Learn more about us at https://www.promocall.mx

1. We are a World Class Contact Center strategically
located in Baja California, Mexico (minutes from
San Diego) and Mexico City.
This approach allows you to have all the services
of IT operation, quality, training, processes, security,
compliance and agent development.
QUALIFIED AGENTS
We are committed to
exceed the
expectation of the
client through serious
and committed work
by providing a high
quality service.
CALL MONITORING
We record 100% of
your calls, keep them
for as long as you
need them and have
them available when
you need them.
OUR EXPERTISE
We have the corporate structure,
professional personnel, facilities
and IT resources to administrate
your Call Centers.
Max Schwarz; CEO PromoCall
“
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+52 (664) 688 1704 | www.promocall.mx
Who understands
your business better
than you?
CUSTOMER SERVICE DEBT COLLECTION SALES & LEAD GENERATION TECHNICAL SUPPORT
BILINGUAL SERVICE
We provide 100%
bilingual service.
English and Spanish.
HR PROCESSES
We are responsible
for the recruitment
and selection of the
staff, as well as
safeguarding our
clients in any
situation of
Mexican Law.
EXPERIENCE
We have many
certifications, both in
the operational part as
in the management
and administration of
information
technologies, which
ensure the continuity
of your business.

2. Inbound/Outbound Customer Service
Debt Collection & Payment Resolution
Loan/Lease Application Processing
Tele/Web Sales & Lead Generation
Technical Support
IT Development Services
Promocall Agents have expertise in the
following business functions:
Proximity to
the U.S. border
Operational
costs
Bilingual
workforce
World-Class
infrastructure
The Turnkey program will allow you to establish a Call Center in
Mexico without legal exposure and minimal capital expenditure.
Promocall will administer your call center within our existing
facility and corporate structure.
PCC PromoCall Center
JOAQUÍN CLAUSEL 10343 7, ZONA URBANA RIO TIJUANA, 22010 TIJUANA, B.C. | +52 (664) 688 1704
www.promocall.mx
We provide the following functions
to your Baja Contact Center:
Corporate Structure in Mexico.
HR Processes.
Agent training.
Digital Strategy.
Center & Data Security.
Consulting and Project Management.
Social Media Management.
Digital Strategy.
Key Baja advantages
Turn Key Program
• Advantages:
• Bilingual Workforce and IT Infrastructure
• We are conveniently located 15 min away from the border.
• Minimal Risk and Investment
• PromoCall provides over 20-years of expertise in Mexico!