Intranet Redesign: How To Lead An Intranet Redesign webinar presentation by intranet consultant, Toby Ward, founder of Prescient Digital Media.

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Intranet Redesign
How To Lead An Intranet Redesign
Toby Ward
@TobyWard
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…
2001 2005 2011
Expand client-based
across North America
and Europe.
Growth
Expand significant
solutions for the entire
Digital Workplace.
Digital Workplace
Toby Ward launches
Prescient in Toronto.
Start
Full implementation services,
and SharePoint expertise.
Implementation
Focus on assessment,
planning and governance of
intranets.
Intranets
Prescient Digital Media
16 Years of Intranet Success
Win multiple awards including the
prestigious Webby and Golden
Quill Awards.
Awards
2016
New offices in New York City
& Vancouver
Add Office Locations

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ASSESS PLAN DESIGN RUNBUILD
Everything required to go redesign and launch; from concept to live. We plan it all, and work with your internal teams to deliver.
Concept to Live
Complete Solution

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Clients
200 and Growing
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www.IntranetGlobalForum.com

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Early-Bird Discount Open!
www.IntranetGlobalForum.com

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Pure Creativity

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Business Driven Design

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• A graphic redesign will solve your intranet problem
• More features = better design
• Employees read on the web
• Your employees view the intranet like you do
• Design for desktop first, then mobile
• Success happens overnight
Design Myths

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Design Follows
Business Process

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• Strategic plan
• Governance & policies
• Functional plan
• Business case & ROI
• Information architecture
• Wireframes
• Design
• Content management
• Change management

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13Strategic Planning
Gap Analysis, Findings, Recommendations
Vision
Mission
Objectives
Goals (KPIs)
Functions (Applications)
User Tasks (Behavior)
Scope
Detail
Intranet Planning Pyramid © 2011 – 2017 Prescient Digital Media

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14Goals & Objectives
Mapping intranet goals & objectives strategy
Use
GOAL
Sat
GOAL
Eng
GOAL
Decrease stale content
Objective 02
Increase FTE engagement
Objective 03
Increase employee satisfaction
Objective 01
Increase employee productivity
Objective 05
Prod
GOAL
Improve customer svc
Objective 06
Mkt
GOAL
Reduce operating costs
Objective 04
ROI
GOAL

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Unique Users
75%
Page Views
118,765
User Sat
8.2
How effectively do you feel info. is shared?
60%
ROI
82%
Completed Transactions
778
Publishers
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Balance in comms. Between HQ & offices?
51%
Apr 2017 Digital Workplace Scorecard

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Information Architecture

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© 2015 Disney Consumer Products All rights reserved.

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© 2015 Disney Consumer Products All rights reserved.

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User Experience Flows

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Wireframes

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• Review creative brief with brand guidelines
• Apply colors, style and images to wireframes
• Review concepts and fine tune
• Get approvals
Design Concepts

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• Review & incorporate brand guidelines
• Determine color palette
• Determine font types, sizes, headers, etc
• Use of images / icons
• Technical parameters / limitations
Creative Brief

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Iteration & Testing

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Coach – First Big Intranet
The original deployment of Coachweb was specifically to support HR Self-service
• Budget: ~$1M (estimated)
• Team size:
• 1.5 FT business resources
• 2 FT Technical resources
• Vendor resources unknown
• Platform: Liferay
• Vendor: Shall go unnamed
• Content Governance: Undefined
• Scope: Deployment and Production support (no enhancements or going forward funding)

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The Solution(s):
Deploy an Enterprise Portal platform that will…
• create a single, globally consistent intranet
experience
• easily scale to support our growing
enterprise (M&A)
• decentralize content management
• enable HR Self-Service
• deploy effective Search
• employ Role-based Permissions
The Problems:
Multiple intranets organically grown and
managed independently…
• create an inconsistent global experience
• cannot support a complex, growing global
enterprise
• overburden IT with content management
• make content hard to find due to lack of
Search
• overwhelm employees with duplicate,
outdated content

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• Heavily customized, not flexible
• Low in-house platform knowledge
• Non-Liferay vendor
• Slow load times
• Text-heavy, Image light
• Not mobile-responsive
• No Social
• Inflexible Content Management
• No Page templates
• Poor CM adoption
• US-centric, minimal global content
• NA Retail Operations out-of-scope

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Rebirth Phase 2
• Predictive Search
• Mobile-friendly navigation
• Mobile-capable Carousel
• Better Quick Links
• Improved Branding and
overall mobile responsiveness

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Simple home page 2
• Reduce the links
• No scrolling
• No ads

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Questions?
Use panel on right to submit a question
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48Change Management
• Drive employees to the intranet:
• Train
• Market
• Communicate

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49Email Newsletter

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They Don’t Use It!
How To Increase Intranet Use
Next Webinar – Mar 13, 1pm EDT
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Intranet Insight Newsletter
Notifications on news & events: PrescientDigital.com > Bottom of Page
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