This document discusses navigating the "new normal" with self-healing infrastructure automation. It outlines several challenges facing government agencies in the new normal, including the need for efficiency and cost containment, ensuring business continuity and supporting remote work, prioritizing security and compliance, and achieving faster time to value. The document recommends investing in automation now to address these challenges by automating workflows, consolidating tooling, ensuring service continuity, automating compliance policies, and gaining quick wins. It provides examples of how organizations have benefited from Puppet automation solutions.
3. Agenda
3 The New Normal
● Introducing the “new normal”
● Challenges facing federal agencies
● Solutions built for scale
● Addressing your questions
4. Housekeeping
4 The New Normal
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6. Investing in Our Future
6
Welcome to the ‘New Normal’
Efficiency &
Cost Containment
via automation.
Business Continuity
& Remote Work
takes on a new
meaning.
Compliance &
Security takes a front
seat.
Time to Value has
never been more
important.
The New Normal
9. Efficiency & cost containment
Challenges for
The New Normal9
• Understanding IT assets and reducing costs
• Modernizing IT operations and evolving the organization
• High outsourcing costs for infrastructure maintenance
• Standardizing toolsets
10. Upskill workforce by mandating automation
Automate key workflows — resource discovery, incident
remediation, etc.
Consolidate and standardize tooling
Efficiency & cost containment
The New Normal10
Invest now:
11. • 200+ apps
• Previously took multiple days and
manual process to deploy an app
• Built automated self-service solution
using Puppet, enabling devs to deploy
apps in minutes
• Results: Increased deployment
frequency to 3,000+ deployments/year
Civilian Agency
11 The New Normal
12. 12
Business continuity
& remote work
74% of companies plan to adopt
permanent remote work policies and
a quarter expect that at least 20% of
their employees will remain remote
for the long term.
The New Normal
13. PUPPET PRESENTATION TEMPLATE - SAMPLE SLIDE CATALOG13
Invest now:
Ensure uninterrupted delivery of critical IT services
Automate configuration of critical services
Ensure system configuration states are easily recoverable
Business continuity & remote work
16. Security & Compliance
● Constrained budgets
● Cyber attacks increasing in frequency and severity
● Lack of skilled cybersecurity experts
● Manual process for remediating security vulnerabilities
Challenges for
The New Normal16
17. Automate compliance policies and harden infrastructure
Automate the gap between security vulnerability,
identification and remediation
Invest now:
Security & Compliance
The New Normal17
18. Energy Agency
• Subject to DISA STIG standard
• Hybrid estate consisting of mostly Windows
+ Red Hat Linux
• Previously all servers were snowflakes and
they had a 30% STIG compliance rate and
high penalties
• Results after deploying Puppet: Increased
STIG compliance to 98%
The New Normal18
19. 19
Time to Value
The best way to bring value
to your organization today is
to leverage automation.
20. Take advantage of services and support that vendors offer
Automate the low hanging fruit to gain quick wins
Start small and expand automation footprint
Invest now:
Time to Value
The New Normal20
21. PUPPET OVERVIEWPUPPET OVERVIEW
75% of ICE’s 20,000 servers are
managed by Puppet Enterprise.
Server provisioning is now 144 times faster,
giving developers more time for actual development work
(Increase from 300 servers per admin to 700 servers per admin)
Provisioning dev environments reduced from 1 or 2 days
to just 21 minutes.
21
22. “
PUPPET OVERVIEW22
[Years ago,] one admin could run 300
servers. Today, some teams are able
run 700 or 800 servers per engineer
in the ICE trading system—because
they’re Puppetized.”
Pope Davis,
senior director of systems engineering at ICE
25. 25
Our Focus
Efficiency &
Cost Containment
Business Continuity /
Remote Work
Security & Compliance
25
Time to Value
Model Driven
Open Source
Control plane for your infrastructure with intelligence
from the individual through the executive.
Task Driven Event Driven
CloudEdge Datacenter
Interoperable
The New Normal25
26. Make infrastructure actionable, scalable and intelligent
CD4PEEnterprise
Compliance
(Under Development)
Remediate
Content & Communities
Partnerships & Integrations
26
27. Automation drives performance
High performers automate
of config management tasks
Time spent on manual processes
28% 46%
High performers Low performers
Source: 2017 State of DevOps Report.
The New Normal27
72%
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