SlideShare ist ein Scribd-Unternehmen logo
1 von 22
Downloaden Sie, um offline zu lesen
DIGITAL MARKETING STRATEGY

                  Prejlin Naidoo/Capgemini Consulting/2009
SAME RULES NEW TOOLS
Content




                          Convergence                                  Conversation




                       Context                                               Convenience




    7 C’s
                                   Collaboration             Customisation




The 7 C’s of Digital
Marketing
CONTENT
CONTENT
CONTENT
CONTENT
CONVERSATION
CONVERSATION
R u doing the same for your
                                               iPhone customers?




R u dealing with this                               R u sending out your
product revenue                                     Corporate Sales Team
threat?                 R u replying to this
                        person with the             to win this
                        answer?                     customer back?
a.becoming increasingly
                           expensive
                         b. becoming increasingly
                           difficult to hold




CONVENIENCE
CONVENIENCE
              …SO THE TRICK IS TO DELIVER VALUE THROUGH
              MARKETING BY MAKING PEOPLE’S LIVES EASIER
CUSTOMISATION
CUSTOMISATION
COLLABORATION
COLLABORATION
Dell IdeaStorm Video
IT IS THE CONTEXT SURROUNDING
          THE PRODUCT THAT IS IMPORTANT,
          AND IT’S IN THESE SITUATIONS




CONTEXT
CONTEXT
          THAT COMPANIES ARE REAL
          EXPERTS AT ADDING GREAT VALUE
CONVERGENCE
CONVERGENCE
Twitter,
                                                                  Blackberry/mobile
                                                                  compatible site




                                       New media
                                       & Widgets




                       Online Search
                       & Display Ads


                                       Hub                          Email
                                                                    Marketing



                                                   Social Media




Linkedin, Facebook, Ning, You
Tube, Slideshare
10 Steps to developing your
own digital marketing strategy
1. It all begins with the customer, listen!
2. But don’t forget about your objectives
3. Make sure you know what you’re already doing
4. Play to your strengths and manage your weaknesses
5. Find out what your competition is doing
6. Craft a strategy based on your strengths
7. Implement at the speed of light
8. Measure everything in real time
9. Continuously review, adjust and improve the customer
   experience
JUST DO IT
                   Prejlin Naidoo
             prejlin@gmaill.com
         www.twitter.com/prejlin
        www.blogger.com/prejlin
       www.facebook.com/prejlin

Weitere ähnliche Inhalte

Ähnlich wie Digital Marketing Strategy Master Class Prejlin Naidoo

Digital marketing strategy By EBriks Infotech
Digital marketing strategy  By EBriks InfotechDigital marketing strategy  By EBriks Infotech
Digital marketing strategy By EBriks Infotechsudhir pandey
 
Digital Marketing Strategy - EBriks Infotech
Digital Marketing Strategy - EBriks InfotechDigital Marketing Strategy - EBriks Infotech
Digital Marketing Strategy - EBriks InfotechEBriks Infotech Pvt. Ltd.
 
Harvest Amsterdam - Mobile strategy
Harvest Amsterdam - Mobile strategyHarvest Amsterdam - Mobile strategy
Harvest Amsterdam - Mobile strategyHarvestamsterdam
 
Inbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valleyInbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valleyICT Valley
 
Creative PPC Techniques to Boost ROI
Creative PPC Techniques to Boost ROICreative PPC Techniques to Boost ROI
Creative PPC Techniques to Boost ROIBurns Marketing
 
Marketing for High-Tech Startups presented at UC Berkeley
Marketing for High-Tech Startups presented at UC BerkeleyMarketing for High-Tech Startups presented at UC Berkeley
Marketing for High-Tech Startups presented at UC BerkeleyR. Paul Singh
 
Digital Marketing Innovation
Digital Marketing InnovationDigital Marketing Innovation
Digital Marketing Innovationdgsumner
 
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolIBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolVivastream
 
Voice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemVoice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemWebtrends
 
14 ways to use videos in B2B Content Marketing
14 ways to use videos in B2B Content Marketing14 ways to use videos in B2B Content Marketing
14 ways to use videos in B2B Content MarketingAnimaker .com
 
Effective Conversational Marketing
Effective Conversational MarketingEffective Conversational Marketing
Effective Conversational MarketingBraden Kelley
 
Digital customer growth: Engaging customers in digital channels
Digital customer growth: Engaging customers in digital channelsDigital customer growth: Engaging customers in digital channels
Digital customer growth: Engaging customers in digital channelsTom Nickels
 
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...B2B Lead Roundtable
 
2012 Marketing Trends: Where traditional meets digital
2012 Marketing Trends: Where traditional meets digital2012 Marketing Trends: Where traditional meets digital
2012 Marketing Trends: Where traditional meets digitalSwitch Digital Jersey
 
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolIBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolVivastream
 
"You’re paying the fee for being unremarkable" for Social Media Congres 2011
"You’re paying the fee for being unremarkable" for Social Media Congres 2011"You’re paying the fee for being unremarkable" for Social Media Congres 2011
"You’re paying the fee for being unremarkable" for Social Media Congres 2011Polle de Maagt
 
Lead Nurturing for Brands
Lead Nurturing for BrandsLead Nurturing for Brands
Lead Nurturing for BrandsDaryn Smith
 

Ähnlich wie Digital Marketing Strategy Master Class Prejlin Naidoo (20)

Digital marketing strategy By EBriks Infotech
Digital marketing strategy  By EBriks InfotechDigital marketing strategy  By EBriks Infotech
Digital marketing strategy By EBriks Infotech
 
Digital Marketing Strategy - EBriks Infotech
Digital Marketing Strategy - EBriks InfotechDigital Marketing Strategy - EBriks Infotech
Digital Marketing Strategy - EBriks Infotech
 
Digital marketing strategy
Digital marketing strategyDigital marketing strategy
Digital marketing strategy
 
Harvest Amsterdam - Mobile strategy
Harvest Amsterdam - Mobile strategyHarvest Amsterdam - Mobile strategy
Harvest Amsterdam - Mobile strategy
 
Inbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valleyInbound marketing your competitive advantage-ict_valley
Inbound marketing your competitive advantage-ict_valley
 
Creative PPC Techniques to Boost ROI
Creative PPC Techniques to Boost ROICreative PPC Techniques to Boost ROI
Creative PPC Techniques to Boost ROI
 
Marketing for High-Tech Startups presented at UC Berkeley
Marketing for High-Tech Startups presented at UC BerkeleyMarketing for High-Tech Startups presented at UC Berkeley
Marketing for High-Tech Startups presented at UC Berkeley
 
Digital Marketing Innovation
Digital Marketing InnovationDigital Marketing Innovation
Digital Marketing Innovation
 
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolIBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
 
Voice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic EcosystemVoice of Customer in the Analytic Ecosystem
Voice of Customer in the Analytic Ecosystem
 
14 ways to use videos in B2B Content Marketing
14 ways to use videos in B2B Content Marketing14 ways to use videos in B2B Content Marketing
14 ways to use videos in B2B Content Marketing
 
No Digital Strategy
No Digital StrategyNo Digital Strategy
No Digital Strategy
 
Effective Conversational Marketing
Effective Conversational MarketingEffective Conversational Marketing
Effective Conversational Marketing
 
Digital customer growth: Engaging customers in digital channels
Digital customer growth: Engaging customers in digital channelsDigital customer growth: Engaging customers in digital channels
Digital customer growth: Engaging customers in digital channels
 
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...
How ECI Telecom Developed a Content-Marketing Program from Concept to Complet...
 
2012 Marketing Trends: Where traditional meets digital
2012 Marketing Trends: Where traditional meets digital2012 Marketing Trends: Where traditional meets digital
2012 Marketing Trends: Where traditional meets digital
 
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting ToolIBM Spotlight Session: Social Selling as a B2B Prospecting Tool
IBM Spotlight Session: Social Selling as a B2B Prospecting Tool
 
"You’re paying the fee for being unremarkable" for Social Media Congres 2011
"You’re paying the fee for being unremarkable" for Social Media Congres 2011"You’re paying the fee for being unremarkable" for Social Media Congres 2011
"You’re paying the fee for being unremarkable" for Social Media Congres 2011
 
Lead Nurturing for Brands
Lead Nurturing for BrandsLead Nurturing for Brands
Lead Nurturing for Brands
 
Webinar 10 applications of marketing automation
Webinar   10 applications of marketing automationWebinar   10 applications of marketing automation
Webinar 10 applications of marketing automation
 

Kürzlich hochgeladen

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876dlhescort
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...lizamodels9
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noidadlhescort
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...amitlee9823
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...allensay1
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Anamikakaur10
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...amitlee9823
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 

Kürzlich hochgeladen (20)

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 

Digital Marketing Strategy Master Class Prejlin Naidoo

  • 1. DIGITAL MARKETING STRATEGY Prejlin Naidoo/Capgemini Consulting/2009
  • 2.
  • 4. Content Convergence Conversation Context Convenience 7 C’s Collaboration Customisation The 7 C’s of Digital Marketing
  • 8.
  • 9. R u doing the same for your iPhone customers? R u dealing with this R u sending out your product revenue Corporate Sales Team threat? R u replying to this person with the to win this answer? customer back?
  • 10. a.becoming increasingly expensive b. becoming increasingly difficult to hold CONVENIENCE CONVENIENCE …SO THE TRICK IS TO DELIVER VALUE THROUGH MARKETING BY MAKING PEOPLE’S LIVES EASIER
  • 11.
  • 13.
  • 16.
  • 17. IT IS THE CONTEXT SURROUNDING THE PRODUCT THAT IS IMPORTANT, AND IT’S IN THESE SITUATIONS CONTEXT CONTEXT THAT COMPANIES ARE REAL EXPERTS AT ADDING GREAT VALUE
  • 18.
  • 20. Twitter, Blackberry/mobile compatible site New media & Widgets Online Search & Display Ads Hub Email Marketing Social Media Linkedin, Facebook, Ning, You Tube, Slideshare
  • 21. 10 Steps to developing your own digital marketing strategy 1. It all begins with the customer, listen! 2. But don’t forget about your objectives 3. Make sure you know what you’re already doing 4. Play to your strengths and manage your weaknesses 5. Find out what your competition is doing 6. Craft a strategy based on your strengths 7. Implement at the speed of light 8. Measure everything in real time 9. Continuously review, adjust and improve the customer experience
  • 22. JUST DO IT Prejlin Naidoo prejlin@gmaill.com www.twitter.com/prejlin www.blogger.com/prejlin www.facebook.com/prejlin