This document summarizes Near Shore Technology Services located in Costa Rica. It provides an overview of why proximity is important for delivering projects on time and on budget. It highlights the company's experience level, number of projects completed, technologies supported, and services offered. The summary also discusses how the company works remotely with clients using agile methodologies with dedicated teams. Metrics are used to measure productivity, quality and client satisfaction.

1. NEAR SHORE TECHNOLOGY SERVICES
COSTA RICA - 2016

2. 2
WHY PROXIMITY?
Because besides delivering our services and
projects on 4me, with the agreed scope &
quality and with important cost savings, we
provide a trustable, professional and
enjoyable experience, where our team truly
becomes an extension of yours.

3. 3
IN A SNAPSHOT
1.3+
Million
Man-hours, invested in
multiple projects, from
multiple clients.
500+
Projects
In multiple technologies,
industries, and team
sizes
12+
Years
In the US market since
2004

4. 4
TWO DELIVERY CENTERS in CR
Proximity - Northwest
Located in Heredia, at Eurocenter-
Diursa first floor, the center focus
on Microso; technologies and
tes>ng services
Located in Escazu, at Atrium Business
Center third floor, the center focus on
Mobile development (web and na>ve)
and Open source technologies.
Proximity - Southwest

5. TECNOLOGIES & SERVICES
Core
Technologies
Microsoft
Dot Net
Mobile
(Native & Web)
iOS & Android
Open Source
Java/PHP/LAMP
Core
Services
Software
Development and
Maintenance
eCommerce & CMS
Solutions
Testing Services
Manual & Automated
Agile Project
Management
Database
Architecture
Graphic DesignSpecial
Services
UI/UX design
Application
Architecture
RPG-AS-400
Enterprise web applications, mobile first, usability, cloud, front end development
Dedicated Teams, Agile, Scrum, Real time collaboration, an extension of your team
On demand, by project, or full time dedicated professionals

6. 6
HOW DO WE WORK REMOTELY
WITH OUR CLIENTS?
AGILE

7. Dedicated
Teams,
97%
Fixed Price
Projects,
3%
• Fixed projects to start
• Long term rela>onships
• Extension of the client’s team
DEDICATED TEAMS

8. People
• Average size of a team: 3 to 5 team members
• Minimum of 3 years of experience, and up to 10+
• Bilingual English/Spanish
• University degree (bachelor) and many with Master degree
• Attrition rate for 2015 was of 6%
• Average time with Proximity: 3 years
HHRR IN A SNAPSHOT

9. 9
MANAGEMENT
CTO
HR &
STAFFING
CEO
Tech leads
&
Engineers
COO
PROJECT
MANAGER

10. 10
WHAT IS DIFFERENT WITH
PROXIMITY?

11. Coordination
Model for the
services
Human
Resources
Infrastructure
• Big Picture
• Technology
• Methodology
• Defini>on of Success
• Profiles
• Roles & Responsibili>es
• Hiring
• Training
• Connec>vity
• Security
• Hardware/so;ware
• Facili>es
ENGAGEMENT PROCESS

12. Productivity
Quality
Client
satisfaction
METRICS
• Idle/wai>ng >me
• Non core/Non Produc>ve ac>vi>es
• Rework (internal and from client)
• Rework (internal and from client)
• Ticket Rejec>ons ra>os (internal and
from client)
• Peer review results
• Communica>on.
• Service Sa>sfac>on.
• Project Coordina>on.

13. METRICS

14. “FWIW – I am extremely pleased with the current team I have in place... If I had my way, I would
keep this crew together and working for me for years to come. Thank you for the excellent service. I
am your biggest fan”
Director of Technology – Indiana –10/2015
Team of 13 people
“Your team has done very well!. When we started, that app was running 99.6% up>me. Your team
has helped the local devs turn that performance around where we're now running 99.99%. I want to
keep our joint team alive as much as possible”
Product Owner, VA – 02/2016.
Team of 6 people
CLIENT SATISFACTION
“Great... Thanks for handling this.
Juan con>nues to be a tremendous asset to our team. I wish I had three more like him.
Thanks
Director of Development, Virginia- 06/2016”

15. THANK YOU!