iTel Switch is a single Softswitch platform for global Retail, Wholesale, Calling card & Call shop business. Being a highly customizable and scalable VoIP Softswitch with integrated billing, it serves as an ideal platform for all the VoIP service providers who want to provide a wide range of VoIP services.

1. Mobile VoIP, IP Communication & Enterprise Solution Platform

2.  Eco System of VoIP Industry
 Call Flow of iTel Switch
 Basic Work flow of iTel Switch
 Business Models of iTel Switch
 Technical Specifications of iTel Switch
Agenda
 USP of iTel Switch
 Other Modules of iTel Switch
 Competitors of iTel Switch
 Miercom Certification

3. 3
Tier 1 Carrier
 A tier-1 carrier has a direct connection to the Internet and the networks to deliver
voice and data services. Example - AT&T, Verizon, Airtel and
T-Mobile.
Tier-2 Carrier  A tier-2 carrier operates the same way, except it may get a portion of its network
from a tier-1 operator .Example – idt.net
Tier-3 Carrier  Tier-3 refers to a carrier who gets 100% of its network through a tier-1 or tier-2
operator and also directly connected to end users. Example - Local service
provider like Inaani Pte Ltd.
Ecosystem of VoIP Industry

4. 4
Switch Providers for Tier-1,2 &3
Tier 1
Tier 2
Tier 3

5. iTel Switch in Ecosystem of VoIP
Wholesale
Tier 1
Retail
Tier2 & Tier 3
5

6. Call flow of
Terminating
Route
Terminating Carrier Terminating EndOriginating End
Originating
Route Route
6
Terminating EndOriginating End
Call flow (Dialer-Dialer)
Call flow (Dialer-GSM)
Originating
Route
Terminating
Route

7. 7
USP of iTel Switch
Quickest Call Connectivity
Balance Never Go Negative
Advanced Security [IP Based Firewall & 2FA]
Advanced Routing
Behavior based alarm system
Integrated Billing
Supports all business models [wholesale, Retail, Calling Card, Enterprise etc.]
Performance - Certified by Miercom

8. 8
Miercom Certification
Miercom is the most reputable leading network testing firm specializing in security and
communications-related product testing and analysis for 30+ years.
 Maximum 14,000 SIP registrations/Sec
 CPS 625 for mentioned hardware
 Maximum handled call in one server (Mid Level H/W):
 15,000 calls without Media
 5,000 calls with Media

9. 9
Number of Server
• 1
Hardware Platform
• Intel Xeon 2.66 GHzx86_64
• 32 GB Ram
• Centos release 6.4
• 24 CPU Cores(Quad; Hex-Core; Intel Hyper Threading Disabled)
Software Version
• iTel Switch Plus Version 5.0.x
System Tested under following configurations

10. 10
Login with
2FA Security
Rate Plan
Management
Client/IP
Management
Route
Management
Call
Simulator
Basic Work Flow of

11. 11
2FA Security
For the first time in Switch Platform
Secondary authentication protects iTel Switch from hacking attempts.

12. 12
Rate Plan Management
Prefix wise Multiple Rate Plan
Supports Package, F&F Rate & Peak and Off Peak based Rate Management
Easy modification of Rate Plan by changing (% Value) in existing Rate Plan
Future Date wise Rate Management
Destination wise TAX Activation Facility
Fast upload and Easy to download Rate Plan as CSV File.
Separate Rate Plan for different types of services [Voice Call, On Net Call, MTU, SMS]

13. 13
Client/IP Management
Supports N Level Resellers and Commission based or Rate based Resellers
Supports both Prepaid and Postpaid client
Termination prefix and Strip prefix to adjust Termination Call with Prefix
Client Wise Separate IVR, call limit, Currency and profile management
Client Authentication by IP, Prefix & Caller ID

14. 14
Route Management
Loss Less Routing (LLR)
Least Cost Routing (LCR)
Quality Based Routing
Quality Based LCR Routing
Percentage Based Routing
Time Based Routing
Client wise Separate Routing
Protocol Based Routing

15. 15
Call Simulator
Available route checking facility for a dialed number
Routing Sequence and its status checking facility among available routes
Call from any specific PIN of any level to check rate, route & balance issue
Gateway and route quality checking facility
Mailing facility of sending report to the vendor

16. Other Modules of
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17. 17
Multilayer Security
IP Based Firewall in switch for call Authentication
Encrypted Password In Database
Role Based Access Control
User wise IP Based Authentication
Auto Expire (After 1st use, After 30 Days and Configurable)
Billing Activity Log Trace

18. 18
Alert System
System Alert for Unusual Disk, CPU, Memory Usage and Route Down
Performance Alert for unusual ASR, ACD and Average PDD
Each Route wise separate alert for unusual ASR, ACD and Average PDD
Behavioral Alert for Unusual No. of Calls and Termination Gateway Down
Alert for Unwanted Recharge, Low Balance, and Unauthorized User Access

19. 19
Monitoring Dashboard
Live Call Status
Live Origination and Termination Carrier Status
Last Day call Status
Revenue information
Server Status

20. 20
Analysis & Reporting
Real time Active call , Live call logs & SIP Log trace.
Reports based on Origination/ Termination Destination wise/IP Client Wise.
Reports based on Origination/ Termination Client wise/IP Wise.
Detailed report (Successful & Failed Authentication).
Summary report (Hourly, Daily & Monthly).
Specific Search (Callee and Called Number, Duration based, Disconnect Cause Code).
Gateway wise ACD/ASR/PDD Wise Report
Comprehensive Monitoring Reports as Graphs( Time wise, Client Wise, Hourly, Daily &
Monthly wise)

21. 21
Payment Management
Supports major Online Payment Gateways to Receive payment
Clients can make payments at bank and upload information in system for the admin
Recharge Card generation
Manual Recharge process
Supports promotion on recharge

22. 22
Presently Supported Payment Gateways
WORLD PAY STRIPE
Master Card MIG PayPal
WORLD PAY PAY DOLLAR
MPESA Brain Tree
CASHU Authorized.net
Payment Wall Ingenico
eProcessing Google & Apple In-App Purchase

23. 23
Package Management
Separate Voice packages Management
Package Auto Renew
Easiest way to address target market demand through introducing different packages.
Easy short code configuration for easy package dialing.
Easy searching option to trace information of different Voice Packages
Report generation on different packages or an individual package or summary information of
total subscriber number and package amount.

24. 24
Calling Card Platform
DID wise separate Configuration
PIN & PIN-less calling facility
Multi Level IVR
PIN-less number registration for cards and customer accounts
DID wise Separate Reporting & Profit Calculation
Online DID Purchase facility & Renew

25. 25
DID Management
Supports Calling card, Call Back, DID Extension, Personal DID & DID Multiplexing
Online Personal DID Purchase facility
Supports Multiple Currency, Speed Dials & FnF
Most advanced Interactive Voice Response (IVR) system in multiple languages
DID Wise Reporting, Profit Summary Report

26. 26
Call Shop Platform
User can use his call shop module directly from his main billing
Main switch owner can enable/disable call shop module for his child reseller
Any level reseller to go for the Call shop feature, even if the parent account have that feature
Parent switch owner can monitor Call shop along with call shop manager
Report generation can be both call shop and booth wise
Instant Invoice and print facility
Color Based both status Management
Can use own required Booth Name

27. 27
Mobile Top Up
Recharge any mobile from any location using the same PIN
Supports all major international Mobile Top Up Gateway
Supports Mobile Top up for Reseller, End User and Origination IP client
Advanced Reporting- Client wise, country Wise and Mobile Operator wise
Supports Security Control

28. 28
IM Broadcasting
No word limitation for the broadcasted content.
Country wise, PIN batch wise and Individual PIN number wise message broadcasting.
Push notification to broadcast message in offline mood.
Target group based Broadcasting : All, Zero balance, not using, not recharged etc.
Instant & messages scheduling
Reporting on : Date wise, status wise (all, pending or sent) or deleted message wise

29. 29
Data Backup
Instant Backup from Web Panel
Can do schedule Backup
Display Real-time backup status
System sends automatic alerts in case of data replication failure

30. 30
Service Restart
All components in a solution you can restart from here
Instant Restart and Schedule Restart facility
Display Service wise Status

31. 31
 Wholesale
 Retail
Business Models of

32. USP of Wholesale
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Distributed Architecture and multiple Signaling integration
Miercom certified Soft switch
Quickest Call Connectivity
Advanced Routing Tools to make sure Cost effective Routing & Call/Route Simulator
Multiple Protocol Support [SIP, H323 & SIP-I] and Audio Codec Conversation
Supports both Proxy and Non-Proxy.
Specific carrier wise Proxy/Non-Proxy configuration
Behavior Based Alarm System
CDR reconciliation facility for dispute management
Security Device for 2nd Layer Authentication and IP Firewall Management
Instant Wholesale BUY and Sell

33. USP of Retail
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Advanced Security with IP Based Firewall and Security device for 2nd Authentication
Fastest call connectivity
Wholesale and Retail Business in Same Platform
Behavior Based system Monitoring Alarm to make sure Security, Quality and Smooth Service.
Mobile TOP and Mobile Money Transfer Business Model in same Platform
Supports Multiple User Friendly Billing Interfaces for resellers ;so migrating from different platform
provides them familiarity
Mobile TOP and Mobile Money Transfer Business Model in same Platform
All facility in same switch like Voice, SMS, MTU, IM, Video Call etc.
Cost effective Solution where Byte saver, Balance Server and Switch all work in same Server
Advanced Auto Signup Technology and Business formula to support Present Business Trend

34. Supported
Protocols
H.323, SIP (RFC 3261), SIP-1, MSRP, SIP Simple
Media: RTP, RTCP
Codec Support
Audio :
 In transparent mode bypasses all standard audio codecs
 in conversion mode: AMR, G.711 , G.729
Video : H.263, H.264
Web Server Jakarta, Apache
SMS SMPP & HTTP
Database Oracle, MySQL & MS-SQL
Platform Linux / Unix Based
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Technical Specifications of

35. Name of Zones Name of Competitors
Europe GENBAND, VoIP Switch, Porta One, Voxvalley
America VoS
Me Pak Sippy, VOS, Nexge
Asia Pacific VOS, Sippy, Vox, Porta & Media Core
Me-BD Core4,VSR,NexG
Me-India Nexge, VOS
Africa Morebilling, Voipswitch
Russia & CIS RTU (ex SwitchRay), iTooLabs (Portal), IskraTel, Eltex, Protei
Competitors of

36. Thanks
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