Learn how QlikView Business Discovery is enabling Delhi International Airport Ltd. (DIAL) with strategic decision making. The speaker shares his views on how Qlik is helping DIAL in their Business Intelligence & Analytics approach to fact-based decision making

1. Business Discovery – for competitive advantage
GMR - DIAL’s perspective
23rd May, 2014
Subir Hazra
Information is the oil of the 21st century, and analytics is the combustion engine

2. Airport Ecosystem
Airport Operations
Airlines
Passengers, Freighters, Charters, Defense
Aircraft Handling
• Ground Handling Agencies
• Cargo Handling Agencies
• Fixed Based Operators
Govt. Agencies
• Security – CISF / BCAS
• Immigration
• Customs
• Health Services
Operation Support
• Air Traffic Control
• Fuel Supply
• Aircraft Maintenance &
Repairs
Pax Convenience
• Retail – F&B, Duty
Free, Books,
Accessories etc
• Car Parking
Transportation
• Service Operators
• Terminals – Metro,
Bus, Taxi etc
• Inter terminal
Passenger Stay
• Hotels
• Accommodation
Centers
• Lounges
Utility Services
• Water & sanitation
• Electricity
• IT & Telecom
• Roads; etc
Others
• Commercial
Property
Development
• Landscaping
Vast scale of operation ;handling > 5000 acres of property ;movement of >1 lakh passengers per day through terminal,
managing a conglomerate of inter related activities under one roof – hospitality, retail, engineering, IT, security…..
“A need for integrated and accurate data to efficiently manage this complex ecosystem was initiated…

3. Sheer size of Business & Complex Business Ecosystem
• High passenger traffic: > 36Mn Pax. per annum
• High number of sub systems e.g. SAP,UFIS,AODB,BMS,BHS,CUPPS,EPOS,ICMS
• Large number of concessionaires (100+) with multiple legal obligations & contractual relationships
(like joint ventures) and thousands of transactions daily
• 5 different terminal each having diverse operational systems
• Multiple external stakeholders, each with their own reporting & compliance requirements: MoCA,
DGCA, AAI, AERA etc.
• Effective deployment of executive time of senior management of DIAL for strategic issues as the
rigor of reviews will come down by having MIS
Why MIS ???
Given this complexity, the MIS system for DIAL needed to be highly automated, flexible, scalable, prompt &
consistent.

4. Why QlikView finally?
Post detailed analysis & Proof of concept(POC) done by several BI solutions, DIAL Steering Committee was
convinced on capability of the evolving BI
 User Friendly with Dynamic dashboards &
Interactive analytics
 Self serviced, live data & reports from users
 Value of time, to serve the immediate
business needs
 Low TCO (total cost of ownership)
 Cost effective
 Safe & Secure
 Scalable
 Multi-faceted data into one
dashboard in a real-time manner
 Insights into customer behavior
 Enhance operational efficiency
 Improved decision making
 Informed employees

5. Approach …
System Requirement Study
Blue Print
Preparation and
Sign Off
Prototype Development &
User Acceptance Test
AODB
EPOS &
SPECTRUM
SAP
ICMS
BMS
REMEDY
Legacy
Systems
(Excel)
Hardware Installation
Technical System
Study
Development partner - ICON
Resources

6. Key benefits
Operational
Efficiency
Better asset
utilization
monitoring
Airlines wise
OTP (On time
performances)
Analysis of
Airport traffic
Revenue
Enhancement
Real time data
Granularity of
data
Customer
profiling
Immensely benefitting in terms of:
- Repository of historical data
- Data consistency
- Integration of multiple data sources
- User friendly interface
- Instant availability of data to the desired
detail

7. Thank You