e-to-e-reporting potentials end-to-end-reporting versionskontrolle kostenkontrolle proof-of-concept domains poc pilot transparenz roi versioning stati-kontrolle einsparung "contract management" "business prozess" "underpinning contract" "service katalog" "it prozesse" "organisational level agreement" organisational level agreement contract management business prozess underpinning contract service katalog it prozesse provider geschäftsprozessmanagement vertragslaufzeit business service management prozessmanagement leistung it service management iso/iec 20000 bsm leistungserbringer service-level-kennzahlen itil v2 service level agreement service level gpm leistungsbezieher kpi verfügbarkeit messen eskalationsmanagement
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