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Rain clouds with silver linings

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Rain Clouds with Silver Linings (Or how Auburn Library accidentally transitioned to a Roving Reference Model)
Challenges • No power points • Limited space for library resources • No computers (for customers or staff) • Customers physically separated from most resources
Our Response • Using ipads • Extra staff to connect customers to resources • Increase in online database usage • Continued Services: Justice of the Peace, English Classes
JP services
Roving with iPad
The Result  • Minimal reduction of Services • Better Reference Interviews • Permanent Roving Reference Planned • New Carpet! • Reorganising of Library Spaces and Collections

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Rain clouds with silver linings

  • 1. Rain Clouds with Silver Linings (Or how Auburn Library accidentally transitioned to a Roving Reference Model)
  • 2.
  • 3.
  • 4.
  • 5. Challenges • No power points • Limited space for library resources • No computers (for customers or staff) • Customers physically separated from most resources
  • 6. Our Response • Using ipads • Extra staff to connect customers to resources • Increase in online database usage • Continued Services: Justice of the Peace, English Classes
  • 9. The Result  • Minimal reduction of Services • Better Reference Interviews • Permanent Roving Reference Planned • New Carpet! • Reorganising of Library Spaces and Collections