Prosci ADKAR Dashboard webinar

© Prosci Inc. All rights reserved.
Prosci
ADKAR Dashboard
1

ADKAR
Foundation
2

Prosci
®
ADKAR
®
Model
Reinforcement
To sustain the change
Ability
To implement required skills and behaviors
Knowledge
On how to change
Desire
To participate and support the change
Awareness
Of the need for change
3

Prosci
®
ADKAR
®
Model
Reinforcement
“I will continue to…”
Ability
“I am able to…”
Knowledge
“I know how to…”
Desire
“I have decided to…”
Awareness
“I understand why…”
4

Understand
change
Build your
plans
Diagnose
gaps
Advance
change
5

Aligning CM to Project Lifecycle
6
Initiate Plan Design Develop Deploy
“Go Live”Kick off
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change
A D K A R
Scaled
Strategy
Customized
Plans
Sustain
Measures
General
Project
Lifecycle
Individual
Change
Journey
Milestones
Organizational
Change Mgmt
Activities
Major events
Prosci
®
ADKAR
®
Model
Prosci
®
3-Phase
Process

“Go Live”Kick off
General
Project
Lifecycle
Individual
Change
Journey
Milestones
Major events
7
Organizational
Change Mgmt
Activities
Prosci
3-Phase
Process™
Prosci
ADKAR
Model
Plan Design Develop DeployInitiate
RAKDA
Phase 3:
Reinforcing
Change
Phase 2:
Managing
Change
Phase 1:
Preparing
for Change

A D K A R
8
N. America
Plan Design Develop DeployInitiate
Europe
Asia
A D K A R
A D K A R

ADKAR: Vehicles and Roles
Communication l l
Sponsorship l l l
Coaching l l l l l
Training l l
Resistance Management l l
A D K A R
Primary Sponsor l l l
Leadership Coalition l l
Managers & Supervisors l l l l l
HR and Training l l
Project Team l l
9

© Prosci Inc. All rights reserved. 10
Common language
Outcome orientation
Timing guidance
Measurement framework
Coaching framework
ADVANCED APPLICATIONS OF ADKAR

How do you know where people
are in their ADKAR journey?
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11

ADKAR
Dashboard
12

ADKAR
Dashboard
Available in the
Prosci Portal
13

ADKAR
Dashboard
Put the power of ADKAR
at your fingertips:
•  Cloud-based
•  Intuitive and logical
•  ADKAR survey instrument
•  Built by the world leader
in change management
solutions@prosci.com
14

ADKAR
Dashboard
Simple
ADKAR
survey
15

ADKAR
Dashboard
Visual
results
on your
dashboard
16

How to use the ADKAR Dashboard
Build your survey Distribute your survey
Plan your Dashboard
18

Plan your Dashboard
19

Build your survey
Intuitive survey builder
•  Select statements
•  Write your own
•  Balance your survey
20

Plan your Dashboard
21

Distribute your survey – two options
1. Anonymous link
Unique ADKAR survey link
that you can post in many places:
Project
Groups
Individuals
Nested for collection and analysis
with
unique
link
2. Identified recipients
via email distribution
22

Pros:
Flexible distribution
Reduced concerns of spam filtering
Cons:
No tracking
Rollup to overall scores challenging
Pros:
Enhanced tracking
Historic view
Cons:
Email distribution concerns
Requires recipient data
1. Anonymous link
23

Plan your Dashboard
24

Plan your Dashboard
* Pulse Check
Initiate Plan Design Develop Deploy Sustain
We are nearing go-live (or training).
Are employees ready?
Short survey focused on A, D and K
25

User Story
We have launching a new set of 3 core traits across the business. The
project team completed their first round of workshops with team leaders and
then allowed a couple of weeks for them to cascade the messages on. At
that point I used the ADKAR dashboard to run an AD focused survey to
identify any areas with barrier points before moving on to building
knowledge around building the traits into the performance review process.
The dashboard clearly identified several areas where the key messages
had not been cascaded effectively and the team were able to go out and
correct this. The added benefit is that the team leader community is now also
aware that we are tracking whether they cascade information :). We plan to
run further surveys as the project progresses as we got a lot of good
feedback on the charts and simplicity of the model.
26

User Story
We are in the middle of over a yearlong implementation of a self-service
application and the project owner saw a need from the beginning to gauge
the readiness of the employees as the outcome is to help mitigate and
audit finding. The project owner has been skeptical about Change
Management as a whole and gave us a small subset of the employees that
would be impacted by this change. We rolled out a small survey customizing
the questions around Awareness, Desire and Knowledge since we have yet
to conduct formal training. Our biggest barrier was on Knowledge but the
most interesting aspect was to see how ready the employees felt compared
to the supervisors and managers. This was eye opening for the project
team, so now our next survey, we are doubling the number of people taking
the survey and creating a separate group for all leaders to take the survey.
27

Plan your Dashboard
* Baseline + Progress
Simple 5 question
assessment asked
several times to
evaluate progress
28

User Story
We started to implement a major software revision to 60% of the workforce
as part of the Critical to Quality measures being implemented to address
transparency issues. Negative undercurrents existed since users were
reluctant to embrace a new communication feature: common enterprise-wide
dashboards that names who missed deadlines and job failures, as a result of
missed deadlines. Due to the rumors, we created several 5-question
ADKAR Dashboard surveys to focus on Desire and Knowledge to canvas
whether the current training was useful. The survey results highlighted
where the training broke down. Due to these results, we stopped the
implementation and re-focused our training to address these missed Desire
concerns. Currently, we are re-surveying the departments using the
same surveys to better gauge our re-training efforts.
29

Plan your Dashboard
* Tied to ADKAR Milestones
Targeted survey based on ADKAR Milestones along the lifecycle
ADKAR
Focus
ADKAR
Focus
ADKAR
Focus
30

User Story
For a financial services organization just starting a multi-phase agile CRM
implementation, I created a change readiness approach based on regular
ADKAR surveys at three points during each agile release:
Survey 1 early on: AD
Survey 2 right after training: KA
Survey 3 a month post-live: AR
We were able to align very early on this readiness approach (down to the
question banks!), gain buy-in from both the project team and key sponsors,
as well as start to socialize ADKAR and the goal of CM across the
organization. These ADKAR surveys became a key component of our CM
dashboard.
31

Group 1
Group 2
Group 3
Group 4
Group 5
Plan your Dashboard * Multiple Groups
In-line surveys of multiple groups
32

Group 1
Group 2
Group 3
Group 4
Group 5
Plan your Dashboard * Multiple Groups
Staggered survey based on ADKAR Milestones per group
33

Plan your Dashboard
The ADKAR Dashboard was build to give you
the flexibility to use it a number of ways
(pulse check, baseline + progress, milestones).
It is your job to Plan your Dashboard!
34

Now that you know how the
ADKAR Dashboard works,
What is the payoff?
35

User Reflection
In most project situations there is understandably great
focus on managing tasks and delivering outputs.
We feel the ADKAR Dashboard can add huge value
in such situations because it allows measurement of
change management outcomes - what needs to be
achieved through the people side of change - rather
than delivery of products and completion of tasks.
36

User Reflection
ADKAR Dashboards make it easier to
“communicate a picture”
37

Build your survey
Select statements
Write your own
Balance your survey
Distribute your survey
1) Anonymous link
2) Identified recipients
Plan your Dashboard
•  Pulse Check
•  Baseline + Progress
•  Tied to ADKAR Milestones
•  Multiple Groups
38

Webinar
live tour
39

Additional
In-depth walkthrough
(not reviewed on webinar)
Watch video at:
https://vimeo.com/147888100
u
40

How to build your survey
41

Build your survey
Intuitive survey builder
•  Select statements
•  Write your own
•  Balance your survey
42

Intuitive Survey Builder lets you create and customize
your unique ADKAR Survey
43

Start with Prosci pre-built surveys and customize
or start from scratch and create your own
44

Prosci has built a number of statements you can use;
simply check the box to include a statement in your survey
45

Or, create your own custom statements by simply clicking
+ Add another statement
47

Add as many of your own statements as you want
48

Clickable statements for each element of ADKAR
Desire
49

Knowledge
50

Ability
51

Reinforcement
52

Evaluate the balance with a simple table showing your
Survey Statement Spread
53

How to distribute your survey
54

Custom email
Simple survey
55

1. Anonymous link
Project
Groups
Individuals
with
unique
link
56

Click “Launch Anonymous Survey” on right sidebar
to start or review anonymous surveys
57

Anonymous surveys can be attached to projects you have
created in your ADKAR Dashboard
59

Customize the HEADER TEXT and THANK YOU PAGE
for your anonymous survey
60

Unique anonymous ADKAR survey link
that you can distribute in many ways:
Email Newsletter Training
Social sites
61

1. Anonymous link
Project
Groups
Individuals
with
unique
link
62

First, create add a project and
then create your groups
63

Two easy ways to add individuals to groups
Manually or Batch Upload
66

Select your recipients and customize your email message,
header text and thank you message
70

ADKAR
Dashboard
Put the power of ADKAR
at your fingertips:
•  Cloud-based
•  Intuitive and logical
•  ADKAR survey instrument
•  Built by the world leader
in change management
solutions@prosci.com
76

Prosci ADKAR Dashboard webinar

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