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Managing behavioural conflict workers training
1.
Managing Behavioral Conflicts (Personality
differences and conflict management) RCCG WORKERS TRAINING
2.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 11 COURSE
OBJECTIVES The objectives of this course are to: a) Enable workers learn about the characteristics of the various personality types that may exist within their groups/ministries; and b) Educate workers on the various techniques to handle conflicts which may arise in their groups/ministries.
3.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 22 TEMPERAMENTS INTRODUCTIONTO
TEMPERAMENTS • As human beings, there are “reasons” for everything we do though we sometimes find it difficult to understand why we think like we think, feel like we feel, or act like we act in life. According to the scientific analysis all human personalities are commonly divided up into four major categories and these four types are further broken down into two categories — Extroverts and Introverts. • Extroverted Personalities: are more “out-going,” more sociable. (Choleric and Sanguine) • Introverted Personalities: are more shy and “reserved”. (Melancholy and Phlegmatic) This lecture is therefore important for us as workers as it helps us to fully appreciate and learn how to deal with our differences.
4.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 33 TEMPERAMENTS THE
FOUR CATEGORIESOF TEMPERAMENTS Sanguine Phlegmatic Choleric Melancholic
5.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 44 TEMPERAMENTS THE
FOUR CATEGORIESOF TEMPERAMENTS Strengths • Is warm, lively, never at loss of words • Is responsive to people, enjoyable, optimistic, apologizes easily, engages in activities requiring energy Weakness • Is emotionally unpredictable • Forgets promises and obligations • Is sometimes disorganized Strengths • Is confident, strong- willed, self determined, self-sufficient, fearless and bold • Is a good organizer and promoter Weakness • Is insensitive to the needs of others, sometimes disgusted by the tears of others and almost never cries • Can be cruel, blunt, bossy, domineering SANGUINE CHOLERIC
6.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 55 TEMPERAMENTS THE
FOUR CATEGORIESOF TEMPERAMENTS Strengths • Is calm, dependable, good-natured, pleasant and peace-loving • Has many friends because they are easy-going Weakness • Is sometimes too calm, slow and lazy, indecisive • They don’t get involved, selfish and stingy, indifferent about others Strengths • Though makes friends cautiously, they can be very dependable • Has strong perfectionist tendencies and likes detailed, intellectual work • They love music and art; can be deep reflective thinkers Weakness • Critical of other imperfections • Can be very impractical, hesitant to begin a new project and over –analyses things • Can be moody and gloomy MELANCHOLYPHLEGMATIC
7.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 66 CONFLICTS •
The subsequent sections will give workers steps to practical conflict resolution processes that they can use to resolve conflict disputes of any size. • Workers will also be provided a set of skills in solution building and finding common ground. Given the uniqueness of our personalities even as workers, there is bound to be conflict when we work together...
8.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 77 •
Conflict situations are an important aspect of the workplace/community. A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. • Conflicts are common. • Is conflict a bad thing? Not necessarily. Often, a conflict presents opportunities for improvement. Therefore, it is important to understand (and apply) various conflict resolution techniques. CONFLICT RESOLUTION WHAT IS CONFLICT? Forcing Win-Win (Collaborating) Compromising Withdrawing Smoothing Conflict Management Techniques
9.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 88 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES: WIN-WIN Collaboration involves an attempt to work with the other person to find a solution to the problem in hand (the one that most satisfies the concerns of both parties). • Examples of when Win-Win may be appropriate: o When consensus and commitment of other parties is important o When a long-term relationship is important o When it is required to address the interests of multiple stakeholders • Possible Advantages: o Leads to solving the actual problem o Builds a foundation for effective collaboration in the future o You earn the reputation of a good negotiator • Caveats: o Requires a commitment from all parties to look for a mutually acceptable solution o May require more effort and more time than some other methods. Win-Win (Collaborating)
10.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 99 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES: WITHDRAWING Also known as avoiding. This is when a person does not pursue her/his own concerns or those of the opponent. He/she does not address the conflict, sidesteps, postpones or simply withdraws. • Examples of when Withdrawing may be appropriate: o When the issue is trivial and not worth the effort o When more important issues are pressing, and you don't have time to deal with it o When you are unable to handle the conflict (e.g. if you are too emotionally involved or others can handle it better) • Possible Advantages: o When the opponent is forcing, you may choose to withdraw and postpone your response until you are in a more favourable circumstance for you to response o Gives the ability/time to focus on more important or more urgent issues instead • Caveats: o Not acting may be sometimes be interpreted as an agreement. o Sometimes withdrawing may negatively affect your relationship with a party that expects your action Withdrawing
11.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 1010 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES: COMPROMISING Compromising looks for a mutually acceptable solution which partially satisfies both parties. • Examples of when Compromising may be appropriate: o To reach temporary settlement on complex issues o As a first step when the involved parties do not know each other well o When collaboration or forcing do not work • Possible Advantages: o Faster issue resolution. o Can provide a temporary solution while still looking for a win-win solution o Lowers the levels of tension and stress resulting from the conflict • Caveats: o May result in a situation when both parties are not satisfied with the outcome o May require close monitoring and control to ensure the agreements are met Compromising
12.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 1111 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES: SMOOTHING Smoothing Also known as accommodating. Smoothing is accommodating the concerns of other people first of all, rather than one's own concerns. • Examples of when Smoothing may be appropriate: o When the issue is not as important to you as it is to the other person o When you accept that you are wrong o When you have no choice or when continued competition would be detrimental • Possible Advantages: o In some cases smoothing will help to protect more important interests while giving up on some less important ones o Gives an opportunity to reassess the situation from a different angle • Caveats: o There is a risk to be abused, i.e. the opponent may constantly try to take advantage of your tendency toward smoothing/accommodating. Therefore it is important to keep the right balance and this requires some skill.
13.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 1212 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES: FORCING Forcing Also known as competing. An individual firmly pursues his or her own concerns despite the resistance of the other person. This may involve maintaining firm resistance to another person’s actions. • Examples of when Forcing may be appropriate: o In certain situations when all other, less forceful methods, don’t work or are ineffective o When a quick resolution is required and using force is justified (e.g. in a life- threatening situation, to stop an aggression) • Possible Advantages: o May provide a quick resolution to a conflict o Increases self-esteem and draws respect when firm resistance or actions were a response to an aggression or hostility • Caveats: o May negatively affect your relationship with the opponent in the long run o May cause the opponent to react in the same way, even if the opponent did not intend to be forceful originally
14.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 1313 CONFLICT
RESOLUTION CONFLICT RESOLUTION TECHNIQUES Forcing Win-Win (Collaborating) Compromising Withdrawing Smoothing Despite our different personalities proper application of the resolution techniques in their appropriate contexts and of course the help of the Holy Spirit always guarantees harmony in our groups/ministries even when conflicts arise.
15.
©2015.TheRedeemedChristianChurchof God,RoyalGenerationYouthParish,1-5AdmiraltyRoad,LekkiPhase1 1414 COURSE
SUMMARY 1. All human beings are unique in their behavior but can be classified into four major personality types – Sanguine, Choleric, Melancholic and Phlegmatic. 2. All personalities have their strengths and weaknesses which must be understood if we are to work together effectively. 3. Due to our personality differences, conflicts are bound to arise. 4. There are five techniques for resolving conflicts – Withdrawing, Forcing, Win-Win, Smoothing and Compromising. 5. Despite our different personalities proper application of the resolution techniques in their appropriate contexts and of course the help of the Holy Spirit always guarantees harmony.
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