Systems Thinking for Service Design
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Besplemennova Y., Tassi R.
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Systems Thinking for Service Design
- 1. RDS 2018 ROBERTA TASSI & YULYA BESPLEMENNOVA System Thinking for Service Design
- 2. WHY WE ARE HERE RDS 2018
- 3. WHY WE ARE HERE RDS 2018
- 4. RDS 2018 WHY WE ARE HERE
- 5. WHY WE ARE HERE ANAB JAIN We need more than human-centered design to deal with future transformations RDS 2018
- 6. SYSTEMS THINKING THEORY Karl Ludwig von Bertalanffy understanding of living organisms RDS 2018 Norbert Wiener’s model of an organization as an adaptive system Benjamin Brutton The Stack: On software and sovereignty
- 7. RDS 2018 INTERCONNECTIONS PURPOSE 2. 3. ELEMENT 1. SYSTEMS THINKING GRAMMAR
- 8. RDS 2018 we need to observe systems in dynamics to better understand their behaviour and how they can evolve over time
- 10. From static to dynamic personas Set potential end-states and work on the evolution and transformation of behaviours over time EVOLVING PERSONAS RDS 2018
- 11. THE CHALLENGE 57%5% 14% RDS 2018
- 14. SYSTEM THINKING PER IL SERVICE DESIGN THE OUTCOMES
- 15. THE OUTCOMES e.g. What would prevent them from becoming aware? e.g. What would help them become aware? RDS 2018
- 16. RDS 2018 we need to understand the interconnectedness of a given system, its subsystems and other external systems
- 17. RDS 2018 EVOLVING SYSTEM MAPS
- 18. From connections to system loops Map the interconnections between all the roles involved as a giving/ receiving relationship RDS 2018 EVOLVING SYSTEM MAPS EVOLVING SYSTEM MAPS
- 22. THE PROCESS Versamento della tassa di soggiorno Dichiarazione dei flussi turistici Registrazione degli alloggiati COMUNE QUESTURA REGIONE RDS 2018
- 23. THE OUTCOMES Versamento della tassa di soggiorno Registrazione degli alloggiati Trasferimento dati a fine ISTAT RDS 2018
- 24. RDS 2018 we need to focus on the long- term consequences of what we do, and of the externalities that were not taken care off in the previous solutions.
- 25. EVOLVING PROJECT ROADMAPS RDS 2018
- 26. From project to process outcomes Consider all the opportunities you have to generate value along the journey RDS 2018 EVOLVING PROJECT ROADMAPS
- 31. THE OUTCOMES “Now I can go back to my people and teach them what I’ve learnt on fire prevention and response” J. FROM KHAYELITSHA RDS 2018
- 33. RDS 2018
- 34. DYNAMIC PERSONASSYSTEM THINKING FOR SERVICE DESIGN RDS 2018 PERSONAS SYSTEM MAPS ROADMAPS