the beginning to end of their purchase. http://www.123rf.com/photo_9069211_happy-waiter-and-waitress.html
  • 15. Vocabulary Term: Soiled To make unclean especially on surface.
  • 16. Vocabulary Term: Clearing Removing soiled dishes from a guest table. If unsure ask
  • 17. Terminology: Team Work Team Work- Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
  • 18. How do you know the guest is finished with the course? Criss cross 4 o’ clock
  • 19. Four Stations or Four Corners 1. Go to your assigned station 2. Discuss the prompt and take notes 3. Rotate to the next station when time is called 4. Return to your seats and be prepared to share 4 Minutes at each station 19
  • 20. Which Is Correct? (hold up fingers) 1. Dinner plates are needed for coffee service 2. If you are unsure if a guest is finished with a course you should go ahead and clear it. 3. Beverages should be poured into beverage containers directly on table. 4. Guest must remind you if they need utensils. 5. Heavily soiled napkins should be replaced.
  • 21. PREDICT Predict what would happen if… There were no folded napkins, no polished glasses, and only half of the tables were set for dinner service and several guest began to arrive. Write down your prediction in the “Assignments” section of your binder. Be prepared to share.
  • 22. Side Work Small jobs that must be completed to ensure that service runs smoothly. (Must be be done before service begins and after it ends)
  • 23. Brainstorm With the person next to you, list at least 6 side work duties that you think must be done before service begins. Be prepared to share
  • 24. Graphic Organizer Write down information from the text or presentation into your graphic organizer
  • 25. Dining Room Manager (DM) Opening Side Work Check reservations (if any) Draw floor plan plot tables and large parties Supervise set up of dining room Meet with chef for specials Verify tables are set and detailed Confirm drink specials (if any) Run pre shift meeting
  • 26. Dining Room Manager Closing Side Work Do final walk through Ensure all closing duties have been completed and lock all doors Adjust lights
  • 27. Hostperson Opening side work Check cleanliness of restroom and lobby Check messages Return calls Verify reservations for next business day (call and mark) Thorough menu check (count, cleanliness, ensure they are correct menus)
  • 28. Hostperson Closing Side Work Wipe down menus Final check of the restroom and lobby Straighten host stand Ensure all guest checks are closed Final message check See DM for closing check out
  • 29. Server B.O.T.H. Opening Side Work Place sanitation buckets Clean and polish glasses for service and silverware Cut lemons Garnish tray for drinks if needed Set up water glasses Fill water pitchers Make sure coffee and tea are made for service
  • 30. Server B.O.T.H. Closing Side Work Return sanitation bucket Place any soiled beverage containers in rack Start organizing shelves with F.O.T.H. Server (Sugar caddies, tea, etc.) Dump coffee and tea, clean Wrap garnish trays See DM for closing check out
  • 31. Server F.O.T.H. Opening Side Work Fold napkins Polish silverware Set tables Detail tables Set up service trays Check and fill salt and pepper shakers (S&P)
  • 32. Server F.O.T.H. Closing Side Work Help replace tablecloths if needed Wipe down salt and pepper shakers Spot sweep dining room Fill sugar caddies Straighten service station (sugar caddies, tea, etc.) See DM for closing check out
  • 33. Bus Person Opening Side Work Verify dining room floor is clean and free of debris Help set up dining room for service Help set up water glasses and water pitchers for service Set up Iced tea pitchers
  • 34. Bus Person Closing Side Work Clear tables and change soiled linens Take linen bag from B.O.T.H. to back Break down trays Wipe trays with sanitizing solution (wash if needed) See DM for closing check out
  • 35. Pa r ap h rase rson nex t ’re the pe t least With you e down a to you, writ bout why points a two key te am while worki ng as a o rk is so n g side w completi im portant. your key Su mmarize n words! your ow points in d to shar e B e prepare
  • 36. Think-Pair-Share Describe what you think is appropriate attire for a front of the house employee to wear and why.
  • 37. Appropriate Dress Clean solid shirt Clean black pants Clean apron Clean non slip closed toed shoes **Every restaurant is different but, you can’t go wrong with a clean uniform** http://www.uniform-ties.com/catering-services.php
  • 38. Partner A turn to partner B. Tell or teach your partner the two most important things you have learned so far at the station you are at... Switch roles and repeat the process. 38
  • 39. Before/After 1. What is the proper way to handle flatware when serving guests? 2. Which guest should be served first at the table? 3. What are 2 ways that you will know a guest is done eating a meal/course? 4. What needs to be done before guests arrive and after they leave? 5. Describe appropriate dress for Front of the House.
  • 40. Find Someone Who… Find someone who can answer one of the questions on your handout. Have them write the answer and sign your paper. Now, find a different person to answer another question. Keep going until all of the questions are answered.
  • 41. Closure: Snapshot Write a “snapshot” of today’s learning in 25 words or less.

Hinweis der Redaktion

  1. Students will jot down there responses and then revisit at the end of the lesson
  2. Critical Thinking Strategies for Diverse Learners Kuzmich, 2009
  3. Distribute the “Four Squares” handout. Service rules are posted in 4 corners of the room. Students complete the questions and then wait until teacher instructs to rotate to the next station. 11. Four Stations or Four Corners teacher posts questions, photos, quotes, etc. at four (or more) stations around the room teacher assigns groups of students to each station students discuss and take notes after the teacher calls time, the students rotate to another station when students have visited all stations, students return to their desks to do an individual assessment
  4. 1. Hand signals: thumbs up or thumbs down to indicate agreement or disagreement use fingers to indicate a number selection such as “Which is the correct solution one, two or three?” teacher gives feedback to the students
  5. 2. Whiteboards/Slates student writes answer or solution to a question posed by the teacher teacher solicits all students to show at the same time teacher gives feedback to the students
  6. Have students complete graphic organizer while advancing through the following slides. 19. Graphic Organizer teacher presents graphic organizers, like a concept map, light bulb, etc. to the students to complete during a presentation teacher debriefs students
  7. DM: Dining Room Manager
  8. 6. Paraphrase student writes down one or two main ideas directly from the text or notes student now paraphrases these ideas in their own words teacher provides feedback
  9. 3. Think-pair-share teacher presents a question teacher gives wait time for student to form answer teacher instructs students to share their answer with a partner teacher calls on non-volunteers to share with the class
  10. Teacher explains that every restaurant is different and they may require that an employee wear a specific uniform.
  11. 20. A-B Partner Teach partner A turn to partner B tell or teach your partner the two most important things you have learned so far about... switch roles and repeat the process teacher calls on non-volunteers
  12. 32. Find Someone Who . . . teacher provides a handout with questions each student must find someone in the class who knows the answer to that question student who knows the answer signs the paper for student one first student then must find a different person to answer another of the questions this process continues until someone has a filled out sheet or time is called by the teacher teacher provides feedback
  13. 30. Snapshot teacher provides a prompt from the lesson students must write a “snapshot” of the lesson in 25 words or less teacher uses a strategy to check all