Pratyush has over 2 years of experience in infrastructure support and Windows administration. He has worked extensively with Windows Server 2003-2012 R2, Exchange Server 2010/2013, Office 365, Hyper-V, and monitoring tools like Nagios, HPSM, HPBSM. Currently pursuing an MCA, he holds certifications in Windows Server 2012 R2 and has experience managing Active Directory, DNS, DHCP, backups, and virtual environments.

1. 1
Pratyush
(Professional Summary)
Pratyush has around 2.10 Years of experience in the area of Infrastructure Support for Wintel
Administration with Tech Mahindra Ltd.
Worked extensively in Windows and Cloud Technologies, also well versed with Monitoring
Tools like Nagios, HPSM, HPBSM, and HPOMW. I am strong in Windows administration. I
have good knowledge in ITIL concepts.
Education
Degree University Year of Passing Percentage (%)
MCA(Lateral entry) Annamalai University Pursuing(5th Sem) 71%(For 4th Semester)
BCA Maharshi Dayanand University 2013 74.6%
12Th standard
(Math)
CBSE 2010 57%
10th Standard CBSE 2008 61%
Certifications
 Installing and Configuring Windows Server 2012 R2 EXAM 070-410.
Experience
Organization Designation Duration
Tech Mahindra Ltd Associate System Engineer (12/2013) – (09/2016)
Technical Skills
Operating Systems Windows Server 2003,2003 R2, Windows 2008, 2008 R2,
Windows 2012, 2012 R2, Windows 7, windows 8
Tools & Utilities HPBSM, HPOMW, HPSM, Exclaimer outlook photos
Virtualization Hyper-V, Basic Knowledge of VMware
Domain Knowledge AD, DNS, DHCP, Exchange, Office 365, IIS console, Backup and
Patching, Failover Cluster

2. 2
Projects Profile: Before and present
Project Name : Majid Al Futtaim Properties
Client Majid Al Futtaim Properties
Role Associate SystemEngineer
Organization Tech Mahindra Ltd., India
Duration (12/2013) – (09/2016)
Team Size Project : 35
Environment
(with skill versions)
Software Tools : HPBSM, HPSM(AskIT),HPOMW, Hyper-V,SQLServer
ManagementConsole (2000/2005/ 2008/2008 R2/2012/2014),
Exclaimeroutlookphotos,IISConsole,ADManagerPlus
O/s : WindowsServer2003/2008/2008 R2, 2012, 2012 R2
Contribution
 Installation, Configuration and Administration of Windows 2003, 2008, 2008 R2,
2012 and 2012 R2
 Hands-on experience in Installation, Administration, Maintenance and
Troubleshooting of various Microsoft Operating Systems and Application.
 Installation of Active Directory Service.
 Worked on Domain Controllers and Exchange Servers.
 Worked on Domain Name System, Dynamic Host Configuration Protocol
 Worked on Windows clustering services.
 Worked on Failover Cluster.
 Worked on Hyper-V.
 Managing IIS Console and its troubleshooting.
 Applying patches to Windows Servers.
 Updating user photo through exclaimer outlook photos application.
 Creating Mailboxes for Users.
 Recovering of Deleted Mailboxes.
 Creation of User Accounts, Creation of OUs, Group.
 Mailbox Migration to office 365.
Exchange Server Responsibility: 2010/2013 and Office 365
 Creating Mailboxes for Users and assigning license to new mailboxes.
 Creation of Distribution lists, shared mailbox, providing calendar and mailbox access
to requested users.
 Changing User’s email address, creation of SIP email address, Enabling Active Sync
feature and increasing/decreasing user mailbox size.
 Managing Queue length.
 Migrating user from on premises to cloud
 Message tracking

3. 3
Project Description
 Handle the daily requests through mails and HPSM Tool (Ask-it).
 Resolving Active Directory Authentication issues.
 Creating A and PTR records in different DNS Zones.
 Monitoring and managing CPU, RAM, and disk space and clustering services.
 Getting downtime from server owners to compact disk space on servers.
 Mapping of .vhd file of servers from Hyper-V console.
 Managing Hyper-V servers.
 Providing user permissions as per user request on VM’s and base servers.
 Worked on Failover Cluster and movement of cluster services and its resources.
 Applying patches to Windows Servers.
 Monitoring Web URL’s and managing through IIS Console.
 Ensure 100% Permanent resolutions for most of the issues to the client.
 I have provided KT sessions for new Joiners in Basic of AD and Exchange, Patching
and different troubleshooting.
 Fast and in time response to all the customers to their queries and solutions for the
issues.
 Prepared Knowledge base document for the basic troubleshooting issues.
 Creation, updating and Migration of user accounts, mailboxes.
 Worked on Exchange Server 2010, 2013 and office 365
 Troubleshooting the mail flow, calendar, Resource room issues
 Providing shared folder access and troubleshooting on shared folder issues, calendar
access, and shared mailbox access issues.
Additional Knowledge:-
SQL Contribution
 Installation and Maintenance of SQL Server.
 Involved in migrating SQL database to cloud.
 Worked on User creation and management, Health checkup in SQL Server
 Creation of new jobs and scheduling.
 Monitoring and managing SQL Server.
 Backup of SQL databases, disk space, memory, CPU related issues.
 Troubleshooting on SQL Server related issues.
Personal Details
Name Pratyush
Employee ID 333380
Email ID Pratyushpathak2616@gmail.com
Father Name Mr. Vidyanand Pathak
Passport No. L2407394 Valid Upto : (14/07/2023)
Location Pune, Maharashtra
Contact Numbers +91 7040676689 / +91 7709232371