A quick start guide on how to use the Pruvan App on an Android.

1. Pruvan Training-Android
Quick Start Guide for Field Users
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2. Pruvan Mobile App
1. Get Username and Password
2. Download the Mobile App
3. View and Create Projects
4. Start Taking Photos and Completing Surveys
5. Verify Photos and Surveys Upload
6. View Photos and Surveys Online
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3. Download the App
• Android Devices
• Go to the Google Play Store on your mobile device
• Search for Pruvan Mobile
• Install the app
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4. Logging into Pruvan Mobile
• Create Master username at
Pruvan.com
• Sub-users: Receive
username and password
from Master User
• Forgot your Master
username or password look
up or reset them on the
Login Screen at Pruvan.com
• Sub-users: Contact the
Master user to reset
that information.
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5. Settings in Pruvan Mobile
App Settings Action
WiFi Only Photos will only upload from the app when
device is connected to WiFi Network
Charging Only Photos will only upload from the app when
device is connected to Device Charger
Timestamp on Photo Change Timestamp to Datetime, Date, Time or
Off
Photo Resolution Default resolution is 640x480 but can be
increased. Resolution limited by device ability
Camera Orientation By default it will be Auto but can be changed
to Portrait or Landscape
Auto Relay Photos Photos taken on Ad Hoc projects will
automatically relay to the Pruvan Downloader
after they upload
Manual
Project/Work Order
Management
This requires the user to enter a Project ID in
the phone to have it sent to their phone.
Should remain off
Nickname for Device Change the nickname on the device
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Next

6. Request Support in Pruvan Mobile
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7. Projects in Pruvan Mobile
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8. Ad Hoc Projects in Pruvan Mobile
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9. Projects Details in Pruvan Mobile
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Next

10. Camera in Pruvan Mobile
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Next

11. Mobile Forms/Surveys in Pruvan Mobile
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12. Photo Uploads Page in Pruvan Mobile
Upload Status Definition
Upload Complete/
Complete
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The photos have uploaded to our
servers and are available online
Upload Pending Photos have not uploaded to are
servers and are only saved on
the phone
Upload Pending
Survey Completion
The Survey that the photos
needs to be submitted for the
photos to upload
Upload Failed Photos failed to upload and will
need to be retried when device is
in a good network area
Upload failed,
photo is damaged
The photos were deleted from
the phone gallery or tampered
with and will not upload
Next

13. Contact the appropriate Support desk
Work Order Trouble? Contact your Work Provider training staff.
Fall back to Plan B Point/Shoot Mode if issues exist.
Pruvan Support: M-F 9am-5pm CST (closed US Holidays)
• Pruvan Online Support https://pruvan.com/Support
• Pruvan Online FAQ: https://pruvan.zendesk.com/FAQ-s
• Pruvan Training: http://pruvan.com/Webinar
If our website and training class does not answer your question:
• Open a support ticket at https://pruvan.zendesk.com/tickets/new and explain the
issue to with enough detail to understand why you are calling.
• Open a support ticket from the device. This will open a ticket in our system so we
can get back to you as fast as possible. For information on how to open a support
request from a device click here.
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