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Building Execution Excellence with Program and
Project Management:
Case Example of a Life Insurance Company
Prof. Ajay Parasrampuria
Founder
www.pmacademy.in | www.i2m.in
Copyright Warning:
Please note this presentation is a copyright of i2m and it contains key conceptual approaches used by i2m for its client engagements. Please do not copy
and or reproduce any of the slides without written permissions of Ajay B Parasrampuria.

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“At the end of the day, you bet on people, not on
strategies.
Strategies are intellectually simple; their execution is
not simple.
The question is, can you execute?
That's what differentiates one company from
another.”
Source: Execution, Ram Charan

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“Why CXOs Fail.”
poor execution is the common thread in
the failure of these executives.
One key weakness is the inability
to integrate and align all the
initiatives and projects.

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So what has Project Management
go to do with this? isn't meant for infra and IT?
PM is the language of execution and is required when
you want to align/integrate the organization (to
changing reality) and yes there is portfolio and program
management as well as an animal called PMO

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Case Example
• Life Insurance company, JV between one of India’s leading
business groups and an European company
• Started India operations in 2006, 8000+ employees, 200+ branches
in 12 states of the country
• Functional Organization (5 major functions) with a Program
Management Office reporting into the COO
• 4 year business transformation plan to be executed with a focus on
profitability and operational excellence value discipline
• Challenge of growing the business in current market conditions
• Aligning the entire organization to the changing reality with a
strategic portfolio of both cost optimization as well as business
transformation initiatives

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Challenges to be overcome
• Role clarity between Program/Project Managers, Project (Business)
Leaders and Sponsorship, Business Analyst, PMO Governance
• PM Process adherence and alignment to local context
• Ownership and realization of Business Benefit of Program and
Project
• PMO Definition aligned to organizational context and maturity
• Improve visibility, reviews and governance process on program and
projects
• Improve program and project planning along with status/performance
reporting

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Scope - What was needed
• Define a PMO Implementation road map localized to the organization maturity
and context
• Define a PM Processes, templates and implement a collaborative tool
(Localized based on Client available methods)
• Define the program and project categories, and align the governance, reporting
and PM processes along with role definition
• Provide mentoring and implementation support on Program and Project Plan
development for priority programs
• Define and Rollout a Professional PM competency certification program with
mentoring/implementation support for PMO team as well as selected managers
and program/project leaders
• Conduct interventions for culture and capability development
– Regular workshops for program and project leaders
– Workshop for Sr. Mgmt aligning them to the PMO Governance and Sponsorship Processes
• Deploy external PMO managed service till such time internal PMO is staffed or
provide PMO services on a continuous basis

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Aligning Issues to PM Scope
Scope
Issues
Portfolio &
Governance
Process
Localization
PMO
Definition
and Road
Map
Capability
Dev
Pilot
Program Co-
Piloting
PMO
Support
Service
Alignment and Process
Adherence of PM Processes
Role Clarity between PMO, PM,
BA, PL, PS
Localized PMO Implementation
Road Map
Improvements in Planning and
Performance Reporting
Governance and Reporting -
Comprehensive and cohesive
View & Analysis by PMO of all
projects

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• Managing Integrated Programs
• Financial Mastery – Benefit Mgmt
• Integrated Strategic & Implementation Planning
• Leadership And Sponsorship for Execution
• Managing the Project Portfolios
People Development Focus
CXO
Define
Senior Managers
Direct
Frontline Leaders
And Managers
Develop
Frontline Leaders and
Individual Contributors
Deliver
• Planning & Managing Projects
• Project Risk Management
• Execution Risk Management
• Project Sponsorship

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10
Align PMO Functions to Outcomes
PMO Functions
Process
Dev. and
Integration
Intellectual
Capital
Mgmt
Execution
Support
Planning
Support
Team
Support
Training
Prioritization
Benefits Realization
Performance Visibility
Steering &
Governance
Planning & Alignment
Build Org. Capability
Key Capability
Outcomes

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Typical - i2m Engagement Approach
Duration 1 year
• i2m adopts a 4 phase implementation approach
– Conceptualize (1 month)
• Analyze the Project Portfolio
• Prioritize the Programs for development and Support
• Interact and align the expectations
• Define the implementation schedule and measures of success of the initiative
– Develop (1 month)
• Define the PMO Implementation Road Map
• Customize the Processes and Methodology
• Design the Capability Dev. Interventions
• Initiate Program Plan Development
– Execute (concurrent to Develop phase – 6 months)
• Deliver the Interventions/workshops
• Provide PM/PMO support
• Monitor the Progress
– Transition (concurrent to Execute Phase – 6 months)
• Move into Managed Services Support
• Transition Processes and Capabilities to client organization

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Our Credentials
12

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PM
Academy
Workshops
PM
Certification
E-Learning
i2m
Profession
al Services
Implementa-
tion Support
PMO
Managed
Services
Consulting
13
Our Service Verticals

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PM Certification Program Methodology
Linking Learning to Performance
3-day Experiential
workshop on 8 core
competencies
PM Toolkits
(Excel based)
Access to learning
content (lecture
recordings, lessons,
assessments,..)
Organization
s Intranet,
Community
of Practice
8 Weekly Web based
Mentoring Sessions
(Each Competence)

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Clientele
Process and
Methodology
Development
Consulting
Training &
Education
IP & Knowledge
Assets
Methodologies + Toolkits
PMO Deployment
Mega Projects
Portfolio Optimization
Strategy Execution Framework
Content
Metrics/Dashboard Library
Learning Content + Indian case
examples
Assessment Methods and Metrics
PM/PMO
Deployment
Strategic
Interventions
Competency
Certification
E-learning
COE
Partnerships

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Customer Speaks..
HKSinghal,HeadPMCoE
I would like to place on
record the commitment that
i2m’s has shown to ensure
that we realize ROI on our
investment. You guys have
certainly covered the extra
mile to get us the big
numbers. This would not
have been possible without
your support. It also
reflects that all the steps
that we took together
worked well and the
outcome is the reflection of
the same.
MCSReddy,EVP
Partnering with i2m was
indeed an experience as
they supported our
organization's efforts in
overcoming obstacles
towards managing mega
projects worth $10 billion.
From establishing a
Corporate Portfolio and
Program Management
Office to designing
structured process
frameworks, we felt they
delivered value and
performance across our
businesses. I am
impressed with i2m's dual
ability in not just defining
new frameworks but also
training and mentoring our
team in executing those
frameworks.
PramodKrishnamurthy,EVP
A substantial number of our
people have benefited
greatly from the program
on PM training and
mentoring. The concepts
were explained in a lucid
manner that people found
easy to understand, and
more importantly, found
them possible to implement
in their respective areas,
with some further
mentoring help. The PMO
that i2m helped set up for
us has enabled us
substantially in being able
to track our large portfolio
of projects, measure key
metrics, attribute reasons
for delays, analyze
resource loading, and align
our project portfolio better
to business direction.

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ajay@pmacademy.in | ajay@i2m.in
+91833833200
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