1. Curriculum Vitae
Pride Juwawa
Objective be a professional engineer
A Winner
Personal Information in Brief
Full Name : PRIDE JUWAWA
Date of Birth : APRIL10TH
1988
Place of Birth : Masvingo
Sex : Male
Marital Status : Single
Nationality : Zimbabwean (Shona)
PermanentAddress : NO 4 SKURWEBERG ST , NOORDWYK
MIDRAND
SouthAfrica
Telephone : +27 62 300 2950
Mobile : +27 76 112 0636
E-mail Address : pridejuwawa@gmail.com
Languages : EnglishandShona
Total Experience : 3 years6 months
RELIGION : CHRISTIANITY(SEVENTHDAY ADVENTIST)
Education as Qualified& Certified
Certificate In AppliedInformationTechnology Universityof Zimbabwe (2010-2011)
(Overall class) 2.1
Diploma in AppliedInformationTechnology Universityof Zimbabwe (Jan2010-2013)
(Overall Class) 2.1
National Certificate inElectronicEngineering Harare Polytechnic (2009 )
Overall Class Credit
DevelopedSkillsandCompetences h
 Keen,abilitytosearch, findand solve problems
 Willingtolearnandexpandskills/knowledge base
 Take the initiative andworkwithoutsupervision
 Good time managementand workplanningskills
 Computerliterate familiarto MS Office Suite
 Highlyorganisedandefficient,withsystematicandmethodical workmethod
 Computerprofficiency –Windowsoperatingsystems,Linux operatingandMac OSX systems
 Possessstrongcommunicationskillsandabilitytoclearlyarticulatecomplex problems
 Possessstronganalytical andproblemsolvingskills
 Possessstrongcustomerrelationshipand communicationskills

2.  Businessacumen(inputintocommercial proposal,businessanalysis
Projects Research
Planning and implemantation of networksforNetonewirelessshopsin the NetworksSection.
Net-OneCellular Zimbabwe :2011-2012 (Internship)
Dutiesand description
 Design,planningandimplementationof the pointtomulti-pointcomputernetworks
 Connectingthe optical distributionnetworkequipmentie Splitters
 Testingthe connectivityandcommissioningof the link
 Installationsof newfibrelines
 Locate problemareasandperformotherrepairs
 Provide friendly,timelyandhelpful troubleshootingassistance andresolutionof any
technical difficultiesexperiencedbythe customer
 Routerand Switchconfigurations.(Cisco,Linksys,Trendnetand huawei)
 Configuration of VLANsonCiscoSwitch
 Networkadministration(includingbackup,securitymanagement,useraccount
management,e-mail systemsincludinginternetaccessandapplicationssupport.
 Maintainand monitorNet-One computers datanetworktoensure optimumperformance.
 Performregulartechnical supportforinternal staff.
 Configure,troubleshootandmaintainCiscodevicesforNet-One computers
 Maintainand troubleshootanexisting2003 serverdomain.
 Active Directorymanagement
Creationof policiesforthingslikeacceptableuse
Backup strategy
OS patching/upgrades
Software installs/upgrades
Performance tuning
Securityof data - andphysical securityof the serversthemselves
End-usertrainingonserveruse
Checkbackuplogs
Checkinternetaccessandbandwidth.
Checke-mail availability.
Checkand troubleshootanyACLsand applications
Technologyand ApplicationsUsed
Remote Desktop , Team Viewer,quickdelete , vpn clientaccesssoftware , active directory , exchange
server, snmp , ssh and telnet

3. Experience inVOIP 2014-2016
Wirels Connect Pvt Ltd , Midrand South Africa
Dutiesand description
 Helpdeskfunctions
 Networktroubleshootingforlocal areanetworkandaccessto the ISP
 Troubleshootingongeneral computerproblemsforlocal staff
 Installation software oncompany serverandtroubleshooting
 Installationandconfigurationof ciscoswitchandroutersonthe local network
 Managing andinstallationof serversona virtualizedenvironment
 Addinganddeletionof clientsonthe voipsystem
 Billing,managingaccountsandtroubleshootingproblemsfacedbyclientsonthe company
network
 Managing call flowandcontrol on the voipsystem
 Assistinbuildinganddeveloping clientslab networkingequipment
 Researchinganddevelopingpotential new productsandservicesthatcanbe soldto existingand
new
 RespondstocustomerNetwork needsandquestionsandensuresworkisperformedin
accordance withstandards,guidelinesandprocesses
 Liaisingwithall departmentsandtechnical resourcesinvolvedwhenrequired
 Providingfeedbackatmeetingsregardingprojectstatus
 Provide 2ndlevel supportforLAN/WAN datacommunicationproblemsand/ortasks.
 Provide technical supportandanalysiswhere required,bothduringbusinessdayandafterhours
 Analyse applicationproblemsandassistinthe co-ordinationof resolutionswhere necessary.
 Ensure that all elementsof the networkinfrastructureare documentedandthatrelevant
standardsare understoodandadheredto.Thiswill include assistingwiththe formulationand
maintenance of configurationtemplates.
 Provide mentorshipandeducate boththe Level 1staff and the call centre agents.
 Supportto bothdata and voice teams.
 Installation,monitoringanduse of voice applicationsoftwares
 UsingVOS 3000 server
 UsingElastix call centre pro
 Installationandmonitoringof sipaccounts/sip phones
 Healthcheckson serversoncompanyenterprise networkanddatacentre

4. Experience inComputernetwork installations One Year
Consultation and Self done
Skills
 Networkcabling
 Networktroubleshooting
 Cable crimping
 Routerand switch configuration
Duties and Responsibilities
 Installationof cablesforclientsonlocal areanetwork
 Configuringand implementation of routersand switches
 Configuringsipphonestoconnectto a voipcloudserver
 Configuringaserverforftp
 Remote troubleshootingof networkproblemsforclientsthroughteamviewerand
telephonically
References of Job Supervisors
Name L. Mangwanda J Nyamasve G.M Wiles
Designation ComputerAdmin
ComputerNetworks
Department
ComputerNetworks
SpecialistinNetworks
Department
COO Wirels
Connect
Organisation Net-One Net-One WirelsConnect
Location Harare-Zimbabwe Harare
Zimbabwe
Midrand-South
Africa
Telephone +263712980565 +263712980510 +27725565527