1. Puja Bajaj
Address: WZ-6, 3rd
Floor, Mukherjee Park, Tilak Nagar, New Delhi – 110018
Mobile: +91 8527795468 | E–mail: firstname.lastname@example.org
Senior Level | Deliverables of Business Parameters | Banking/Finance/Accounts Sector
Proactive and results-oriented finance professional with a rich experience of about 10+ years in
sectors like Banking, Finance and Travel.
MBA in Finance; presently associated with Ericsson India Global Services Pvt. Ltd as Senior
Regional Improvement Manager - Accounts Payable Services – Business Excellence Unit of P2P
Hands on experience in areas like Accounts Payable/Receivable, Remittance, Customer Service,
Regulatory review, etc.
Strong analytical, decision making and supervisory skills. Proven track record of achievements in
delivering results, leading and mentoring peers and driving team efforts towards achieving long-term
and short-term organizational goals.
Possess knowledge about various AP business markets, tax applicability in diversified regions like TDS
knowledge acquired while serving India region and GST/VAT applicability in regions like UK &
Have been engaged in several projects like 1099 Reporting for US, Global Invoice Consolidation, Inter
Company Process Optimization etc. and received opportunity of dot reporting resulting into good
exposure to build and handle teams.
Exposure to Financials/ERP software viz. Oracle’s PeopleSoft 8 and SAP 7.3
Six Sigma Yellow Belt certified from Ericsson India Global Services Pvt. Ltd.
Six Sigma Green Belt certified from Indian Statistical Institute (ISI), New Delhi
Ericsson India Global Services Pvt. Ltd
Performed in depth RCA and streamlined the invoice to payment process for big international Courier
suppliers which resulted in reduction in escalations received from supplier for not so smooth
transitioning from Non PO to PO mode.
By procuring good support & collaboration from different functional units for region India done the
centralization of invoice reception to reduce vendor invoice receiving lead time.
Macquarie Global Services Pvt. Ltd
Faced lot of challenges while doing offsite migration of India Accounts Payable process as it involved
lots of UAT's, TDS knowledge transfer, etc.
Managed to overcome all of them successfully which resulted into promotion within a span of 6
The Bank of Tokyo-Mitsubishi UFJ Ltd
Was expected to complete a job assignment by stringent deadline.
Appreciated by the Senior Management for setting an example for the new team members by
stretching for almost a week to meet the deadlines and completing the assignment on time.
A situation demanded coordinating with British Embassy's officials for getting a group visa done
timely to avoid financial loss to the customer and reputational loss to the organisation and it was
carried out successfully
Managed to handle that situation quite well and was rewarded by the company for the same.
Accomplishments & Projects Undertaken: Ericsson India Global Services Pvt. Ltd
Inter Company Process Optimization (Regulatory Compliance & Productivity Benefits): This project has
been undertaken for bringing efficiencies in intercompany overdue AP management by reduction in
invoice booking time by identifying the non-value added activities in process flows and to align with
International Accounting Standard so as to avoid audit qualifications & be complaint to regulatory
Invoice Automation (Productivity Benefits): The project aims at large “Automation Deployment” in the
Invoice to Payment Flow by introducing a new portal called “Taulia” which require integration with IT
stream and massive supplier registration worldwide to significantly reduce FTE deployment in “Invoice
Status” related queries & increase Payment Hit Rate & Customer Satisfaction.
2. Centralized Invoice Reception & Acceptance (Control Benefits): This project targets at optimizing the
supplier invoice reception & acceptance process by transition of related activities towards centralized
invoice reception point to have reduced number of late received supplier invoices and have improved
end to end measurements & stakeholder satisfaction.
Ericsson Jul 2013 – Present
Manager - Accounts Payable Business Excellence
Title: Senior Regional Improvement Manager - Accounts Payable - Improvement Management Unit of P2P
Drive specific regional and global improvement initiatives related to AP unit
Create and analyse “AS IS” workflows
Create and analyse “ TO BE” workflows
Create, execute, and maintain an “AS IS" to “TO BE" Roadmap
Create and analyse Process Maps
Identify Process Improvements opportunities
Stakeholder and supplier relationship management
Collaboration with different functional units to do RCA by conducting brainstorming sessions
Add business value through improvement projects (PROPS methodology)
Based on global strategy and program prioritization, analysis of global problems and solutions
Drives programs and projects to execute on AP strategy in the different regions and at global scale
Interacts with senior stakeholders' of countries as and when required.
Ensure regulatory requirements are accurately accounted for and completed in accordance with
Identify and recommend new business processes and procedures to improve efficiency and reduce
operating costs of the area.
To ensure all processes are handled as per Group guidelines. In case of any process changes ensure
these are documented and communicated to all the related teams.
To ensure the entire loop holes or risks within processes are identified, closed and information is
shared within team and other functions.
To ensure the TAT/productivity agreed is achieved in specific and for Payables.
Identify and drive initiatives.
To ensure the monthly KPI’s are submitted to the management as per the agreed timelines & also to
ensure KPI’s are met as per the agreed SLA
KPI Reporting for AP Organization required by Global KPI Team
Stringent drive for controlling the Non PO Invoice Processing for suppliers not listed in Auto Compliant
Supported other functional organization for follow up process required for resolution of problematic
invoices parked in system
Driven below mini Projects:
o GRIR Project (Feb’14-Apr’14): For resolution of un-booked Inter Company Material invoices by
targeting large volume suppliers. 43% of un-booked Inter Company invoices were booked as
compared to Feb 2014.
o Inter Company Follow Up Project (May’15-Sep’14): For streamlining the material invoice reception
process for reduction in un-booked Inter Company Invoices.
Macquarie Global Services Pvt. Ltd Aug 2008 – Jul 2013
Senior Associate - Accounts Payable - Finance Division of Corporate Affairs Group
Regions Supported: USA, EMEA, Canada, India, Singapore and Philippines.
SLA Adherence: Managing and assigning the daily volumes of the vouchers to the entire team and
ensuring compliance with the SLA requirement of the assigned region.
Vendor Payment: Secondary reviewing & creating pay cycles for vouchers and invoices to be paid to
the External Vendors, Employees and corporate card payments for US, Canada, EMEA and Asia
3. Extracting reports and sending remittance advices for the payments made in a particular day to the
respective relationship managers.
Query Management: Responding & managing queries in an efficient manner for US & Canada market.
Taxability Research: Reviewing and researching the taxability of commodities reflecting on invoices,
Corporate Card transactions, travel & expense statements and electronic invoice payments.
Bank Reconciliation: Performing investigation for open debit and credit entries appearing under
different currencies as per statement downloaded from bank site.
Carrying out UAT for new withholding codes to ensure correct TDS calculation.
Vendor Database Management: Making modifications in vendor database as per TDS exemption
certificates received for suppliers from India region.
Enabling cost centre information and maintaining the cost centre tree.
Analyzing performance for the associates (dotted line of reporting) and share observations/feedback.
Training & development of new associates, coaching of existing team to improve performance.
Daily MIS Report, Monthly Quality Dashboard & Cost Recovery Report
Staff Absenteeism reporting to Senior Management.
Assignments/ Projects Undertaken:
Migration (Offsite): Member of the Core Migration Team involved in knowledge transfer of India
Accounts Payable process.
1099 Reporting (Regulatory Compliance): In the United States, reporting certain types of payments
made to 1099 reportable suppliers to the Internal Revenue Service (IRS) is a must. This project aimed
at identifying and designating such suppliers in the US Vendor Database, so that at the end of the
year we can report accumulated 1099 payments to the IRS and other tax agencies, thereby ensuring
regulatory compliance in the US region.
Invoice Consolidation (Productivity Benefits): Analyzed the supplier data with respect to volume,
nature of service, frequency etc. and worked with the targeted suppliers to raise a consolidated single
invoice instead of multiple invoices. Looking at the cost and time benefit the project was replicated in
other countries as well.
EMEA VAT coding Automation (Productivity Benefits): System controls were introduced through
automation in place of manual controls, which resulted into time saving and error reduction while
The Bank of Tokyo-Mitsubishi UFJ Ltd, New Delhi Apr 2008 – Jul 2008
Contractual Employee - Remittance Department
Assisting in preparation of Reporting Sheet for Treasury Department.
Recording transaction details in Ledger
Preparing FIRC (Foreign Inward Remittance Certificates) and maintaining record of their issuance to
Preparing Debit and Credit vouchers for the sale of FIRC to customers.
Recording transaction related to RTGS and NEFT in Ledgers.
Preparing & feeding vouchers for RTGS.
Posting of amount received through RTGS to credit the customer’s a/c.
Preparing Pay-orders and Demand drafts as per the requests from account holders.
Preparing report with A-2 form details of various currencies.
Preparing report with calculation of balance after posting of Outward and Inward RTGS transactions.
Recording the pending transactions in the Control Book along with the expected settlement date.
TT Services May 2006 – Apr 2008
(A division of TT Enterprises Pvt. Ltd)
Counter Executive - Visas for the World Department
Receiving Visa applications for various Embassies and High Commissions.
Providing guidance and information to clients about the procedures, formalities & document
requirement related to Visa application processing.
Handling daily transactions, preparing cash collection and dispatch reports.
Responsible for training and mentoring junior subordinates.
Coordinating with High Commissions and Embassies for regular updates related to visa rules and
Preparing MIS reports for VISAS FOR WORLD Operation of TT Services.
4. Tally - 4.5, 5.4, 6.3, 7.2
Windows 95/98/2000/2003/7, MS-DOS, Excel, PowerPoint and the Internet
DOEACC "O" Level.
2009 PGDBA (Finance), Symbiosis School of Distance Learning, Pune - 1st Division
2003 B Com (Hons.) Delhi University
2000 XII, CBSE, New Delhi
1998 X, CBSE, New Delhi