Be a yardstick of quality. Some people aren't used to an environment where excellence is expected...Create that environment with your excellent etiquette.
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Business etiquette
1. WHAT IS ETIQUETTE ?
ďŹâ ETIQUETTEâ is about presenting
yourself with the kind of polish that
shows you can be taken seriously.
ďŹThe word âetiquetteâ is derived from
French which actually means a
âticketâ, your ticket to getting anything
and any place you want.
ďŹEtiquette in simpler words is defined
as good behaviour which distinguishes
human beings from animals.
3. ETIQUETTE
ďŹ It refers to norms and standards for
behavior that is socially acceptable and
being comfortable around people.
Research conducted by Harvard
University shows that technical skills and
knowledge accounts for only 15% of
getting, keeping and advancing in a job.
85% of the job success is connected to
people skills.
4. PRINCIPLES UNDERPINNING ALL
ETIQUETTE :
ďŹ GOLDEN RULE : Treat others as you
would like to be treated.
ďŹ PLATINUM RULE : Treat others as they
would like to be treated.
8. PRESENCE
People begin to evaluate us before any
words are even spoken.
âWho you are speaks so loudly I do not hear
what you say â â Emerson
9. NEED FOR ETIQUETTE
ďŹ Etiquette makes you a cultured individual who leaves
his mark wherever he goes.
ďŹ Etiquette teaches you the way to talk, walk and most
importantly behave in the society.
ďŹ Etiquette is essential for an everlasting first impression.
The way you interact with your superiors, parents,
fellow workers, friends speak a lot about your
personality and up- bringing.
ďŹ Etiquette enables the individuals to earn respect and
appreciation in the society. No one would feel like
talking to a person who does not know how to speak or
behave in the society.
10. TYPES OF ETIQUETTE
1. Social Etiquette
2. Bathroom Etiquette
3. Wedding Etiquette
4. Corporate Etiquette
5. Meeting Etiquette
6. Telephone Etiquette
7. Eating Etiquette
8. Business Etiquette
12. Why should you smile ?
ďź Smiling when dealing with Clients
helps to create a friendly atmosphere
ďź Smile shows that you are enjoying
your work
ďź Our smile says to Clients â We are
glad youâre hereâ,or, you are pleased
to meet him
ďź Smiling is good for your health
14. HANDSHAKE
ďŹ Handshake is a gesture of Acceptance and
Welcome
ďŹ Extend your right hand
ďŹ Web to web, finger to finger
ďŹ Give slight pressure
ďŹ Grasp the personâs hand Firmly and Completely
ďŹ Look into the eyes and smile
ďŹ Release the hand in 3 seconds
ďŹ But no matter what, never refuse to accept
anyoneâs hand
15. HANDSHAKE
ďŹ PUMPER
ďŹ DEAD FISH pumper
ďŹ SQUEEZER
ďŹ TWO HANDED
Equal
( eye contact) Dead fish
ďŹ EQUAL,WITH handshake
DIRECT EYE
CONTACT
Two handed squeezer
20. MIDDLE
Choose safe topics, like :
Sports..
Books..
Movies..
Art..
Travel..
ââBE MORE INTERESTED THAN
INTERESTING ââ
21. BREAK-AWAY
ďŹ Stay not more than 10 minutes in one place
ďŹ Break away lines : Iâm going to circulateâŚor,
I see someone, I must meet..
ďŹ Tell them, you enjoyed speaking with them
22. And last but certainly, not the least..
BE POSITIVE in your Outlook!!