1.2 from gaun yersel to older and better joint improvement team
2.2 making justice work scottish government
1. Making Justice Work
Programme
Public Service Improvement
Conference
24 November 2011
2. Making Justice Work
– the vision
The Scottish justice system will be
fair and accessible, cost-effective
and efficient, and make
proportionate use of resources.
Disputes and prosecutions will be
resolved quickly and secure just
outcomes
4. MJW: National Performance
Framework and outcomes
National Outcome Intermediate Outcomes
A - We experience low levels of crime
9 – We live our lives safe
B – We experience low levels of fear, alarm and distress
from crime, disorder and
danger
C - We are at a low risk of unintentional harm
11 – We have D – Our social and cultural values promote pro-social behaviours
strong, resilient and
supportive communities
where people take E – We have high levels of public confidence in
responsibility for their own justice institutions and processes
actions and how they affect
others F – Our public services are fair and accessible
15 – Our public
services are high G – Our institutions and processes are effective
quality, continually and efficient
improving, efficient H – Our public services respect the rights and voice
and responsive to of users
local people‟s needs
5. MJW: Benefits framework
Enabling benefits
Business benefits
Social & end-user benefits
Increased
Reduced capacity for
system Affordable Improved change and
costs access user improvement
experience
Reduced Quality
system Fair and Increased assured
time/ delays equitable public justice
justice confidence
system
6. What‟s so hard about that?
• Baselining
• Shared understanding
• Culture of collaboration
• Governance framework
8. What the judges tell us
“The Scottish Civil Courts provide
a service to the public that is
slow, inefficient and expensive.
Their procedures are antiquated
and the range of remedies they
can give is inadequate. In short,
they are failing to deliver justice.
Public confidence in our system
is being eroded.”
Lord Gill, Report of the Scottish Civil Courts Review, 2009
9. What the numbers tell us
• „Churn‟ costing £40m a year
• 1/3 of civilian witnesses don‟t turn up
• 90% of police in court don‟t give
evidence
• In 6 weeks, 300 people due for trial in
court were in custody for other
offences
• Cost per case for tribunals – from
£1,300 to £11,000
10. Benchmarking - the easy stuff
Example of benefit – Reduced system time/delays
Table 1: Four Key Performance Indicators – Quarterly Performance April 2011 – June 2011 National and Local Board
Level: national, or %age disposed of RAG %age received RAG %age taken & RAG %age dealt with
named local board within 26 weeks Status by COPFS within Status implemented Status within 20 weeks
28 days within 4 weeks
National 72.6% 86.5% 86.2% 77.2%
Argyll & Clyde 68.1% 92.8% 94.4% 74.2%
Ayrshire 71.3% 86.0% 91.6% 72.3%
Central 78.4% 87.4% 81.7% 78.5%
Dumfries & Galloway 82.4% 94.5% 94.8% 85.3%
Fife 81.4% 84.3% 86.0% 85.6%
Glasgow &
Strathkelvin 70.1% 87.9% 78.0% 84.0%
Grampian 74.3% 84.8% 89.3% 73.9%
Highland & Islands 85.5% 84.2% 86.1% 89.3%
Lanarkshire 62.4% 92.9% 87.2% 62.4%
Lothian & Borders 67% 76.9% 84.4% 71.1%
Tayside 82.6% 82.9% 90.8% 84.0%
11. Quality – the hard stuff
Example of benefits
• Improved user experience
• Increased public confidence
Confidence with different aspects of delivery of
the criminal justice system - comparison over
time SCJS 2009/10, 2010/11
12. Quality – the hard stuff
Example of benefits
• Improved user experience
• Increased public confidence
• 73% - everyone has access to the system if they need it
• 57% - doesn't treat you differently depending on where
you live
• 56% - effective in bringing people who commit crimes
to justice
• 49% - good standard of service for witnesses
• 45% - good standard of service for victims
• 42% - cases dealt with promptly and efficiently
Confidence with different aspects of delivery of the criminal justice system - comparison over time Scottish
Crime and Justice Survey 2010/11
13. Learning Points
• Collaborative design of benefits
• Multiple sources of measurement
• Not necessarily more information but better
use of existing data sources
• Look across the system
• Getting better at getting better
• Spend time at start to get right benefits and
measures
• If you can do it in Justice, you can do it
anywhere!
